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Loyalty Toyota Richmond
Chester, VA
1,414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,414 reviews
December 11, 2025
Brian Johnson has been my go to service advisor and Loyalty Toyota service representative for some ten plus years now. I have wrote letters to Loyalty Toyota Management in the past about his admirable Loyalty Toyota service representative for some ten plus years now. I have wrote letters to Loyalty Toyota Management in the past about his admirable efforts and very conscientious focus to deal with my vehicle maintenance issues. As I said in my past letter (see Johnson file), he is in every way the face of your business to me. You have someone quite special in terms of customer relations. I’m sure you must recognize that. My visit on December 10th 2025 was again a great example of why my wife and I choice Loyalty Toyota as our dealer. We’re loyal because of our experiences with Brian. More
by Clipnj
Employees Worked With
Brian Johnson
December 06, 2025
As always my maintenance visit to Loyalty Toyota went smoothly thanks to Stewart Winstead and crew. Always on time and Helpful. Thanks. smoothly thanks to Stewart Winstead and crew. Always on time and Helpful. Thanks. More
by 20 Plus Toyota Owner
Employees Worked With
Stewart Winstead and Crew
December 04, 2025
Stewart Winstead-Advisor and Corey Blackwell-Technican did an excellent job with respect to servicing my 2009 Highlander that I purchased new from Loyalty Toyota did an excellent job with respect to servicing my 2009 Highlander that I purchased new from Loyalty Toyota More
by fredrickatkins
Employees Worked With
Stewart Winstead service advisor, Corey Blackwell-technican, Elwood Pete Barrow-sales representative
November 30, 2025
Stephen Crutcher was fantastic guiding us through the purchase of our vehicle. His knowledge of the vehicle we were purchasing was outstanding. He left no stones unturned in explaining how every funct purchase of our vehicle. His knowledge of the vehicle we were purchasing was outstanding. He left no stones unturned in explaining how every function of the vehicle worked. Stephen answered every question we asked and we never felt rushed. More
by call53
Employees Worked With
Brandon and Travis
November 24, 2025
Our sales person S. K. Kalathil was very helpful and kept us well informed. That said the purchase PROCESS was agonizingly slow and repetitive. I wish someone would come K. Kalathil was very helpful and kept us well informed. That said the purchase PROCESS was agonizingly slow and repetitive. I wish someone would come up with a way to minimize the paperwork and allow the buyer to provide the necessary information ahead of time so you wouldn't have to sit and wait at the dealership for hours on end. More
by merrymac
Employees Worked With
S.K. Kalathil
November 20, 2025
Donavian Gray was exceptional. He was knowledgeable, patient, professional and kind. Tina Lewis in finance was also excellent with the same qualities as “D”. He was knowledgeable, patient, professional and kind. Tina Lewis in finance was also excellent with the same qualities as “D”. More
by Garden gal
Employees Worked With
Donavian Gray, Tina Lewis and Juan McCloud
November 18, 2025
Jordan Johnson toke the time to explain all processes that I would go through for the service bulletin issued for my truck. He was very friendly and helpful. that I would go through for the service bulletin issued for my truck. He was very friendly and helpful. More
by kyoung981
Employees Worked With
Jordan Johnson
November 09, 2025
Dear Mr. S.K Kalathil , I want to sincerely thank you for your excellent service and guidance during my Toyota Highlander purchase in Chester showroom. Y S.K Kalathil , I want to sincerely thank you for your excellent service and guidance during my Toyota Highlander purchase in Chester showroom. Your professionalism, patience, and clear communication made the entire experience smooth and pleasant. I truly appreciate your support and will gladly recommend you to others. More
by subi
Employees Worked With
Mr.S.K.Kalathil
