Loveland Ford Lincoln - Service Center

Ford FAILING Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a hand Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a handout from the government like general motors. We bought a F-150 in May and a Ford Fusion in June both 2016. We paid an extra $500.00 to the dealership to get the bed liner of the truck coated....WASTE of money! The bed liner is paper thin.....AND they ruined the bed rail plastic on the truck during the spray process. NEVER offered to replace something they ruined, so my husband and I purchased new plastic bed rails ($220.00 +) One of the tail lights had to be replace on the truck, water would get trapped on the inside of cover...... NOW for the biggest story of our overall experience.... Our truck as of 10/27/16 has only 8,200 miles on it and the master cylinder went out on it 10/22/16, nothing like driving a new vehicle with no brakes!!! It's under warranty; we figured no big deal...until we took it to the LOVELAND, CO ford dealer. HORRIBLE customer service!! This dealer and Ford stated that the master cylinder part was NOT going to be released until NOVEMBER 11, 2016 and that it would probably be another 2 weeks on top of that because all of those parts were "spoken for". So, we have a BRAND new truck, under warranty, that will be sitting for at least 1 month......hmmmm....still have to make a truck payment for something we can't drive. Have also lost worked hours to take care of a vehicle that is supposed to be durable and reliable....is this all false advertising....according to a Ford customer service representative he told my husband that he should not place all of his eggs in one basket......OK???? To top it all off a worker at LOVELAND, CO Ford stated that "we MIGHT be able to get an ECONO car"........WHAT?! REALLY?! Apples to oranges....and that is acceptable???? GM rolls the red carpet out for their customers! My husband did some calling around and LONGMONT, CO Ford stated they could guarantee a truck 10/26/16. After work I went to go get truck keys from Loveland so Longmont could service our truck. Long story short a man behind the counter said what do you want me to do about it? I want you to make things right. He said he was too busy all day and did not have time, he was swamped and never made time for us, his customers (my husband and I) to make arrangement and accommodate. They expect us to go without a vehicle for 4+ weeks? To find the keys nobody knew where they were, very unorganized....let's move on. The next day (Tuesday 10/25/16) my husband took truck to Longmont, to verify yes it is master cylinder and place order for part, and to our surprise he does NOT bring home a truck rather a 2014 Ford Expedition that just came back from the oil field and was not cleaned before he received it....what a pile of crap. They stated they didn't have time and that's all they had...but they guaranteed a truck the for next day with no extra mention??? There was a customer who asked for my husband’s phone number because he was going through the same thing at LOVELAND FORD. Thursday 10/27/16, we receive a phone call that the truck is ready to be picked up, my husband gets to the dealership, drove off the lot with the truck, and went back to the dealership, because it is still NOT fixed. Just like it was when he took it in! Mechanic stated that this is a complicated system to work on. My husband says..so I should expect to give a service center at least 2-3 tries before they get the breaks to a safe operational condition? Mechanic said yeah I guess that does sound pretty stupid doesn't it? This by far is the WORST ownership experience my husband and I have ever had. I would give a months wages to get rid of both the truck and car. My husband consults for 5 major oil companies with regards to fleet acquisition and my husband and I do not have any good words to say about FORD out of personal experience. The BEST truck in the world isn't worth the tires it's sitting on without a GOOD CUSTOMER SERVICE NETWORK and in our case that service network puts us in the RED when it comes to being a cost effective piece of equipment. Ford has failed us miserably....I guess it's time to take the loss and get back to a real American company like GM. I'd like to say thanks for the experience FORD but I didn't need the practice to start with. To be continued…..because our truck is still not fixed! Words of ADVICE….. I work in healthcare, and my patients love me because of the customer service I provide to them. If I spoke to my patients the way I was treated at the store with no importance or respect I would be fired on the spot!! I'm not looking for revenge; I'm looking for the same of how somebody would like to be treated. A SIMPLE golden rule that MOST people these days DO NOT understand!! Nobody in their right mind would appreciate it if they came into my care at the hospital and I made them feel disrespected, not important, and a waste of my time. I would NEVER EVER tell my patients that I was too busy to take care of them; too swamped to overlook their needs...the hospital I work for has a great reputation. This is why our patients come back….something that FORD needs to look at closely if they want repeat customers. Customers will NOT be loyal and come back for another purchase when they are treated horribly. Currently, our view for FORD is “oh well, we got their money…..who cares about the rest……we don’t………!! FORD has HORRIBLE customer service. There is a lot of growth opportunities that need to be made in this organization! There was a patron who asked for my husband’s phone number because he was going through the same thing at LOVELAND FORD. Since I'm in healthcare this comparison is to be expected...... To the LONGMONT store...would you like to go in for surgery and have the surgeon operate, and sew you half up so you leak blood. You leave the hospital and come back and say I'm not fixed can you fix me? In return to have the surgeon say "this is a complicated system to work on... GET THE PICTURE YET? More

