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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,223 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,223 reviews

June 16, 2024

The service was quick and Kelvin Watkins was very thorough and professional. I brought my work laptop and he showed me where I could work comfortably. More

by 67mjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Watkins
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Helpful
June 15, 2024

Guy Gordon was a great salesman. I made my first purchase October 2021 with Mr. Gordon. When I decided to upgrade my ride I went back to Mr. Gordon and he did not disappoint me. I wa More

by Lady T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Helpful
June 15, 2024

Loyalty Toyota has serviced my vehicle for 4 years now and their service has been outstanding. More

by eunicev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Helpful
June 15, 2024

Keyone Louis was excellent. He kept me informed and the car was finished in less time than predicted. Thanks Keyone More

by lynda108
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyone Louis
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Helpful
June 13, 2024

Mr. Johnson is respectful and very professional. My car was serviced and returned and cleaned on time as promised. More

by ct65andlovingit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Jun 14, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving Brian this positive review! We are delighted that Brian provided you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

Helpful
June 12, 2024

The staff is always pleasant and helpful. Brian Johnson is great to work with great experience! More

by Lindamoore1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian johnson
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Jun 14, 2024 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are glad that Brian provided you with a 5-star experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
June 11, 2024

Steve our salesman was very professional and delivered for us. He stayed in touch with us through it all. Never felt pressure. More

by Martha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Crutcher
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

Martha, We greatly appreciate you for leaving Steve this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Steve could provide you with top notch service. We are delighted to know that he was very professional and never made you feel pressured. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Toyota team!

Helpful
June 09, 2024

This is a super dealer for me for 16 yrs with my Toyota Corolla 2006 that's what i still owned nice service department clear explanations understanding your economic situation in the moment of the repair. More

by Mi Carro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steward Winstead
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

We are grateful for you leaving Dana this wonderful review and recommendation! We are thrilled to hear that Dana took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was super sweet, friendly and understanding. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
June 07, 2024

Excellent service from Stewart Winstead. Very polite, helpful and knowledgeable. Car looked great as always. More

by susanfdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

Susan, Thank you so much for leaving Stewart this fantastic review! We are glad to hear that Stewart took amazing care of you and your automotive needs. We are happy to know that he was very polite, helpful and knowledgeable. Please do not hesitate to let us know how we may be of further service to you.

Helpful
June 05, 2024

Other Dealership have free coffee, donuts and fruit for their customers. The coffee Vending machine is NOT GOOD at Loyalty!! A good cup of coffee that we can add as little or much sugar/ cream as we like More

by Cindiboo123.cbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
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