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Louisville INFINITI
Louisville, KY
367 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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368 Reviews of Louisville INFINITI
November 13, 2026
I recently had a serious problem with my 2024 QX60 and contacted Louisville Infiniti for service. My car was towed from my home 70 miles by Infiniti roadside service. The service department started work contacted Louisville Infiniti for service. My car was towed from my home 70 miles by Infiniti roadside service. The service department started work on my car the next morning and diagnosed the broken flywheel. Their service department (Connor) kept me well informed and responded to my texts immediately. Due to my husband being in a hospital, it was difficult for me to pick up my car. The valet service scheduled delivery of my vehicle to my front door. I am very pleased with the service and my car handles better than it ever has! More
by swsills
Employees Worked With
Connor Frisch
November 05, 2026
The service met all of my expectations. Because I spoke with the service department about my issue before making my appointment, they ordered the part I needed ahead of time. This shortened Because I spoke with the service department about my issue before making my appointment, they ordered the part I needed ahead of time. This shortened my service time. I am a very pleased customer. More
by monicasaunders
Employees Worked With
Stephen Baer, Anna Graff
November 05, 2026
The service department at Louisville Infiniti is fantastic. They are on time and do exactly what was prescribed efficiently. The waiting room is comfortable and well-stocked. The service advisors fantastic. They are on time and do exactly what was prescribed efficiently. The waiting room is comfortable and well-stocked. The service advisors are top-notch. More
by crosie73
Employees Worked With
Anna Graff, Dayanara Matilla
October 30, 2026
I am always satisfied with the service team at Louisville Infiniti. Both Anna and Bill are a pleasure to work with. And the service technicians do good work—and return my car to me clean and in good conditio Infiniti. Both Anna and Bill are a pleasure to work with. And the service technicians do good work—and return my car to me clean and in good condition. More
by Kelly.hagan1962
Employees Worked With
Anna Graff
October 26, 2026
I needed my old brake pads back to get my money back from the dealership & I asked them to please save them for me but when my vehicle was ready they had threw the brakes in the dumpster & wouldn't allow me the dealership & I asked them to please save them for me but when my vehicle was ready they had threw the brakes in the dumpster & wouldn't allow me to get them & they never offered to get them. Now, I'm out of $1270.00 which is a lot of money to me. Now, I'm going to let someone look at my brakes to make sure everything on my vehicle is brand new because if they're not, I will be going to Small Claims Court. More
by lilramon2012
Employees Worked With
Conner
October 23, 2026
The sales service team at Infiniti are the absolute best. I live in NC and schedule my service appointments when I will be in Louisville. Anna and Bill have consistently earned my trust and respect over year I live in NC and schedule my service appointments when I will be in Louisville. Anna and Bill have consistently earned my trust and respect over years of taking care of me as if I matter, not just as a customer but as a person. Because of them, I drove from NC to KY to purchase my new vehicle. Doesn’t get any better than that…and I’m not the easiest customer. I ask lots of questions and they patiently explain things in simple terms. More
by C
Employees Worked With
Bill, service department , Daniel Eggleton, Daymond Marks, Anna Graff
October 22, 2026
Seamless purchase. Derrick Dunn went above and beyond! Wife is extremely happy with her pre owned 2025 Nissan Pathfinder Platinum AWD. Derrick Dunn went above and beyond! Wife is extremely happy with her pre owned 2025 Nissan Pathfinder Platinum AWD. More
by Twmiller24
Employees Worked With
Derrick Dunn
