Loveland Ford Lincoln

I just had a 5 star plus appointment experience today with Joe from Loveland Ford's brand new MOBILE SERVICE! I have a 2021 F150. Two days ago while at the dealership for an oil change / 10000 mile che with Joe from Loveland Ford's brand new MOBILE SERVICE! I have a 2021 F150. Two days ago while at the dealership for an oil change / 10000 mile checkup, Matthew (handles recalls) at the service counter suggested that Allie (heads the mobile service team) set up an mobile service appointment to handle a recent recall for trailer brakes re-programing needed on my truck. I was pleasantly surprised that this was even available. Allie called me yesterday morning and scheduled the appointment for this morning! Joe, the mobile service specialist, was on time, extremely knowledgable, experienced, and thorough- he even got some extra info needed from my truck for a previous recall (photo of my driveshaft that was needed) and took the time to explain the new mobile service, the steps needed to reprogram my trailer brakes, and ALSO ordered new windshield wiper arms (a 3rd recall) for my truck. I consider Joe's service exemplary and my hope is that Loveland Ford will do whatever is necessary to retain top talent like Joe, Allie, and Matthew!! Oh, and also a big 5 star thumbs up to Victoria (service specialist) at the service desk as well who handled my appointment 2 days ago for oil change, 10000 mile checkup, and tire rotation for me in only 1 hour while I waited!! More

The dealer had the model i wanted to buy. Sales person was helpful and professional. Sales person was helpful and professional. More

The most hassle free car purchase I’ve ever made! Pat is super amazing and was there every step of the way. I had no idea buying a new car was this easy. Pat is super amazing and was there every step of the way. I had no idea buying a new car was this easy. More

Great pricing, fantastic personal service and friendly sales force. Tyler was great and keep me informed on all available discounts. sales force. Tyler was great and keep me informed on all available discounts. More

Tyler was very helpful and responsive. Price was fair and the vehicle is great so far. Price was fair and the vehicle is great so far. More

Wish I did not have to click on the star to get to this point because this place does not deserve a star at any rate. I would not recommend this dealership to anyone this is the worst I’ve ever experience point because this place does not deserve a star at any rate. I would not recommend this dealership to anyone this is the worst I’ve ever experience their service department socks and that is putting it nicely not one employee can tell the truth not one employee knows what is going on none of the service advisors know what they are doing,no communication they say one thing and do the complete opposite. They will never get another buy from me or my family. The least they can do is make it right!!!!! More

Review by Charlene S Gig Harbor WA If I could give lower stars I would. Never buy from this dealership, they can't be trusted. We thought a big dealership would have higher standards of customer servi lower stars I would. Never buy from this dealership, they can't be trusted. We thought a big dealership would have higher standards of customer service, we were wrong. We purchased a used vehicle from out of state. Everything appeared to be going as planned until they cashed our check. We were told by Scott, the salesman, that the car would go through detail and a mechanical inspection then would be shipped to us. They cashed our check March 21st. Detail should take no longer than a day, then another day for mechanical inspection. We were told if any work needed to be done that would add days. Well, radio silence and excuse after excuse for almost 2 weeks. We called Scott several times and wonder if he even went to investigate what was taking so long. One time we reached him and he was out of the office and referred us to Chris Misner, his manager. Chris proceeded to say the car will ship when our check clears...which so happened to have already cleared 10 days prior. Then he claimed he didn't know anything about the vehicle yet he was able to tell us our names and where it was shipping to when we told him the vehicle...odd. We were told my him that he would investigate and call us back. To no surprise, radio silence. We finally decided to call and ask for the GM, Steven Phelps. The lady who answered the phone questioned as to why and she immediately dealt with our issue without us having to talk to Steve. Approximately 2 hours later we received a call from the gentleman transporting our car to Washington. We thought all was good finally, but we were wrong. We finally received the car April 1st, kind of ironic because it was like we were part of a big joke. The car arrived and we felt taken advantage of due to purchasing from out of state and not being able to see the car. With a big dealership you should be able to trust that they are honest. Not Loveland Ford Lincoln. The car had been painted, spray over everywhere. There is no way anyone that is not blind could not see that. Scott just failed to disclose. Additionally, it had not been through detail. There was a decal on the hood that had been removed but all the sticky residue was still there. The bumpers needed some buffing, something a typical detailer would do. There were more issues to shouted out no detail took place. Perhaps its just the detail shop needs training. After seeing that we doubt any mechanic even looked at the car. Finally, it arrived on fumes. So empty that if we did not have some gas cans we would not have made it to the gas station, we live 10 miles from a store. We put a few gallons in from gas cans then filled up the next day. It took over 15 gallons of gas for a 17 gallon tank and that was after we added 2 gallons. We didn't expect a full tank but more than fumes would have been nice. I decided to send and email to the GM Steven Phelps explaining how unpleasant the experience was. I'm sure you can guess...no reply. That shows us that the employees provide the same horrible customer service as the GM. A company will only be as good as its leader. No company that is successful treats customers the way we have been treated. We didn't expect perfect on a used vehicle. We expected the company to treat us with honesty and integrity and how they would want to be treated. Also we expected them to do what they said they are going to do. There website even says they treat customers like family. I'd hate to be part of theirs. I suspect no reply to this either. More

Kelsey Mcgarry is absolutely incredible and so helpful! She got me in and out and went above and beyond on customer service! Very impressed! 100% lifetime customer now. She got me in and out and went above and beyond on customer service! Very impressed! 100% lifetime customer now. More

Friendly and helpful listened to concerns. Would recommend this dealership to family and friends. Delivered before quoted date Would recommend this dealership to family and friends. Delivered before quoted date More

I absolutely loved our salesman, Eli. He made the car buying experience a good one. He made the car buying experience a good one. More