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Lovering Volvo Cars Nashua - Service Center

Nashua, NH

5.0
89 Reviews

89 Reviews of Lovering Volvo Cars Nashua - Service Center

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May 31, 2016

Problem Solver!! After being connected to Jesse Bellavance by calling Volvo on Call, I was so impressed by how hard he worked to solve a very frustrating issue with my More

by mekain
Recommend Dealer
Yes
Employees Worked With
Jesse Bellavance
Jun 03, 2016 -

Lovering Volvo Cars Nashua responded

Mekain, Thanks for taking the time to write us a review and for your kind words. Our goal at Lovering is to make every customer experience an out-of-this-world one. I'm glad Jesse is taking this to heart and was able to help you with your issue. I will make sure to pass along your feedback. I'm sure you'll enjoy your new XC90 for years to come, and please feel free to reach out to Jesse if you need more help. Thank you again and please don't hesitate to contact me directly if you have any additional questions or concerns. Regards, Dan Carlen General Sales Manager Lovering Volvo in Nashua

September 11, 2014

buying and repairing I felt I was pressed to buy the car. Once I leased it was asked to do a review, well the person told me I have to give them all excellent or they wou More

by Fleece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, two woman in customer service, Anita Davidson
Sep 15, 2014 -

Lovering Volvo Cars Nashua responded

Dear Fleece, I’m sorry to hear about the recent accidents and issues you’ve encountered with your Volvo. We do our best to make our sales process simple and pressure free. Your original sales contract was made on 3/17/14. Based on this agreement, we purchased your vehicle from a New Jersey dealer and sent drivers to pick it up. If you had voiced your concern about feeling pressure anytime between the week you made the agreement and picked up the vehicle we absolutely could have changed or cancelled the deal. The survey we present at the time of delivery is very important for us to gauge how we have performed during the sales process. Your sales person should have explained the survey and how it works but then left you alone to fill it out. We never want customers to feel pressured into giving us any particular score. We would rather know that we earned the score. I hope the comment you wrote on the survey, “Bobby was great to work with! He was very fair and I appreciate that!” reflects how you truly felt at that time. Customer satisfaction is a top priority for us and we will use your feedback about the survey as a training example. It sounds like the repair process was extensive and took more time than expected after your bad accident. Since we are not a body shop and we did not have your vehicle in for service our courtesy vehicle policy would prohibit us from lending you a vehicle. We have a great relationship with the local Enterprise office that rents vehicles for about $30 a day. We would be happy to arrange that for you in the future. The complimentary 1 year tire and wheel hazard policy we included with your vehicle purchase did replace your first flat tire. Unfortunately the second time you experienced a flat tire was due to an impact with a curb, which is excluded from the tire and wheel hazard policy. Again, we appreciate any feedback to better our process for customers. Kind Regards, Ricky Lovering General Sales Manager

September 10, 2013

great place to go gave me substitute car and brought great place to go gave me substitute car and brought mine back to home cleaned car inside and out corrected all problems in excellent fashion More

by jegsgard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricky Lovering
April 26, 2013

I came for a NH state inspection after they advertised a discounted price. Although my car failed the inspection at first, my overall customer experience was very positive. The dealership worked diligentl More

by michael_af95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig at service desk and John Chaput
Apr 29, 2013 -

Lovering Volvo Cars Nashua responded

Thank you for allowing us to the opportunity to work with you and complete your state inspection. We look foward to seeing you at your next service ! John Chaput Service & Parts Director

April 12, 2013

I went in to have my car inspected, everyone in the service department was smiling and greeted me enthusiastic. Its nice to see happy employees. I love going there to have my car serviced. More

by lmfernacz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
craig , Cheryl Baldassaro
March 30, 2013

I have always had great experiences with Lovering Volvo sales and service department! Everyone at this dealership is friendly, knowledgable, considerate of customers circumstances. They bend over backward More

by Brenda2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, service manager, Cheryl Baldassaro
February 27, 2013

Bring my 2005 in for service when maintenance is needed, it is always a positive experience. Can make my appointment on line, they give me an estimate and a great loaner and they do it right the first time More

by smddec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 27, 2013 -

Lovering Volvo Cars Nashua responded

Thank you very much for taking the time to post your review. Our Staff works extremely hard to earn your valued service business and I am happy that their efforts have earned positive feedback. We appreciate that you have chosen Lovering Volvo for your automotive needs and look foward to providing you with the same outstanding service in the future. Drive Safely, John Chaput Service and Parts Director

December 06, 2012

Brought my wifes car in a few weeks ago and had some minor issues. John the parts and service manager contacted us right away to rectify the problems. He was very helpful and answered all our questions More

by wcarroll29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Player
June 02, 2012

My experience is limited to parts, but what I saw/felt recommends this dealership. I came in for a Volvo plastic fuel door hinge. From the moment I entered the parking lot, everyone -from the mainte More

by CPDMVNH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts Manager
May 20, 2011

I bought a used vehicle here 2 years ago and recently brought it in for service. The ease of scheduling service online, the prompt response, and the quality of work are why I very highly recommend Loveri More

by 08volvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anita Davidson, John Chaput, Anita Davidson
May 24, 2011 -

Lovering Volvo Cars Nashua responded

Thank you for your positive comments. Our entire staff is dedicated to offering our customers exceptional service and we appreciate that you took the time to recognize their efforts. Thank you again for your continued servicing at Lovering Volvo. Drive Safely, John Chaput Director of Service & Parts

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