Loyalty Toyota Richmond

This dealership and its staff goes above and beyond in their customer service to ensure you are treated as a person and not just a ticket number. their customer service to ensure you are treated as a person and not just a ticket number. More

Mr. Christapher Blanc is dealing with my since more than 6 months,, his way of dealing with me as a customer is extraordinary exceptional,this why withinn a 6 months I have purchased 3 cars through his deal 6 months,, his way of dealing with me as a customer is extraordinary exceptional,this why withinn a 6 months I have purchased 3 cars through his dealership, although I have other contacts in Toyota Loyalty but always prefer to Mr. Christopher. His way of talking, and convincing power is also extraordinary superb. I admire is way of respect and quick response and disposal. More

My experience with Bailey Romain was excellent. When I first made the appointment, I was told that I would have to leave my vehicle in order for them to identify if my vehicle was part of the recal When I first made the appointment, I was told that I would have to leave my vehicle in order for them to identify if my vehicle was part of the recall. When I arrived to drop off, I was told, "If you'll give us 30 mins, we will have it ready for you." It was ready in 15 minutes. More

Flawless delivery of my new RAV4. Jason Johnson, my sales representative took care of all my requirements to make the delivery of my new vehicle fast and pain free. Outstanding custom Jason Johnson, my sales representative took care of all my requirements to make the delivery of my new vehicle fast and pain free. Outstanding customer support! More

Service was completed on time, Stewart Winstead did and exceptional job. Stewart went over everything that was needed to repair my vehicle, He kept me informed and facilitated a loaner vehicle until my veh exceptional job. Stewart went over everything that was needed to repair my vehicle, He kept me informed and facilitated a loaner vehicle until my vehicle was ready. I went in for an oil change and a tire rotation, I found out I had some other issues that needed to be addressed, which is why I needed a loaner vehicle, Great Job, Stewart More

Keyone Louis was my service provider and he was very attentive, listened to my concerns and he immediately started to address the issue . He kept me informed about what he was doing and he advised me ab attentive, listened to my concerns and he immediately started to address the issue . He kept me informed about what he was doing and he advised me about what needed to be done More

Service was on time and completed in a timely fashion. Jordan Johnson, my service rep kept me apprised of the process from start to finish. Jordan Johnson, my service rep kept me apprised of the process from start to finish. More

Mark Cartwright was very professional. He explain to me about the services needed on my vehicle. i was very pleased. He explain to me about the services needed on my vehicle. i was very pleased. More

Had a good service experience,with a friendly service advisor Mark Cartwright who got me in for an oil change service. And also explained other reccomened sevice my car needs after the mechanic had check advisor Mark Cartwright who got me in for an oil change service. And also explained other reccomened sevice my car needs after the mechanic had checked it over. Thanks Mark More

Keone Louis was very nice and accommodating. He took care of the car and came out to inform us of the progress. The waiting area is very nice and comfortable. The restrooms are clean, they pr He took care of the car and came out to inform us of the progress. The waiting area is very nice and comfortable. The restrooms are clean, they provide water (a cup filler type machine) at no cost. They provide a snack machine and coffee machine if so desired. Though they seem to be extremely busy, they seem to have everything managed efficiently. You do need to make an appointment however. More