Loveland Ford Lincoln - Service Center

I just had a 5 star plus appointment experience today with Joe from Loveland Ford's brand new MOBILE SERVICE! I have a 2021 F150. Two days ago while at the dealership for an oil change / 10000 mile che with Joe from Loveland Ford's brand new MOBILE SERVICE! I have a 2021 F150. Two days ago while at the dealership for an oil change / 10000 mile checkup, Matthew (handles recalls) at the service counter suggested that Allie (heads the mobile service team) set up an mobile service appointment to handle a recent recall for trailer brakes re-programing needed on my truck. I was pleasantly surprised that this was even available. Allie called me yesterday morning and scheduled the appointment for this morning! Joe, the mobile service specialist, was on time, extremely knowledgable, experienced, and thorough- he even got some extra info needed from my truck for a previous recall (photo of my driveshaft that was needed) and took the time to explain the new mobile service, the steps needed to reprogram my trailer brakes, and ALSO ordered new windshield wiper arms (a 3rd recall) for my truck. I consider Joe's service exemplary and my hope is that Loveland Ford will do whatever is necessary to retain top talent like Joe, Allie, and Matthew!! Oh, and also a big 5 star thumbs up to Victoria (service specialist) at the service desk as well who handled my appointment 2 days ago for oil change, 10000 mile checkup, and tire rotation for me in only 1 hour while I waited!! More

Wish I did not have to click on the star to get to this point because this place does not deserve a star at any rate. I would not recommend this dealership to anyone this is the worst I’ve ever experience point because this place does not deserve a star at any rate. I would not recommend this dealership to anyone this is the worst I’ve ever experience their service department socks and that is putting it nicely not one employee can tell the truth not one employee knows what is going on none of the service advisors know what they are doing,no communication they say one thing and do the complete opposite. They will never get another buy from me or my family. The least they can do is make it right!!!!! More

Kelsey Mcgarry is absolutely incredible and so helpful! She got me in and out and went above and beyond on customer service! Very impressed! 100% lifetime customer now. She got me in and out and went above and beyond on customer service! Very impressed! 100% lifetime customer now. More

Friendly and helpful listened to concerns. Would recommend this dealership to family and friends. Delivered before quoted date Would recommend this dealership to family and friends. Delivered before quoted date More

It isn't often that a service rep puts his nuts on the line, but Mathew went the extra mile to put new lug nuts on my car after discovering the old nuts were all chewed up. line, but Mathew went the extra mile to put new lug nuts on my car after discovering the old nuts were all chewed up. More

I had Sync service done on my ten-year old Explorer and was very pleased with the process. The service advisor explained the possible diagnostic outcomes and how they could be addressed. She gave an accu was very pleased with the process. The service advisor explained the possible diagnostic outcomes and how they could be addressed. She gave an accurate price estimate and time of completion in a friendly and pleasant manner. I will go back to Loveland Ford. More

Came in for an oil change and pads and rotors for my ford at 9:30 am fully expecting it to take 3 hours. At the end of the third hour they found something else broken and said they wouldn’t be able to get th at 9:30 am fully expecting it to take 3 hours. At the end of the third hour they found something else broken and said they wouldn’t be able to get the part until 3, with no solution as to what I was going to do until then with my 2 kids. When I said something about it, they offered the shuttle, and said they’d get the car seats out so we could take it home. I watched my car the entire time this man was gone, he never brought it down off the lift to get those car seats out and came back later saying whoever it was wasn’t in. I walked home with my kids, they never called to update about my vehicle and when I finally called them to get an eta, they told me they got the wrong part and it wouldn’t be done until tomorrow. Not only were they unhelpful and slow, they were rude to me implying that my current problem of not having a vehicle to get my child to school tomorrow is somehow my fault for choosing to walk over waiting who knows how long for them to get us on a shuttle. Will never come back. More

I have experienced both the sales and service depts of this dealership. They have been friendly, knowlegable, and efficient. Would recommend ! this dealership. They have been friendly, knowlegable, and efficient. Would recommend ! More

Service was good in and out in about two hours with service and inspection. Will continue to use them. service and inspection. Will continue to use them. More

Great customer service when scheduling a oil change. Took a while to get a hold of someone to schedule a recall on my vehicle. a while to get a hold of someone to schedule a recall on my vehicle. More