Service beware Took RV in for engine issues , 16000 miles , loss of power going up hills , not only could they not fix problem after having it for a week , I found a Took RV in for engine issues , 16000 miles , loss of power going up hills , not only could they not fix problem after having it for a week , I found a 2 foot scrape on back quarter panel of vehicle which happened while in their possession .. they denied damaging it , said it was there when dropped off , not true ... not a happy camper ... beware More

Serviced or Not??????? We bought a low mileage GMC Envoy which included a service plan which we followed. So last week when my girlfriend was driving to work the engine lost We bought a low mileage GMC Envoy which included a service plan which we followed. So last week when my girlfriend was driving to work the engine lost oil pressure? Turns out it was five qrts low? The motor didn't leak, or smoke so where did the oil go??? My theory is that when it was serviced they did not put the proper amount back into it, in theory. My bad for not double checking before the level before leaving the dealership, won't happen again nor will I do business with this dealership again!!!!!! More

Purchase experience great; not service after the sale. As above, had a good experience with the purchase process. I do recommend Loveland Ford-Lincoln as a place to buy a car. On the other hand, the servic As above, had a good experience with the purchase process. I do recommend Loveland Ford-Lincoln as a place to buy a car. On the other hand, the service department is lacking the key ingredient: SERVICE! The wheels on my 2015 Lincoln MKC were somehow damaged in transit. The dealership was very cooperative & arrangements were made for new replacement wheels - all great. The wheels were supposed to arrive in about a week. I waited ten days & called. Turns out the dealership had only received three of the wheels. The fourth wheel was reordered. I waited & followed up again. Lo & behold, the wheel had just arrived! I made an appt with Service for the installation for 9:00 AM today. Keep in mind, the old wheels were to be removed, tires dismounted & remounted on new wheels, balanced & reinstalled on the car. This should've taken no more than one hour. At Loveland Ford-Lincoln it took over three hours. No one apologized. I had to follow up on the progress twice & received conflicting updates. The reason it took so long? They were being extra, extra careful so as not to scratch the new wheels. C'mon people! Putting tires on wheels without scratching the wheels should be pretty basic! What do the wheels look like when you don't take three hours to mount tires on them?? I will never go back to this dealership for service. More

used f250 issues out the door Not good so far. Bought used f250 diesel with 140000 With warranty. Electrical issues out the gate service refused to touch it citing "well its a us Not good so far. Bought used f250 diesel with 140000 With warranty. Electrical issues out the gate service refused to touch it citing "well its a used vehicle" I belive stupidity and lack of ability to repair. So, I got volt meter and Diagnosed as much as I can. Still relay ticking and now truck fuel system isn't working and stranded me and I've only put 800 miles on it and owned it for less than 30 days. Its in shop now for diagnosis. I'll update.. More

Service Department is Horrible About Returning Calls I have tried repeatedly to get my Ford truck into this dealership for service and after several weeks of not getting returned calls I finally talked t I have tried repeatedly to get my Ford truck into this dealership for service and after several weeks of not getting returned calls I finally talked to a live person 2 weeks ago to give them more information. I was promised a follow up to get the service scheduled but 2 weeks have passed and nothing. More