Loyalty Toyota Richmond

I had a great experience with Loyalty Toyota from start to finish. The staff was knowledgeable, respectful, and never pushy. They took the time to answer all my questions and helped me feel confident in my to finish. The staff was knowledgeable, respectful, and never pushy. They took the time to answer all my questions and helped me feel confident in my decision. The showroom was clean and welcoming, and the vehicle selection was impressive. More

Stewart Winstead was my advisor and made with the my visit very pleasureable at the dealership with his efficient way he handeled my issues on the Highlander. He and the techs got me in and out in time visit very pleasureable at the dealership with his efficient way he handeled my issues on the Highlander. He and the techs got me in and out in time to get my other appointments taken care of.GREAT VISIT AT LOYALTY TOYOTA More

Easy to schedule the required service. Got there and Mark Cartwright was the guy who handled the paperwork, explained the jobs that would be done. He kept us updated on the work and call Got there and Mark Cartwright was the guy who handled the paperwork, explained the jobs that would be done. He kept us updated on the work and called to let us know the car was ready to pick up. Great service, friendly people, great cars. We'll keep getting our services on the car done there and if we buy another new vehicle it will be from Loyalty Toyota. More

State safety inspection of my 2014 RAV4 was done while I waited. David Busby was the check-in consultant whom I have delt with in the past. He is willing to accept that my ideas about the amount and timing waited. David Busby was the check-in consultant whom I have delt with in the past. He is willing to accept that my ideas about the amount and timing of maintenance required for a ten-year-old vehicle that gets driven 3500 miles a year may be minimal (i.e. no hard sell). I was in and out in about 2 hours, which seems reasonable. The inspection identified some things that will need to be done in the future, More

Loyalty Toyota service department always delivers professional service, Keyone Louis was a pleasure to work with on my Camry 135,000 mile service and kept me updated throughout the whole process from professional service, Keyone Louis was a pleasure to work with on my Camry 135,000 mile service and kept me updated throughout the whole process from beginning to completion. Job well done! thanks More

Inspection and maintenance of my 2017 Camry was done while I waited. The check-in consultant, Brittany Tench, was friendly and personable. Enjoyed working with her as she made recommendations for the Ca while I waited. The check-in consultant, Brittany Tench, was friendly and personable. Enjoyed working with her as she made recommendations for the Camry. Overall good experience. More

I purchase my vehicle from Loyalty Toyota Richmond in 2023 and it serviced on yesterday, Wednesday, July 23, 2025. Entering the service area is always superb! The staff are always friendly and cordial. 2023 and it serviced on yesterday, Wednesday, July 23, 2025. Entering the service area is always superb! The staff are always friendly and cordial. James Johnson, my Service Advisor, was professional, knowledgeable. patient and so helpful. Kudos to the staff! I plan on continuing to have my vehicle serviced at this location. More

Great Job Promt Service! Friendly Staff Knowledgeable Advisors and a great environment!! Brittany was awesome as usual! Friendly Staff Knowledgeable Advisors and a great environment!! Brittany was awesome as usual! More