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Lou Sobh Kia - Service Center

Cumming, GA

4.6
506 Reviews

506 Reviews of Lou Sobh Kia - Service Center

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April 02, 2017

Fast service Came in for scheduled maintenance, oil change and tire rotation. Service was performed quickly and the overall experience was great. Nice touches incl More

by James Diehl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
May 18, 2017 -

Lou Sobh Kia responded

Thank you for the awesome comments James. Make yourself at home while you are here and we will take good care of your vehicle while you wait!! See you next visit and will be sure Johnathan reads this!! Chip Hill, Marketing

March 27, 2017

Great Service Brought my Kia Soul in for service. I got excellent service and got a phone call to tell me what my car needs and asked if I wanted these services do More

by DiDi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
Apr 27, 2017 -

Lou Sobh Kia responded

Thank you DiDi for your comments. We appreciate your business. Jonathan does a great job for us. I will be sure he reads this post. Have a great day and please tell your family and friends about us!! We will take very good care of them for you. Have a nice day!! Chip Hill, Marketing

March 27, 2017

I alway get great service on the maintenance of my vehicle I enjoy the process of bringing my Optima or Soul in to have it worked on with the coffee, etc. It also give me a chance to check out the latest stock More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Jonathan Handman
May 02, 2017 -

Lou Sobh Kia responded

Thanks Terry. We appreciate your business and hope to see you around her again soon for your next services. Make yourself at home while you are here and relax!! Have a great day and thanks again for your kind words. Chip Hill, marketing

March 13, 2017

Great service Always receive great service at this dealership. Pricing is competitive in the marketplace. Wait time has been accurate from what they have quoted m More

by ToddB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New guy at the service desk
Mar 16, 2017 -

Lou Sobh Kia responded

Thank you Todd. We appreciate your business. Please make youself at home in our Customer Lounge while you wait. Coffee and Snacks on us!! Have a great day. Chip Hill, Marketing

February 22, 2017

The best Customer Experience!!! Thanks John Handman Great customer service! Quick turnaround time! It is pleasure to visit and experience customer service at its highest level... Thank you John H. More

by Nicole M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
Mar 16, 2017 -

Lou Sobh Kia responded

Thanks for your business Nicole. We are glad to have you in the Lou Sobh Kia family. We will take very good care of your Kia for you!! Hope to see you on your next visit. I will be sure Jonathan sees this review. He does a great job for us! Chip Hill, Marketing

February 19, 2017

Love this place Everyone is so nice and treats you like family. They stayed late to make sure my car was fixid right. Wonderful waiting area as well. More

by Dinsmorek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember the mechanics name but he was wonderful , Jonathan Handman
Mar 16, 2017 -

Lou Sobh Kia responded

Thanks for writing Dinsmorek. Glad to hear that we took great care of you and your vehicle. I will be sure Jonathan sees this review as well. Welcome to the Lio Sobh Kia family. Chip Hill, Marketing

January 16, 2017

Excellence Kia service is amazing. With 10 being the best they are an 11. The manager there is so thorough and just a pleasure to deal with. I love my Kia and More

by Victoria Farr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Handman
Jan 16, 2017 -

Lou Sobh Kia responded

Thanks for the kind words Victoria. We are glad to have you in the Lou Sobh Kia Family and look forward to taking care of you for many years to come. Have a great day and see you next visit.Please tell your friends and family about us. Thank You, Chip Hill, marketing

January 15, 2017

K900 regularly schedlued service. Excellent, service, facility, amenities, and most importantly people. I pass by three Kia dealerships to do service at Lou Sobh. I like the people, More

by Gedrington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Baker, Nida Khamphouvong, Jonathan Handman
Jan 16, 2017 -

Lou Sobh Kia responded

Thank you for taking the time to write. I will be sure to thank the 3 employees mentioined above. we appreciate your business. Have a great day and look forward to your next visit. Chip Hill, Marketing

December 16, 2016

everyone was great everyone was great. cleanest kia i have ever been in everyone made sure I was being helped wanted to know if I wanted popcorn and a water again nice More

by marysuelibby@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dees, Nida Khamphouvong, Jonathan Handman
Dec 17, 2016 -

Lou Sobh Kia responded

Thanks for taking the time to write. We appreciate your business and we look forward to your next visit. I will be sure the 3 mentioned employees see this post. Have a great day and please tell your friends and family about us! Chip Hill, Marketing

November 18, 2016

Trusted Dealership Sales and Service Purchased a used car six months ago paid over 6k for it paid cash since that time the car has been there three times for repair and yes I have paid al More

by Tlmcdivitt24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Everyone I dealt with with the exception of shuttle driver
Dec 03, 2016 -

Lou Sobh Kia responded

Hi, I have researched your claims. I understand that you purchased a 2009 Saturn Vue from us in April 2016 . In May you were in for an accelerator problem, 2000 miles later, and we repaired it for you at no charge. In November, you brought the car in with another 8,000 miles on it. The car was sold with a 3,000 mile or 90 day Limited Warranty. Our Service Manager informed you that it needed to go to a GM dealer as we don't have a GM computer to read the diagnostic codes. I believe we have been more than fair with you. We would be happy to trade vehicles with you if you are interested in purchasing another vehicle. You may reach me at chip.hill@lousobh.com. with any questions. Chip Hill, Marketing