Loyalty Toyota Richmond

Excellent service as always! Great communication with the advisor assigned for the service visit. Will be back again. Great communication with the advisor assigned for the service visit. Will be back again. More

David Busby is by far the best Service Representative I have dealt with, He is top-notch. have dealt with, He is top-notch. More

I had a new 2008 Toyota, didn’t have it for long because I didn’t like taking my car in for service. Now I have a Toyota truck and Bailey Romain helps me. Bailey is the best. He’s so nice and helpful I d I didn’t like taking my car in for service. Now I have a Toyota truck and Bailey Romain helps me. Bailey is the best. He’s so nice and helpful I don’t mind taking my truck in for service. More

Mina Abdullah was very patient with us, helping us select the right Tundra for us. Very happy with the entire process and our new Truck. the right Tundra for us. Very happy with the entire process and our new Truck. More

Brian Johnson, my service representative was excellent! He kept me in the loop on what was going to happen and his customer service was excellent! Job well done. He kept me in the loop on what was going to happen and his customer service was excellent! Job well done. More

David did such an amazing job made my life nice and simple will definitely recommend him for anyone looking to schedule services top tier service simple will definitely recommend him for anyone looking to schedule services top tier service More

Nice and clean location and the employees that I met were all very polite people all very polite people More

I had the pleasure dealing with Bailey Romain when I dropped my car off for the Auto Butler treatment. Bailey was very gracious and greeted me by name. I had a small dent on one door of my Highlander. B dropped my car off for the Auto Butler treatment. Bailey was very gracious and greeted me by name. I had a small dent on one door of my Highlander. Bailey said he would get for me the correct color touch up paint. He also was able to have a body shop person look at the dent and give me an estimate to have it taken care of. Bailey made sure I knew what was going on with my car at all stages of the service. I agreed to have the dent fixed. Bailey made sure that my car would be ready for the agreed upon time. I thank Bailey Romain for his helpfulness! More

Great customer service experience , very professional , clean, effecient, fast , reliable. Would recommend to anybody in the area clean, effecient, fast , reliable. Would recommend to anybody in the area More

Bailey Romain was my service advisor. He was professional and expedient with service for my Tacoma. Great Job! Highly recommend Baily Romain and Loyalty Toyota! He was professional and expedient with service for my Tacoma. Great Job! Highly recommend Baily Romain and Loyalty Toyota! More