Low Book Sales

Our purchase took a week to complete. Our New car broke down on us 3 times within 2 days. It left us stranded 3 times as well. We were at the Lindon dealership and we lived in Ogden. The sales manager, Dan down on us 3 times within 2 days. It left us stranded 3 times as well. We were at the Lindon dealership and we lived in Ogden. The sales manager, Danny, was too busy to answer our calls when we were stranded and concerned. We had to drive back to the dealership 3 different times from Ogden, once in an old car because our New one was broken down. We had to stay overnight in Lindon 2 nights during the week because we could not be helped the same day. When we drove to the dealership because Danny would not take our calls, we had to wait for service for over 30 mins. Once Danny decided to help he presented an ultimatum of taking a car we couldn't afford or being stuck in one that had broken down 3 times. After he offered this choice, he went home without telling us he would no longer be available. This is a brief description, and, in the end we got into a car that was acceptable and met our needs, but the process was not good. I would like to speak to the owner about our experience to make sure that this does not happen to other customers and discuss ways to improve the customers experience. More

Are first dealer was Cody. He was new and didn't really know much about the car he sold us. We bought a 2007 Saturn Vue Hybrid. Danny the manager said it was the only car that would work for us. He told know much about the car he sold us. We bought a 2007 Saturn Vue Hybrid. Danny the manager said it was the only car that would work for us. He told us to only take it around the block and that was it, so we did. We signed the papers and were on are way and about 1 mile away the car died. We had it towed back to Low Book Sales in Lindon. We stayed the night in Lindon because they got the wrong battery. The next morning they put a battery in and sent us on are way. We were almost home when the car died again. They sent it to the Saturn Dealership in Riverdale. They said they fixed it so we went on are way again. We went out with are friends and on the way back to our house it died again. Luckily we were close to home and we coasted home. The next morning it started and we were going to go back to Lindon to sign papers and it died again about three miles away from our house. We had it towed to Lindon. So we took are own car down to Lindon. We stood at the front door for about half an hour before we could get help from Danny. He tried to put us in a car that we couldn't afford or stay with the Saturn. Then he left for home and didn't tell us. So there was no one there to really help us. They gave us a loaner car for the night and we stayed in Lindon again. The next morning we went in and somehow they had more cars to look at. We got a car that were ok with. We worked with a dealer the last two days named Shawn. He was a great dealer. He helped us with everything we needed. I honestly think that Shawn would be a better Manager than Danny. Danny the Manager was cocky and arrogant most the time. I want to talk to the owner about the customer service there so that no one else has to go through what we went through. It took a whole week to get a car from them. More

We had a wonderful experience buying our car. We are trying to re-establish credit after filing bankruptcy. The staff were awesome we were never treated like sub-par consumers we were respected. It mea trying to re-establish credit after filing bankruptcy. The staff were awesome we were never treated like sub-par consumers we were respected. It meant a lot to us. we were in late with a couple of rambunctious kids. They kept the kids entertained and never made us feel unwelcome. We can't say enough about the positive experience we had. Thank you so much More

Thank you so much for working with me! I was in a tough situation and you guys really helped to bail me out! The first visit, I had gotten the same answer that every other place had given me, and that was, situation and you guys really helped to bail me out! The first visit, I had gotten the same answer that every other place had given me, and that was, "We can't really do anything unless you have a larger down payment." I owed about $2000 more than my car was worth, and I was really looking to get into a lower payment. Everywhere I went, it was the same story. I had heard Low Book Sales ads on the radio and there is the Lehi location just down the road from where I live. I stopped out there and spoke with Cole. He was a pleasant man to work with and we had a good conversation. I then spoke with Danny about my situation, and from the information that he had at the time, was sorry to tell me that they couldn't help me at this time. Later that night, David Neilson gave me a call and told me that he might be able to work something out and I went back in. We had a great conversation with David, Danny, and a few other sales consultants. It seemed like everyone there was eager to HELP me out, not just get a commission. It honestly felt like I was pressuring THEM to do business with me! This was by far the BEST experience that I've had at a car dealership! There was absolutely no pressure whatsoever during this transaction and the entire staff was uber friendly! I am looking forward to purchasing my next vehicle with Low Book Sales when the need arises again! Thanks guys! More

the service was good but i was very disapointed when we drove the car home and they didnt fill it up. it only had half a tank of gas in it. Poor jugdment on their part to not do their job correctly. I woul drove the car home and they didnt fill it up. it only had half a tank of gas in it. Poor jugdment on their part to not do their job correctly. I would bring it back to have them fill it up again but my husband had to take it to work and he works in salina, ut and wont be back untill tuesday. More

The vehicle was way over-priced!! The $899 we paid just for Low Book Sales to sell us the car and credit check was outrageous! We have already paid for that by paying way more for the vehicle than it was for Low Book Sales to sell us the car and credit check was outrageous! We have already paid for that by paying way more for the vehicle than it was purchased for plus the down payment. You profited several times from one sale. Then to take advantage of 2 disabled people even more with a back breaking 30% interest is incomprehensible! Yes, we have low credit because of medical bills but we had to have a vehicle to get my wheelchair and I around to doctors, hospital, etc... Well, I hope you all sleep well knowing you took advantage of people in our situation!! Makes you feel like big business men? I pray your family will never have to suffer at the hands of someone like you. More

My experience with the people was amazing but the car I got is a piece of crap and has given me nothing but problems since I got it. I am single and I don't have alot of money and need a reliable car so I got is a piece of crap and has given me nothing but problems since I got it. I am single and I don't have alot of money and need a reliable car so I can keep my job. I just hope that they will make sure I get a car that is not going to give me problems. More

all i can say is, this lindon store have gone all they way in being very helpfull, i cannot expresse the gratitude this sale people have gone. I was lokking for a good inixpensive vehical and walked out w way in being very helpfull, i cannot expresse the gratitude this sale people have gone. I was lokking for a good inixpensive vehical and walked out with biggest suprise, im still in shock with this, so i can say i will "definatly" RECOMEND lowbook to my friends, all i can say, "thank you" More

It was great. A very easy experience. After getting discouraged at several other dealerships. Low book looked at my credit history not just by the number. They were able to get me into a great car for discouraged at several other dealerships. Low book looked at my credit history not just by the number. They were able to get me into a great car for a great price I will buy all my vehicles at lowbook. More

Honestly I was very impressed at how helpful and friendly everyone at low book was. They were patient with me but also were able to help me in a short time. I will definitley go back to low book and I will r everyone at low book was. They were patient with me but also were able to help me in a short time. I will definitley go back to low book and I will recommend Low book to everyone I know. Thank you so much Low Book sales!! More