Low Book Sales

STAY AWAY! ABSOLUTELY HORRID! I was called over and over again from their call center to bring my newly-listed car on KSL in for an offer from Low Book on what they could pay me fo I was called over and over again from their call center to bring my newly-listed car on KSL in for an offer from Low Book on what they could pay me for it. I agreed after the many calls and made an appointment to bring it to the Salt Lake City location. When I got there and checked in, I was approached by Sam. Super aggressive, hard-selling sales person with an almost flawless manipulation of making people believe that he actually cares about his customers, unfortunately for him, I am not "people". He proceeded to give me a lot of information about how they are different and special among all other car dealerships. He got my information for my car. I waited for close to twenty minutes. Then, the fun began. Sam sat down with me at a desk to tell me the offer, which I predicted would be VERY low. I was not disappointed. It was VERY low, lower by over a thousand dollars than what I had expected the absolute LOWEST to be. Oh well. After showing me a print off from Kelley Blue Book on my car, he mentioned and underlined as speaking that THIS number is the most a lender will lend on your car. After this, and having years upon years of financial experience, both in a personal and professional capacity, I non-chalantly mentioned that most lenders aren't using Kelley Blue Book and use Nada Guide values more often now, "but, oh well, thats ok." It was like I switched a light switch on. Sam immediately began to shove fact upon fact, speaking so fast I could barely understand him about how "we work with over 170 lenders" scrunching his face in a demeaning way, as I'm sure you can imagine. Ok, so he's a crazy person.... wow. Anyway, as I was about to speak, he COMPLETELY ignored me, and spoke right over me, now smiling from ear to ear. "we really want to help you sell your car though, cause we know that's hard to do." He then fiddled anxiously with his computer, and said he had to be right back because he had to print off an auto check for me and his printer wouldn't make it as large as he wanted it.(see, he really really cares, right?), WRONG, after getting up from the desk and walking away from it, he disappeared into the COVETED shark bowl, the place where all these suited up, sophisticated men sit at least 8 feet above the rest of the floor, where all the big-wigs sit behind glass walls and plasma screen TV's, truly ridiculous and sketchy as xxxx, looking as though they are doing something, but really its only to intimidate you, and came back with a print out from Nada guide on my car. You lied, Sam, and you think I didn't catch it. He plopped it down, and circled the Nada value, which happened to be $500.00 more than his original Kelley Blue Book value. Sam: "so, see, I told you. It's pretty xxxx close!" Ok....?Me: "Well, it's close but it's $500.00 more, which I'm sure you know, can make or break a purchase. that's all I'm saying, just from experience from my own personal loans, they have used Nada lately. I'm not sure what they do now, but in the past I have worked with America First, Cyprus, Mountain America..."Sam(smiles oddly and laughs literally in my face)" We work very very closely with Mountain America and you are COMPLETELY WRONG. They use Kelley Blue Book!I just spoke with those guys up there(motioning to the suit heaven). So you're saying that they're wrong?, HUH?!" Me: "ok, well. Wow, ya know, I thought the expression used today was the customer is always right. But, I guess not in this case." Sam completely ignores my complaint, stands up not without looking into my eyes and leaning forward with a sarcastic smirk and says "thanks." and then begins to walk away. No, "thanks for coming in", no, "sorry we couldn't do more for you but good luck", not even a handshake to show professionalism and , I guess, good sportsmanship, because Sam had made this into a "thing"? This was my cue, I suppose, that I was being kicked out of Low Book Sales because I was in a mild disagreement about a matter of ABSOLUTELY NO CONSEQUENCE. It made no difference about which lenders were going with what, because he based his offer for the purchase of my car on a cash, auction value, a lender's approval amount is not even involved. I was ultimately confused and honestly, astounded at how I was treated! I have not made up a single situation that I have reported on this and I think they should feel ashamed with themselves. Sam was a ridiculous level of confrontational! Like, uncomfortable and awkward times 1 million! Also, the positive reviews listed on this site are most likely fake. They are probably written by the very men in suits I am describing in my review. Any REAL review has AT BEST a 2 star rating, which is generous. If I could give negative stars I would. BIGGEST waste of time, and probably the RUDEST person I have ever dealt with....EVER, especially because not only was it un-warranted, but also COMPLETELY un-provoked and it’s obvious he feels that it’s acceptable treatment, which is a scary thought. Buyer beware if you have an opinion, have done research and are well informed or, suit-heaven forbid, have a brain! The second you disagree with ANYTHING, not kidding, like a light switch! This had been my third time visiting Low Book Sales, , once for support for a friend, and one other time to get an appraisal on a previous car, and believe me, whether buying, trading or trying to sell your car, the experience won't be far off from what I've described above.They are swindling, low-character, shady people working in an establishment that is of the same quality. If you made it this far, Great JOB! More

