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Lovering Volvo Cars Nashua - Service Center

Nashua, NH

4.9
87 Reviews

87 Reviews of Lovering Volvo Cars Nashua - Service Center

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May 21, 2021

I travel 30+ miles passing 2 other Volvo dealers to have I travel 30+ miles passing 2 other Volvo dealers to have my xc90 serviced at Lovering Nashua NH. their service dept, Tyler & Chris, are polite, prof More

by JF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bradley, Chris Holt, Tyler Smith
Jun 01, 2021 -

Lovering Volvo Cars Nashua responded

Thank you so much for your awesome review! What a huge compliment! Thank you for being a loyal Lovering customer. We're so glad that you're happy working with Chris and Tyler on our Nashua service team. Hope to see you soon. Take care!

March 30, 2021

This review is 3 years late, but I wanted to share the excellent integrity and service of Lovering Nashua. I had a great purchase experience when I bought my first Volvo, a XC90 from Lovering. I remember More

by GlobalServices
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Holt, Dan Carlen, Rich Metellus, David Gerardi
Mar 31, 2021 -

Lovering Volvo Cars Nashua responded

Thank you for taking the time to share your experience and so glad that the sales and service departments were both so exceptional during your visit with us! We hope that you're still enjoying your XC90 and and we look forward to doing business again with you in the near future when your lease is up. There are pull ahead programs available on some models, not sure what model you're in and how much longer you have, but feel free to call in and discuss with us by calling 603-888-7070

October 21, 2020

Volvo of Nashua is a class act. They service my vehicle and do it right the first time. Like dealing with Chris & Tyler. Al Souther More

by alwsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Holt, Tyler Smith
Oct 28, 2020 -

Lovering Volvo Cars Nashua responded

Thank you for your wonderful review of us and Tyler and Chris!

October 02, 2020

I have been a customer with Lovering for over 25 years. We have purchased and leased 12 Volvo's. The Service Department has always treated me and my wife with nothing but honesty and respect with quality More

by chiefw01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Holt, Tyler Smith
Oct 15, 2020 -

Lovering Volvo Cars Nashua responded

Thank you for your repeat business we appreciate it and look forward to many more years of working with you! Thank you for your kind review as well!

June 19, 2020

My XC90 needed it's 80,000 mi service. As usual, Lovering Volvo exceeds 5 stars in professionalism and customer service. They are the BEST! More

by Linda Macmillan
Recommend Dealer
Yes
Employees Worked With
Chris Holt, Tyler Smith
Jun 24, 2020 -

Lovering Volvo Cars Nashua responded

Thank you Linda for sharing your service experience, we greatly appreciate that and thank you for your loyalty!

September 13, 2017

Purchasing my 2018 volvo Im not one that likes to buy a car. At lovering volvo they made the transaction so smooth. Stephen p and Cory were amazing with explaining everythin More

by Cracker93
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen p, Cory Brickley
August 16, 2017

Service experience I bought my XC90 in 2013. After some issues I had with the service department, John Chaput came forward and offered help. He was great and understa More

by DJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people.
Aug 30, 2017 -

Lovering Volvo Cars Nashua responded

Hello Djamel, We are sorry that you have experienced issues with our Service Department. I thank you for giving me the opportunity to meet with you and to address your concerns on August 16th. It was my pleasure to provide you with a 50% discount off of the required brake work and I hope that this demonstrated our commitment to ensuring our customers are completely satisfied with their service experience. Regards, John Chaput Service & Parts Director johnc@loveringvolvo.com 603-689-1805

Sep 27, 2017 -

DJ responded

Thank you John, I appreciated your help.

July 22, 2016

Sam and Lovering have never let me down Samantha Marciniak has made getting car maintenance/repairs easy despite my hectic schedule, for years. I truly feel she has my best interests in mind More

by Nik
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Marciniak
Aug 04, 2016 -

Lovering Volvo Cars Nashua responded

Hi Nik, Thanks for your review and for your kind feedback. Our goal at Lovering to make sure our customers have an easy and out-of-this-world customer experience. I'm glad to hear Sam is living up to our mantra and takes excellent care of your service needs. I will pass along your kind feedback to her, and I look forward to seeing you the next time you're in! Thank you again and please don't hesitate to reach out if you have any additional questions or concerns. Regards, John Chaput Service & Parts Director Lovering Volvo of Nashua

May 31, 2016

Problem Solver!! After being connected to Jesse Bellavance by calling Volvo on Call, I was so impressed by how hard he worked to solve a very frustrating issue with my More

by mekain
Recommend Dealer
Yes
Employees Worked With
Jesse Bellavance
Jun 03, 2016 -

Lovering Volvo Cars Nashua responded

Mekain, Thanks for taking the time to write us a review and for your kind words. Our goal at Lovering is to make every customer experience an out-of-this-world one. I'm glad Jesse is taking this to heart and was able to help you with your issue. I will make sure to pass along your feedback. I'm sure you'll enjoy your new XC90 for years to come, and please feel free to reach out to Jesse if you need more help. Thank you again and please don't hesitate to contact me directly if you have any additional questions or concerns. Regards, Dan Carlen General Sales Manager Lovering Volvo in Nashua

September 11, 2014

buying and repairing I felt I was pressed to buy the car. Once I leased it was asked to do a review, well the person told me I have to give them all excellent or they wou More

by Fleece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, two woman in customer service, Anita Davidson
Sep 15, 2014 -

Lovering Volvo Cars Nashua responded

Dear Fleece, I’m sorry to hear about the recent accidents and issues you’ve encountered with your Volvo. We do our best to make our sales process simple and pressure free. Your original sales contract was made on 3/17/14. Based on this agreement, we purchased your vehicle from a New Jersey dealer and sent drivers to pick it up. If you had voiced your concern about feeling pressure anytime between the week you made the agreement and picked up the vehicle we absolutely could have changed or cancelled the deal. The survey we present at the time of delivery is very important for us to gauge how we have performed during the sales process. Your sales person should have explained the survey and how it works but then left you alone to fill it out. We never want customers to feel pressured into giving us any particular score. We would rather know that we earned the score. I hope the comment you wrote on the survey, “Bobby was great to work with! He was very fair and I appreciate that!” reflects how you truly felt at that time. Customer satisfaction is a top priority for us and we will use your feedback about the survey as a training example. It sounds like the repair process was extensive and took more time than expected after your bad accident. Since we are not a body shop and we did not have your vehicle in for service our courtesy vehicle policy would prohibit us from lending you a vehicle. We have a great relationship with the local Enterprise office that rents vehicles for about $30 a day. We would be happy to arrange that for you in the future. The complimentary 1 year tire and wheel hazard policy we included with your vehicle purchase did replace your first flat tire. Unfortunately the second time you experienced a flat tire was due to an impact with a curb, which is excluded from the tire and wheel hazard policy. Again, we appreciate any feedback to better our process for customers. Kind Regards, Ricky Lovering General Sales Manager

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