Loveland Ford Lincoln

Loveland FordBefore I get into why this dealership Loveland Ford Before I get into why this dealership deserves such a bad review. I will note that I have bought 5 vehicles from different dealership Loveland Ford Before I get into why this dealership deserves such a bad review. I will note that I have bought 5 vehicles from different dealerships, 4 vehicles from marketplaces, and worked at a mechanics shop that sold vehicles. Having said all of that I have never experienced a vehicle purchase that went horribly and made me regret my purchase except with Loveland Ford. I should've seen the red flags and stopped but to be honest it was a nice vehicle(still should have found a similar option with a better dealership). The week I went to look at the vehicle it was still being inspected by the mechanic because it was new to the lot, nothing surprising this happens all the time. I proceeded to buy the vehicle under the circumstance that I test drove it and approved of it afterwards, this is a practice I had heard of and felt comfortable with. During the time that I first looked at the vehicle and test drove it the salesman seemed way too eager to sell literally anything(red flag). It was annoying how badly he wanted to sell me anything, luckily this did get me a new key fob for free as I wouldn't take the vehicle with just one key(the only notably good thing about this sale). As soon as I agreed to fully buy the vehicle and the salesman knew he was getting paid his attitude seemed to drop a level. It almost felt like he was questioning my knowledge of automobiles(for reference I've worked on them since I was 14 and have been hired by Mercedes and Toyota to help with commercials(check my linkedin if you want)). I didn't really care about his attitude because like I've stated it was a nice vehicle and I thought i'd be done with the dealership soon. Once all was said and done and I was given my paperwork I couldn't find any information on the loan company I was going through, not even a name. I was able to ask and be told that It was with Canvas Credit Union(Canvas mailed me all my account details later). I was also told to look for paperwork telling me I could register the vehicle, and an IOU for the extra key. When I called to set up an appointment for the extra key the people at Loveland Ford talked to me like I didn't know how a Chevy Key works(I worked at an offroading shop that put LS engines in Jeeps, try me). Come to find out its Loveland Ford that doesn't know how a Chevy key works as they took it to Chevy for the new key, a waist of my time as I know they could've setup the appointment at chevy and had me take it there for the key cutting them out as the middleman to pick up and drop off(i've worked with other dealerships that have done exactly that, make the appointment and I take it on my own time). After finally getting my key I was just waiting for the paperwork saying I could register it. As the expiration date for the temp tag got closer I called them and was told that they were still waiting on the title from the last bank. I was a little shocked to find out they didn't even have the title when they had sold the vehicle(granted things are taking extra time because of covid). When I called again to ask if I could get an extension from them on my temp tag because I was still waiting for the paperwork saying I could register it, I was told that they don't register vehicles and that I couldn't get one in a very unhappy and void of niceness tone(obviously just a misunderstanding that I cleared up by re wording my question). I will let you know I have dealt with multiple dealerships that do indeed register the vehicle for you. After getting my second temp tag I was contacted by Loveland Ford again telling me I had to get the truck weighed so they could proceed and send the title into the county. I was shocked, now the dealership had me running the errands they should've done before they had sold the vehicle. I requested they pay for the weight inspection(they did). But I had to take time out of my day for the weight inspection. Finally it was over. I expect more customer care and service when I spend that amount of money. Horrible experience. More

took my truck in for a 10,000 mile servicethey were very took my truck in for a 10,000 mile service they were very courteous and helpful. took my truck in for a 10,000 mile service they were very courteous and helpful. More

I truly like the new location. Very friendly and helpful staff. They were genuinely concerned about my waiting time. All work was done well except when they rotated my tires, the tire pressures were not a staff. They were genuinely concerned about my waiting time. All work was done well except when they rotated my tires, the tire pressures were not adjusted accordingly. I didn't find out until I was on the road and received a tire pressure alert on the dash. Fix that one thing for me and it will likely be 5 stars next time. More

Good service and nice people to deal with. Finance manager was very helpful during the process. manager was very helpful during the process. More

Persistent follow up with the Ford bronco sport that we bought – –It is a fantastic vehicle and we are very pleased with it bought – –It is a fantastic vehicle and we are very pleased with it More

Worst experience of my life. Took my brand new car in for a simple radio fix and they left it in the parking lot for 7 hours past the fix time, where it got wrecked into. They acted very nonchalant about som a simple radio fix and they left it in the parking lot for 7 hours past the fix time, where it got wrecked into. They acted very nonchalant about something I am very upset over. No I get to deal with taking it here and there for repairs. More

I left a good review for this dealership several years ago when I leased an Explorer from them. I recently traded in that Explorer and purchased a Lincoln MKZ. The initial process was ok other than the fi ago when I leased an Explorer from them. I recently traded in that Explorer and purchased a Lincoln MKZ. The initial process was ok other than the finance guy not seeming to know what he was doing. The shady part of the deal was we recently received a letter from them telling us to go get the title for the vehicle we traded in our name. I went to the DMV and the clerk said the dealer could have just mailed the paperwork to them to process the title. I guess Loveland Ford likes wasting their customers time and insisting they do their work for them. When you buy a car from these guys they charge a hefty dealer handling fee but apparently that doesn’t cover them processing their own paperwork. We tried to get an explanation from the GM and he blew us off. oh well plenty of other Ford dealers out there. I will never use these guys for a purchase or service again. More

The new location is great. The drive through service entrance is easy to get into and use and eliminates parking issues entirely. Waiting area is bright and comfortable. entrance is easy to get into and use and eliminates parking issues entirely. Waiting area is bright and comfortable. More

All the guys were very attentive just helped me everyway possible i came becausr i had a car situation that they solved awesome great loved possible i came becausr i had a car situation that they solved awesome great loved More

Best Service I have ever had. On time and very courteous! Called with up dates and over all a very pleasant experience!!!!!!!!!!!!!!!!!!!!!!!!!!!! That's it in a nutshell courteous! Called with up dates and over all a very pleasant experience!!!!!!!!!!!!!!!!!!!!!!!!!!!! That's it in a nutshell More