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Lou Sobh Kia - Service Center

Cumming, GA

4.8
479 Reviews

479 Reviews of Lou Sobh Kia - Service Center

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January 15, 2017

K900 regularly schedlued service. Excellent, service, facility, amenities, and most importantly people. I pass by three Kia dealerships to do service at Lou Sobh. I like the people, More

by Gedrington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Baker, Nida Khamphouvong, Jonathan Handman
Jan 16, 2017 -

Lou Sobh Kia responded

Thank you for taking the time to write. I will be sure to thank the 3 employees mentioined above. we appreciate your business. Have a great day and look forward to your next visit. Chip Hill, Marketing

December 16, 2016

everyone was great everyone was great. cleanest kia i have ever been in everyone made sure I was being helped wanted to know if I wanted popcorn and a water again nice More

by marysuelibby@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dees, Nida Khamphouvong, Jonathan Handman
Dec 17, 2016 -

Lou Sobh Kia responded

Thanks for taking the time to write. We appreciate your business and we look forward to your next visit. I will be sure the 3 mentioned employees see this post. Have a great day and please tell your friends and family about us! Chip Hill, Marketing

November 18, 2016

Trusted Dealership Sales and Service Purchased a used car six months ago paid over 6k for it paid cash since that time the car has been there three times for repair and yes I have paid al More

by Tlmcdivitt24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Everyone I dealt with with the exception of shuttle driver
Dec 03, 2016 -

Lou Sobh Kia responded

Hi, I have researched your claims. I understand that you purchased a 2009 Saturn Vue from us in April 2016 . In May you were in for an accelerator problem, 2000 miles later, and we repaired it for you at no charge. In November, you brought the car in with another 8,000 miles on it. The car was sold with a 3,000 mile or 90 day Limited Warranty. Our Service Manager informed you that it needed to go to a GM dealer as we don't have a GM computer to read the diagnostic codes. I believe we have been more than fair with you. We would be happy to trade vehicles with you if you are interested in purchasing another vehicle. You may reach me at chip.hill@lousobh.com. with any questions. Chip Hill, Marketing

September 17, 2016

Service on my kia I was very well pleased with this dealership they were friendly and very helpful glad this dealership came to cumming all the employees were very frie More

by Mss1247
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
Sep 17, 2016 -

Lou Sobh Kia responded

Thank you for taking the time to write. We appreciate your business and nice comments. Welcome to the Lou Sobh Kia family. Please tell your friends and family about us. We will take very good care of them for you. I will be sure Jonathan reads this. Chip Hill, Marketing

August 25, 2016

Excellent service I was promptly greeted when I entered the Service Department by Mark Dees. I explained what I needed which was mainly an oil change and 30,000 miles s More

by Tom N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dees
Sep 15, 2016 -

Lou Sobh Kia responded

Thank you for writing Tom. We appreciate your business and look forward to taking good care of your vehicle for many years to come. I will be sure Mark reads this. See you next time. Chip Hill, Marketing

August 15, 2016

My first KIA Soul multipoint inspection This was my best experience ever in getting service for my car. In and out in 45 minutes. Comfortable and very clean place to wait and the nicest peop More

by New Kia Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
Aug 23, 2016 -

Lou Sobh Kia responded

Thanks New Kia Owner. We are happy to accomodate you and we realize that your time is important. We thank you for your purchase and your service business. We will take very good care of your new Kia for you. I will make sure Jonathan sees this post and hope to see you on your next visit!! Enjoy your new Kia! Chip Hill, Marketing

August 15, 2016

True Customer Service They went over and above any other dealership I have ever dealt with and with a smile! :-) Jonathan was so helpful. Great place for service and so g More

by Victoria W Farr
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
Aug 23, 2016 -

Lou Sobh Kia responded

Thank you Victoria. We appreciate the opportunity to earn your business. I will be sure and show this to Jonathan and please tell your family and friends about us. Welcome to the Lou Sobh Family. Chip Hill, Marketing

August 14, 2016

Brakes service Excellent. Mark helped by reminding us of coupons on the website. It'll make me come back again because he recommended us to check the Lou Sobh web si More

by Jessupprs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dees
Aug 23, 2016 -

Lou Sobh Kia responded

Thanks for your kind review. We appreciate your business and I will be sure to thank Mark for a job well done!! Please tell your friends and family about us. Chip Hill, Marketing

August 07, 2016

Very Professional Service was completed in a very professional and friendly manner I was informed as the service request progressed and was completed to my satisfacti More

by Big Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
Aug 11, 2016 -

Lou Sobh Kia responded

Thanks for the business Big Jim. We appreciate your being a part of the Lou Sobh Kia family and we look forward to taking care of you for many years to come. I will be sure Jonathan sees this post. see you next visit. Chip Hill, Marketing

August 07, 2016

Simply Amazing! From my car purchase to the regular oil changes, the service at this dealership far exceeds any expectations. I would purchase another car here, defin More

by Maryanne M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Calhoun, Mark Dees, Nida Khamphouvong, Jonathan Handman
Aug 11, 2016 -

Lou Sobh Kia responded

Thank you for the nice comments Maryanne. We truly appreciate your business and look forward to taking care of your auto needs for years to come. I will thank the 4 employees, Mark, Jonathan, Nida, and Chad for you. See ya on your next visit!!

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