Loveland Ford Lincoln - Service Center

I had a recall service performed by the mobile service team of Joe and Greg. The service was done quickly, neatly and conveniently. Joe and Greg were very personable and knowledgably. I am very happy wi team of Joe and Greg. The service was done quickly, neatly and conveniently. Joe and Greg were very personable and knowledgably. I am very happy with the service. More

Very bad customer service. They told me they were able to do an oil change for my motor home, made me wait 2 to 3 hours then decided they weren’t going to do it completely wast They told me they were able to do an oil change for my motor home, made me wait 2 to 3 hours then decided they weren’t going to do it completely wasted my entire day. I also asked for a callback from the manager which was never received address my issue. More

I was very disappointed in the service I received from Loveland Ford for the repairs on our 2014 Lincoln. 12 hours of repairs took took 3 weeks to repair. All total it took 2 weeks to get an appointment, Loveland Ford for the repairs on our 2014 Lincoln. 12 hours of repairs took took 3 weeks to repair. All total it took 2 weeks to get an appointment, 4 weeks to get back in to get the repairs and 3 more weeks to get the repairs completed. The service advisor Micheal was super. It is the rest of the staff that dropped the ball. The vehicle was returned to us filthy. inside and out. the was grease on the inside driver's door and the outside had layers of dirt on it. The area where the turbo was replaced was left oil soaked and still dripped 2 days later on my garage floor. I took the vehicle to another repair shop to get everything cleaned up and recheck Loveland Ford's work. We bought the car there and will probably not go there again. More

The dealer took 5 hours to complete the work. However, we were a walk in. So that’s OK! The dealership stayed open 2 more hours to complete the work for us. That is commendable. The only prob However, we were a walk in. So that’s OK! The dealership stayed open 2 more hours to complete the work for us. That is commendable. The only problem was that the technician smashed a bread loaf in the back of the cab to access the tire replacement tools. My wife was not happy about that. My wife was less happy but I am more easy going about how long the work took. However, the dealership had a full work load that day. They did the best they could. More

Work was completed in a timely manner and done to my satisfaction. Thanks to the technician for his extra effort to complete this job. satisfaction. Thanks to the technician for his extra effort to complete this job. More

The repair team came to our home and had the recalled rairs done in no time. Very friendly and efficient rairs done in no time. Very friendly and efficient More

Loveland Ford stepped up when other dealerships in the area refused. I needed to have a recall service on our F150. We live 1000 miles away and rarely drive the vehicle and it had been garaged for 5 month area refused. I needed to have a recall service on our F150. We live 1000 miles away and rarely drive the vehicle and it had been garaged for 5 months so standard over the air updates had not been performed to the onboard computers. We were under a tight time constraint (6 week trip with other parties about to start). Loveland Ford's, Mathew Dennis, stepped in and took charge when other dealers would not take us any earlier than 2 weeks away and we were leaving in 2 days. He made a point of having all necessary updates performed, including the recalled update to our towing package with in the time constraints we were under and we were able to proceed on our trip. Thank you Mathew. More

Just had a service appointment with Michael Moores for my 2018 F150 - great service and attention to detail! 2018 F150 - great service and attention to detail! More

I have never had a positive service experience here. I only use their service department when I absolutely can't get in elsewhere. There has been an issue each time I've been there; 2+ hour waits for an I only use their service department when I absolutely can't get in elsewhere. There has been an issue each time I've been there; 2+ hour waits for an oil change even with an appointment, trying to charge me for service I don't need, and leaving grease on my vehicle upholstery twice. The most recent service appointment left me waiting 2+ hours for an oil change when I was among 3 customers that arrived before the 7am opening. I waited at the dealership and it took over an hour to get a cup of coffee, even the mechanics were annoyed there was no coffee. After servicing the vehicle they tried to tell me I needed a transmission flush when I had just had that service done at Spradley Barr in Fort Collins a couple months prior. More

Just had an appointment with Joe, set up by Allie on a schedule that worked for me, from the new mobile service van. The service was professional and pleasant,and right in my own driveway! This could no schedule that worked for me, from the new mobile service van. The service was professional and pleasant,and right in my own driveway! This could not have been more convenient, and Joe addressed all the problems I was having. Thanks for working with me. More