Although we were just there for an oil change the dealership insisted on selling a tire rotation for $22 more. This was refused because I can easily rotate the tires myself. As a result the dealership entered into our service record that the front tires were cupped and future warranty issues wouldn't be honored. The tires are absolutely fine and were checked 4 months ago by one of the best alignment shops in town (Rudy Schmid). They were also recently rotated. The Jeep has only 17,000 miles on it.
Upon asking the dealership to show me the problem with the tires, they stated that the front tires were defective but the tires look and feel absolutely fine. I immediately took the Jeep to another Jeep dealer who confirmed my observation.
Before leaving Lowery's I also asked for a plastic clip to hold the front passenger floor mat in place, something that appears to have been missed when the car was built. The dealership initially stated that the car was made with a missing floor mat clip (the drivers side has one but not the passenger) and insisted that the floor mats, which have a space for each clip, didn't come with the car. Wrong again, as I pointed out the Chrysler insignia on the rear of the floor mats plus a photo of them in the Jeep Patriot buyer's guide and a print-out from their own Parts Manager.
I asked them to order the clip under the new car warranty but they refused, stating that the part was "restricted" by Chrysler and they could not order it. Wrong again, as the other Jeep dealer ordered it 1 hour later. The other dealer saw no restriction and scoffed at Lowery's for not ordering the 84 cent clip.
Because of these errors, I spoke to Lowery's manager, who looked at our tires and removed the remarks from our service record. While waiting I checked the oil and it was dirty, before we even left the parking lot. I didn't pursue the 84 cent clip.
All of this for a simple oil change and a plastic clip...