Loyalty Toyota Richmond

Keyone Louis was my service provider and he was very attentive, listened to my concerns and he immediately started to address the issue . He kept me informed about what he was doing and he advised me ab attentive, listened to my concerns and he immediately started to address the issue . He kept me informed about what he was doing and he advised me about what needed to be done More

Service was on time and completed in a timely fashion. Jordan Johnson, my service rep kept me apprised of the process from start to finish. Jordan Johnson, my service rep kept me apprised of the process from start to finish. More

Mark Cartwright was very professional. He explain to me about the services needed on my vehicle. i was very pleased. He explain to me about the services needed on my vehicle. i was very pleased. More

Had a good service experience,with a friendly service advisor Mark Cartwright who got me in for an oil change service. And also explained other reccomened sevice my car needs after the mechanic had check advisor Mark Cartwright who got me in for an oil change service. And also explained other reccomened sevice my car needs after the mechanic had checked it over. Thanks Mark More

Keone Louis was very nice and accommodating. He took care of the car and came out to inform us of the progress. The waiting area is very nice and comfortable. The restrooms are clean, they pr He took care of the car and came out to inform us of the progress. The waiting area is very nice and comfortable. The restrooms are clean, they provide water (a cup filler type machine) at no cost. They provide a snack machine and coffee machine if so desired. Though they seem to be extremely busy, they seem to have everything managed efficiently. You do need to make an appointment however. More

Kat and Karen were absolutely amazing and I’m so thankful for them for helping me buy my car!! for them for helping me buy my car!! More

They are friendly, and very professional. They are on time with their appointments. They do excellent work. They are on time with their appointments. They do excellent work. More

Stewart Winstead alwas explain what is going on with my vechicles . I have been with Stewart for over 20 years. vechicles . I have been with Stewart for over 20 years. More

Every time we have our 2019 Four runner serviced, Stewart Winstead always let us know what else needs to be done, if anything. Stewart is always professional and very courteous to us. Winstead always let us know what else needs to be done, if anything. Stewart is always professional and very courteous to us. More

I had a great experience with Loyalty Toyota from start to finish. The staff was knowledgeable, respectful, and never pushy. They took the time to answer all my questions and helped me feel confident in my to finish. The staff was knowledgeable, respectful, and never pushy. They took the time to answer all my questions and helped me feel confident in my decision. The showroom was clean and welcoming, and the vehicle selection was impressive. More