worst place ever. We go in to get a car and they get us in a Chevy cobalt. We really needed a second car because of my job. Well I've gone there before because of the s We go in to get a car and they get us in a Chevy cobalt. We really needed a second car because of my job. Well I've gone there before because of the same thing. The first time I had a 2013 fiat with only 23k miles on it and the transmission went out. They deemed it UNSAFE to drive and handed my husband the keys back. Next day fiat dealership calls me and tells me I shouldn't driving it because its unsafe. So I take it to them and they say its the engine and the transmission. Well the first to go was the trans. I was livid. I had the car for 3 weeks. Well I made the mistake again of going there again. They got me in a Chevy cobalt. Well. The cobalt has 105k miles on it and of course...transmission issues. I talked to one of the sales people and his words exactly. WE DONT HAVE A GUARANTEE THAT THE TRANSMISSION WORKS BEFORE WE SELL IT. Aren't they supposed to be checking that before the cars are on the lot? Then they tell me I'm stuck in that car. So I've got $3500 bucks worth of repairs because they didn't check the car first. Never going there again. More

Another rip off organization Searching for a truck to replace my F150 I was in need of at least a F20, hopefully a super duty. I saw a GMC that would fit my needs and looked nice. Searching for a truck to replace my F150 I was in need of at least a F20, hopefully a super duty. I saw a GMC that would fit my needs and looked nice. I pulled in, was checking out the truck and a salesman walked up, started a conversation, I asked how much, he said we need to fill out a credit app before I can answer that. I asked for a test drive, he said we need to fill out a credit app. I asked if I could talk to someone else, he said I needed to fill out a credit app. Seeing this guy was stuck on stupid and wasn't going to be jarred from stupid mode, I went back to my truck still searching for a reputable dealer. First of all I have my own financing, Second of all I have cashed most of my vehicles out, my F150, my 2003 Jaguar, even my park model travel trailer. Sorry Steve you need to learn to listen to the conversation, instead of trying to tell me what I have to do, I wasn't looking for financing, I was looking for a truck. You did tell me you would give me $1500 trade in for my old truck or buy it from me for that and guaranteed $250 more than any other dealer, National auto plaza offered me $3500, You want to put your money where your mouth is or just shut up" I have that in writing from national auto plaza and I have your written bid too. In fact National Auto Plaza has a nice F250 Super Duty 2006 with 77,000 miles on it, at a decent price, tomorrow is Wednesday, the day before thanksgiving. I think I will be giving thanks in that truck by the end of the day. The next time you may want to rethink your sales pitch about the credit app. You just lost this customer I won't embarrass you by coming back on your lot, not even to collect that extra $250, You can let go of your wallet I am not interested in your chump change you carry around. I will however smile every time I drive by your lot in my new to me truck, remembering how arrogant you were. The only people I would refer to you will be people I don't like, you and that Marksosian guy in my opinion are like the bad carma car sales that can help me get even with people I dislike. By the way I don't dislike too many people I am very easy to get along with, you won't get much business from me. You guys were comic relief on an otherwise mundane day though thanks for the laughs. More

I made the mistake of trying to get an estimate for selling my vehicle to Low Book Sales. I won't be doing that again. First the website offered an instant estimate (which is how they got my phone #), selling my vehicle to Low Book Sales. I won't be doing that again. First the website offered an instant estimate (which is how they got my phone #), 30 seconds later they called to say they couldn't give a quote over the phone, "but it would be very close to Kelly Blue Book". Then they called me constantly for 2 weeks asking when I could come in. When we finally came in, they took FOREVER to see us and in the end only offered us half of what KBB said the car was worth, in the worst condition (the car is in good condition). The gentleman said he wasn't sure why the quote was so low and added that he was new. It was a huge waste of our time. We will never return to this company. They are shifty from the start! More

Easy, Easy, Easy! No stress and an actual pleasant experience buying a car. Some thing I have NEVER experienced. I will never buy a car any where else ever again. experience buying a car. Some thing I have NEVER experienced. I will never buy a car any where else ever again. More

I enjoyed the non-pressure experience and the friendly staff that helped in my selection. I will recommend Low Book Sales to all my friends for future car or truck purchases. staff that helped in my selection. I will recommend Low Book Sales to all my friends for future car or truck purchases. More

Low Book Sales is an extremely professional organization. Tyler was helpful with my financing and James is always helpful with my vehicle service needs. I will always use Low Book for my vehicle needs. Tyler was helpful with my financing and James is always helpful with my vehicle service needs. I will always use Low Book for my vehicle needs. More

wonderful service. everytime i go in they are very pleasant and give exceptional service. prices are great. i have them check my car before i drive out of state. i would highly recommend whether you b pleasant and give exceptional service. prices are great. i have them check my car before i drive out of state. i would highly recommend whether you bought your car there or not. i will continue to be a customer and i refer family members to their service dept. More

I had the best car buying experience of my life at Low Book Sales. Seriously, everyone was great and I found what I wanted. Go to Low Book! Book Sales. Seriously, everyone was great and I found what I wanted. Go to Low Book! More