Loyalty Toyota Richmond

I have been to this dealership's service department several times and have been impressed with their professionalism every time. I have worked with Dana Reed on the last few visits and she has been pl several times and have been impressed with their professionalism every time. I have worked with Dana Reed on the last few visits and she has been pleasant and courteous. Highly recommend. More

Great people always on time gives prompt updates as well as resolution advice and recommendations on future service as resolution advice and recommendations on future service More

Appointment scheduled and they took me right away. Estimated time was on point. Paul Taylor was professional, personable and a pleasure to work with Estimated time was on point. Paul Taylor was professional, personable and a pleasure to work with More

I continue to have a great experience with Loyalty Toyota after the purchase of my new vehicle. Mark Cartwright sure my 10K visit was good one - fast, efficient and well explained. after the purchase of my new vehicle. Mark Cartwright sure my 10K visit was good one - fast, efficient and well explained. More

David was very considerate of my time, when it came to handling the service of my vehicle. Thank you 🙏🏾. handling the service of my vehicle. Thank you 🙏🏾. More

Because of incredible customer service that I receive from Stewart Winstead and Ross Willis, I drive 3 hours from North Carolina for all service work on my Toyota! It is always well worth the drive to L from Stewart Winstead and Ross Willis, I drive 3 hours from North Carolina for all service work on my Toyota! It is always well worth the drive to Loyalty Toyota to be taken care of and made to feel that my business is important to this dealership!!!! More

I had a great experience working with Jason Johnson. From start to finish, he was professional, patient, and very helpful. He took the time to answer all of my questions, explained everything clearly, a From start to finish, he was professional, patient, and very helpful. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable with my decision. I never felt pressured, and he truly made the whole process smooth and stress-free. I really appreciate his excellent customer service and would definitely recommend him to anyone looking to purchase a vehicle. Thank you again for making this such a positive experience! More

The buying experience was exceptional and salesperson. ..Jacob Ligue...was knowledgeable and personable. All of Loyalty Toyota's employees were very friendly and made me feel welcome! ..Jacob Ligue...was knowledgeable and personable. All of Loyalty Toyota's employees were very friendly and made me feel welcome! More

Serviced by Dana Reed very welcoming and warm, very nice lady. I came in for lifetime loyalties oil change and a tire rotation. The cost of the service would’ve been about $50. The service took about 45 min lady. I came in for lifetime loyalties oil change and a tire rotation. The cost of the service would’ve been about $50. The service took about 45 mins longer than expected so Dana Reed gave me the tire rotation for free. I am going through a rough time right now low on funds so it really brightened my day that I was cared for and thought about and that my time was considered. She also checked on me towards the end of the wait time to reassure me everything was going okay. Top notch service. More