Loyalty Toyota Richmond

Stewart Winstead was very professional and knowledgeable. He responded promptly via email and followed up with a phone call. Thanks to him the car was diagnosed and repaired in one day. Thanks again Stewa He responded promptly via email and followed up with a phone call. Thanks to him the car was diagnosed and repaired in one day. Thanks again Stewart Sincerely Joseph Gruszecki More

Thanks to Mike Meyers for making this as easy as possible for me. He was able to fit my vehicle in without waiting two weeks for an appointment. Thanks Mike. for me. He was able to fit my vehicle in without waiting two weeks for an appointment. Thanks Mike. More

Cole Lewis was our sales person. He was on top of everything, very helpful and informative. I would recommend him & Loyalty Toyota to everyone. Stacey Cimo everything, very helpful and informative. I would recommend him & Loyalty Toyota to everyone. Stacey Cimo More

I was pleased with the service I received. Michelle Watkins kept me up to date and explained everything clearly. I also want to thank an employee , whose name I didn’t get. This gentleman was walking p Watkins kept me up to date and explained everything clearly. I also want to thank an employee , whose name I didn’t get. This gentleman was walking past me and saw I was working and asked if I wanted to use your work station. He even grabbed my backpack. I appreciate him taking the moment to ask and then help. Between Michelle and the gentleman that helped me, this was a good service experience. More

I have been a repeat customer just purchasing my fourth vehicle from Loyalty. It would be easier to go to another dealer, but I wouldn't get the same courtesy, friendliness and willingness to work on a d vehicle from Loyalty. It would be easier to go to another dealer, but I wouldn't get the same courtesy, friendliness and willingness to work on a deal to my satisfaction. I have had nothing short of the best car buying experience with Loyalty Toyota and the Toyota products. More

Love how well I was treated. Every time I go in and work with Ms. Tench, it’s always a great experience! She helps inform me about a lot. Even if I have a silly question about what a particular service is s with Ms. Tench, it’s always a great experience! She helps inform me about a lot. Even if I have a silly question about what a particular service is she always gets me the answer and always greets me with a smile. She makes it feel like home when I go inside. Also, the entire staff seems to be excited to work for Toyota. This is why I will forever be a customer at this particular location! More

Mr. Michael Stith was a pleasure to deal with when I brought my vehicle in for service. Very professional and respectful. I will be using Mr. Stith when my vehicle needs service again. brought my vehicle in for service. Very professional and respectful. I will be using Mr. Stith when my vehicle needs service again. More

Service and attention to detail for my two Toyotas by Service and attention to detail for my two Toyotas by my service representative, Stewart Winstead, and by my mechanic, Ross, are unparalleled. The Service and attention to detail for my two Toyotas by my service representative, Stewart Winstead, and by my mechanic, Ross, are unparalleled. The work of both of these men is just great. I am always confident that the maintenance and repair work on the vehicles is done correctly and with care. More

Great experience with all body shop personnel from the first time talking to Leon Eldridge to the girls at the front desk was kept updated on a regular basis the car looks great first time talking to Leon Eldridge to the girls at the front desk was kept updated on a regular basis the car looks great More

I had Mike Myers as service adviser and received great service. I highly recommend Mike. I have seen Mike several times and has always received excelled service service. I highly recommend Mike. I have seen Mike several times and has always received excelled service More