Low Book Sales

Total Disrespect I contacted Low Book Sales in Las Vegas and was given a appointment for 5/17/2016 12pm. Upon arrival I was greeted by the receptionist and waited for I contacted Low Book Sales in Las Vegas and was given a appointment for 5/17/2016 12pm. Upon arrival I was greeted by the receptionist and waited for a sales person. We went to the sales person's office and I was asked for my drivers license and I handed the license to him in his hand. When he returned it to me he threw it to me on the desk. I then advised him that it is polite to hand it back to me in my hand. He then left the room and a different salesman came back. This salesman was very rude to me and was telling me that my credit score could be higher and proceeded to go over every thing that was on my credit record and I advised him that one thing that was showing was incorrect and he then told me that he refuse to help me because I was arguing with him and he proceeded to walk out of the office. As he approached the first salesman he quoted " I got her" and they started laughing. My credit score was 597. . More

Your better off Sleeping in Bearskat Lindon sold us a BMW and when we brought it to pick up tires I told the service manager a engine light was on. He asked me if it was a blue one I sa Lindon sold us a BMW and when we brought it to pick up tires I told the service manager a engine light was on. He asked me if it was a blue one I said I don't know because I am colorblind. He then just told me it was low on washer fluid and didn't bother to check it. After a week and a half more engine lights went on so we took it to Bmw and thy gave us a bill for $6500. We asked low book about it and they said they would check it, then said nothing was wrong. We took it to another shop and the found the same problems as Bmw. We were past the one week policy from low book but only because he didn't check the light just sent me away. So they wouldn't do anything for us. They lied, and were unprofessional. If it weren't for my wife I would be very inappropriate toward these guys. Don't even thumb your nose in their direction. More

Misrepresented a car fax i was shown a clean car fax report when I purchased a vehicle last year. This year I tried to sell my vehicle and had another report run. Showed the v i was shown a clean car fax report when I purchased a vehicle last year. This year I tried to sell my vehicle and had another report run. Showed the vehicle was in an accident just months before it was sold to me. I am now out thousands of dollars because I cannot sell for even a fraction of what I thought it was worth. Blatenly dishonest and will take advantage of you. Stay farrrrr away. More

Such a great experience! I loved everyone here! Such a fun company and they totally bend over backwards for you! I will always come here for my cars! Everyone should come here I loved everyone here! Such a fun company and they totally bend over backwards for you! I will always come here for my cars! Everyone should come here More

sold me an illegal car and won't take responsibility I bought a 2013 impala with a new car warranty. My vehicle was in a mild collision and upon removing the bumper to assess the damages we discovered th I bought a 2013 impala with a new car warranty. My vehicle was in a mild collision and upon removing the bumper to assess the damages we discovered that my safety bumper has chunks taken out of it. Yes sounds crazy but they actually cut out chunks in order to fix the cosmetics of the vehicle. Abra and Chevrolet have both said that it is illegal to sell a vehicle like that because the vehicle could buckle under a minor collision and the airbags may not go off and that several sensors will also not work properly. Funny they sold me a new warranty that is automatically void. When I spoke to the general manager he told me to talk to the dealership he bout the vehicle from because it is not there responsibility. Then he wanted to see how much the part is for curiosity. $150 dollars is all it would cost and he refused to cover it. I guess the price tag on mine and my family's lives is not worth more than $150. Yes I am being serious our lives are at risk everytime I get into this supposed new vehicle. Chevrolet said if they were to repair the vehicle they would not allow it off the lot until it was fixed because it is there brand of vehicle and would not be willing to bear responsibility for the loss of our lives. I will pay the 150 myself but am now forced to hire a attorney. Save yourself the stress and heartache and go to a reputable dealer. I wonder what he would say if one of us had died and then brought it to there attention. I gave them an easy $150 fix and piece of mind but they just do not care. More

NIce experience We had no problems, great service, Greg was great to deal with, would recommend and will come back. nice selection of cars. real friendly atmosphere. We had no problems, great service, Greg was great to deal with, would recommend and will come back. nice selection of cars. real friendly atmosphere. More

Dealership violated the Truth in Lending Act Three different individuals (sales, finance, gm) violated the Truth in Lending Act with the intent to defraud. I came in (financing already approved t Three different individuals (sales, finance, gm) violated the Truth in Lending Act with the intent to defraud. I came in (financing already approved through my own bank) with a trade-in (I bought from them 6 months prior). They quoted me my out-the-door price, and I attempted to get it in writing to go over all of their "fees." They refused to give it to me in writing, so when I went up to financing to sign, they had included gap insurance and a $2000 warranty with my previously out-the-door price (it was already printed out on the contract before I had been given the option to decline). When I declined the supplemental options, the finance guy said that I did not have a choice. They told me I HAD to have the warranty and the gap insurance because of my trade-in and because of the amount of miles on my new car. Two days later (Monday), I had my bank verify everything. I called Low Book to tell them I was aware of their misrepresentation with the intent to defraud. They took the "options" off and had to re-issue a new bill of sale and fax it to my bank. More

Violated Truth in Lending agreement My fiance was a first time car buyer, we had spent a long day at the dealership, and we were tired. At midnight when the deal was finally done, they My fiance was a first time car buyer, we had spent a long day at the dealership, and we were tired. At midnight when the deal was finally done, they asked my fiance to sign his papers in Finance, when he signed the papers the finance man folded the paper over and said sign here using the folded paper edge as a guide to where to sign, hiding all the amounts with the folded paper. he made sure we had asked for gap ins. and the extended warranty, He NEVER reviewed the price, my fiance had paid. No tax, licensing Nothing, Nada, this is a violation of the truth in lending act. I have requested via the courts for a copy of the videa surveillance that night to show their unscrupulous tactics. Also have a recorded conversation with Cam, and Pauly, that has been deemed viable evidence. Never do business with a company that is willing to sell out themselves for the All mighty dollar. More

I've been coming to them for 12 years I have been coming to them for over 12 years and won't go anywhere else. They take care of their customers aka family. I love Chris, hauns and the fin I have been coming to them for over 12 years and won't go anywhere else. They take care of their customers aka family. I love Chris, hauns and the finance guy Josh! Don't let the other guys jerk you around. Low book has come a long way :) More

We would buy there again in a heartbeat. All salespeople were busy (good sign in my book) but Cash (mgr) was able to invite us in his office within a few minutes. We simply stated the paramet All salespeople were busy (good sign in my book) but Cash (mgr) was able to invite us in his office within a few minutes. We simply stated the parameters of what we required in an auto as we had looked at those available in the lot. He posed thoughtful questions (without pressure) and settled on which vehicle would work for us. The problem was it was not on the Lindon lot. Tim reviewed the other Low Book Sales lots and we found one in SLC. At Cash' suggestion to try a newer improved version we were invited to ride to SLC with Tim in our second choice (one year older) and was not impressed. We did not have high hopes at that time. We drove back the same style (but year newer) and it confirmed Cash' recommendation. The difference was night and day. It was a beautiful choice. We are grateful for Cash' knowledge and experience that led us to purchase our present car and for the effort he an Tim put into making our once every 10 years event a pleasant process for us. More