Loveland Ford Lincoln

I had an appointment at 3pm. At 420 I went to ask A gentlemen by the name Francisco what was taking so long. He was very nice but he had trouble finding my name and my car. The gentlemen Austin told m gentlemen by the name Francisco what was taking so long. He was very nice but he had trouble finding my name and my car. The gentlemen Austin told me he didn’t even remember checking me in when he was the one that checked me in. I was told that it would be another 10 min. I waited until 4:45 and it still wasn’t done when I went to ask again he said they were topping off the fluids. By 5pm it was done and the gentlemen said they would email me my paperwork and wouldn’t charge me although I was originally told my oil change was free because of a previous experience of an oil leak after my oil was changed. I understand that it gets busy but I do not think it should take 2 hour for just an oil change. I also felt like some of the employees were not concerned that I was unhappy. I appreciate the free oil change but Still felt like are ignored. More

Purchase of used car Johnny, Chris and Scott were very accommodating to my questions and interest in this particular vehicle. Although there is a mountain of paperwork, t Johnny, Chris and Scott were very accommodating to my questions and interest in this particular vehicle. Although there is a mountain of paperwork, they expedited the process and had me on my way. I have known the Weibel family for many years and complement them on a well run business. In particular I compliment Johnny and Chris for their unequaled attention. I'm sure we will enjoy the car once we figure out all the electronics. More

Great staff, great experience Aaron was great. Very personable and very knowledgeable. Sales staff was friendly and efficient. We actually enjoyed the process. Whole process we Aaron was great. Very personable and very knowledgeable. Sales staff was friendly and efficient. We actually enjoyed the process. Whole process went without a hitch. Great truck, great experience. Thanks. More

Great dealership, they made buying my 2019 Edge a fun, hassle free experience. They went out of their way to find the car I wanted and get it for me. I highly recommend using Loveland Ford for your car bu hassle free experience. They went out of their way to find the car I wanted and get it for me. I highly recommend using Loveland Ford for your car buying experience, if you want a hassle free local "home town" like experience. More

Unexpected Purchase Went to browse used trucks and looked at a couple nice ones and took a test drive. I decided it was time to update my 2001 Super Crew with 229,500 mil Went to browse used trucks and looked at a couple nice ones and took a test drive. I decided it was time to update my 2001 Super Crew with 229,500 miles and was going to buy one the the used trucks. found out I could buy a new 2019 Ranger for about the same money and bought one off the showroom floor. Great experience overall. My salesman Chris Rogers was outstanding. If you're in the market for a new vehicle look him up. More

I love this team! I’ve had the pleasure of working with them twice now. Both times they have gone above and beyond to earn my business. They made sure I was comfortable while I waited and checked on me fre them twice now. Both times they have gone above and beyond to earn my business. They made sure I was comfortable while I waited and checked on me frequently despite it being hectic in there. More

Just took delivery of my 2019 F150 and could not be happier, worked with Mr Mallory Sales Manager and Mr Ruderman in the finance dept both tops in there fields. Keep up the great work !! Alan R. happier, worked with Mr Mallory Sales Manager and Mr Ruderman in the finance dept both tops in there fields. Keep up the great work !! Alan R. More

Worked with Joel, awesome guy, total transparency, zero pressure, gave me all the options went away to think about it and no pressure! Chose the best option for my family. pressure, gave me all the options went away to think about it and no pressure! Chose the best option for my family. More

Had to reschedule a service appt. for my truck due to bad weather. They told me to bring the truck in the following Friday. When I arrived there was no record of an appt. being scheduled. They told me to lea weather. They told me to bring the truck in the following Friday. When I arrived there was no record of an appt. being scheduled. They told me to leave it and maybe they would squeeze me in. I finally called them in the late afternoon and they said they looked at it and that the extended warranty coverage that had been purchased through another dealership had declined it. I went there and picked up the truck and paid a diagnostics fee. The next week I called the warranty company to get an explanation of why they would not cover the work and they had no record of Loveland Ford ever calling them. I have a feeling that Loveland Ford never even looked at my truck. They probably thought I was just making up having a scheduled appointment. Really rotten to not even look at my truck and then charge me a fee. Will never go back! More

Excellent customer service while purchasing my 2nd F150 at Loveland Ford. They treat you with respect and genuine appreciation of your business. I would highly recommend them to anyone who wants a pleasa at Loveland Ford. They treat you with respect and genuine appreciation of your business. I would highly recommend them to anyone who wants a pleasant buying experience. More