Loveland Ford Lincoln - Service Center

Excellent service! Alan worked diligently with me to coordinate a repair. The tech did a great job. I'm very happy with results. Been working with Ford for years. Love it! coordinate a repair. The tech did a great job. I'm very happy with results. Been working with Ford for years. Love it! More

Honest. Proactive. Friendly. Professional. I was very pleased with the service and how they were able to put the time to answer significant questions I had about my car. They were also able to patiently pleased with the service and how they were able to put the time to answer significant questions I had about my car. They were also able to patiently guide me through maintenance options they provide to enhance the durability of my car. More

For the most part the service was very quick and done well. Only complaint was we had asked them to check the tires when they rotated them. We had one tire that was loosing air daily. They did rotate the tire Only complaint was we had asked them to check the tires when they rotated them. We had one tire that was loosing air daily. They did rotate the tires but when we got the truck back we had a low tire message. We asked if they could fill the tires and they said no because the tires had green caps and they do not have nitrogen. We asked if they even checked the tires and they said yes. We got the truck home and pulled the tire. We found a nail in the tire, pulled and patched the tire ourselves. Everything else was done to our expectations but it was obvious this one thing we specifically asked for was not done. Chris at the counter was great. The young man that actually did the service was nice but not helpful. More

I purchased my car from loveland ford on June 4th. At first, things went smoothly. Everyone was easy to work with, we got a great deal on the car, and it was a very low pressure environment. As part of first, things went smoothly. Everyone was easy to work with, we got a great deal on the car, and it was a very low pressure environment. As part of the deal, they agreed to take care of a few things on the car, since we were in a time crunch and couldn’t spend all day there while they were finishing up. We took the car home, and that’s when things started to go wrong. It took two weeks of me calling almost everyday just to get somebody on the phone, and it took another week to get the promised work scheduled. We dropped the car off so they could detail the car, straighten the alignment, and replace the windshield. We were told the work would take 2 days to complete, and they gave us a loaner car to use for those two days. The morning we went to pick up the car, we got called and were told that “the passenger side window no longer rolls up, and there’s nothing we can do about it”. This was an absolute lazy and incorrect response to give me as a customer. Instead of offering to help solve an issue that they caused, they basically said it’s not our problem, and it’s completely up to me to fix. Again, this wasn’t an issue until we left the car with them. The alignment that they supposedly straightened for us also isn’t fixed, as the car still pulls heavily to the passenger side when you are driving. All in all, this was a horrible post sale experience, and it makes me feel like they don’t care about their customers once the deal is done. More

Leased a new 2020 Escape Titanium AWD Hybrid. Received a recall after 3 months. They picked up my vehicle since are am very vulnerable to Corona 19. Had the vehicle back the next day. recall after 3 months. They picked up my vehicle since are am very vulnerable to Corona 19. Had the vehicle back the next day. More

Great Experience We always receive the best service at Loveland Ford. They are fast and experienced. Would and have referred them to others. Will return if we need any We always receive the best service at Loveland Ford. They are fast and experienced. Would and have referred them to others. Will return if we need any service and to purchase another vehicle. More

oil change. 1yr check Very welcoming, courteous, friendly, efficient. Reviewed services provided & outcome. Had enough seating in the lobby so we could social distance! Fre Very welcoming, courteous, friendly, efficient. Reviewed services provided & outcome. Had enough seating in the lobby so we could social distance! Freshly made coffee! Very much appreciated!! More

The service department practiced sanitary standards. The staff were courteous, and they provided details of their work. The work was completed well, and it was on time. staff were courteous, and they provided details of their work. The work was completed well, and it was on time. More

Francisco and the team we’re amazing, I loved how quick my vehicle was serviced and how polite everyone was. Truly one of the best experiences I’ve had in a dealership. I especially loved how Francisco mad my vehicle was serviced and how polite everyone was. Truly one of the best experiences I’ve had in a dealership. I especially loved how Francisco made the process even more seamless and How Julio was especially eager to serve and take care of us. 10/10 More

Walk-in appointment to repair tire. Francisco was great! I had a flat tire with a screw in it. The service tech Francisco was able to take care of me as a walk-in with no prior appointment, even though they I had a flat tire with a screw in it. The service tech Francisco was able to take care of me as a walk-in with no prior appointment, even though they were very busy. They repaired the tire, and swapped it with the spare tire that was on the truck. The entire process took less than an hour. More