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Loyalty Toyota Richmond

Chester, VA

4.9
1,421 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,421 reviews

December 31, 2020

Stewart Winstead was very professional and knowledgeable. He responded promptly via email and followed up with a phone call. Thanks to him the car was diagnosed and repaired in one day. Thanks again Stewa More

by joegru827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jan 05, 2021 -

Loyalty Toyota Richmond responded

Hi Joe, Thank you for sharing your excellent service experience with Stewart with us! We are happy to hear that he made your visit a great one! We know you have options when it comes to having your vehicle serviced, and we appreciate that you chose us.

December 31, 2020

Thanks to Mike Meyers for making this as easy as possible for me. He was able to fit my vehicle in without waiting two weeks for an appointment. Thanks Mike. More

by Dlh4bills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Meyers
Jan 05, 2021 -

Loyalty Toyota Richmond responded

We're so glad that Mike was able to assist you and get you and your car back on the road quickly! Thank you for your positive review, and we hope to work with you again!

December 30, 2020

Cole Lewis was our sales person. He was on top of everything, very helpful and informative. I would recommend him & Loyalty Toyota to everyone. Stacey Cimo More

by scimo62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lewis
Jan 05, 2021 -

Loyalty Toyota Richmond responded

Hi Stacey, Thank you for sharing your 5-star review with us! We are pleased to hear that Cole provided you an excellent and efficient car buying experience, and we hope you will choose us again for your future car needs. Congratulations on your new vehicle!

December 30, 2020

I was pleased with the service I received. Michelle Watkins kept me up to date and explained everything clearly. I also want to thank an employee , whose name I didn’t get. This gentleman was walking p More

by Robb23831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Watko
Jan 05, 2021 -

Loyalty Toyota Richmond responded

We're so glad to hear that Michelle provided you topnotch service, and that she and our other staff were friendly and helpful as well! Thank you for sharing your 5-star review with us, and we hope to work with you again in the future!

December 29, 2020

I have been a repeat customer just purchasing my fourth vehicle from Loyalty. It would be easier to go to another dealer, but I wouldn't get the same courtesy, friendliness and willingness to work on a d More

by Bob S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood Burrow
Dec 30, 2020 -

Loyalty Toyota Richmond responded

Hi Bob, Thank you for your return business and excellent 5-star review! We're so pleased that you continue to have outstanding car buying experiences with our fantastic staff, and we look forward to working with you again. Congratulations on your new vehicle!

December 29, 2020

Love how well I was treated. Every time I go in and work with Ms. Tench, it’s always a great experience! She helps inform me about a lot. Even if I have a silly question about what a particular service is s More

by tmorris363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Dec 30, 2020 -

Loyalty Toyota Richmond responded

We're thrilled you've had excellent experiences, and that Brittany shows great care in the customer service she provides you! Thank you for your positive review and we look forward to working with you again!

December 26, 2020

Mr. Michael Stith was a pleasure to deal with when I brought my vehicle in for service. Very professional and respectful. I will be using Mr. Stith when my vehicle needs service again. More

by troyd10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Dec 29, 2020 -

Loyalty Toyota Richmond responded

Thank you for your excellent 5-star review. We are thrilled to hear that Michael was pleasant and provided you topnotch service! We appreciate your business and look forward to working with you again!

December 26, 2020

Service and attention to detail for my two Toyotas by Service and attention to detail for my two Toyotas by my service representative, Stewart Winstead, and by my mechanic, Ross, are unparalleled. The More

by bcd1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead and Ross
Dec 29, 2020 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We appreciate your great comments, and are pleased to hear that you've received outstanding service from Stewart and the rest of our service staff! We hope to work with you again in the future!

December 24, 2020

Great experience with all body shop personnel from the first time talking to Leon Eldridge to the girls at the front desk was kept updated on a regular basis the car looks great More

by Rosswillis63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Eldridge
Dec 25, 2020 -

Loyalty Toyota Richmond responded

Hi Ross, We're so glad that you had an excellent service experience with Leon and the rest of our staff! We appreciate you taking the time to share your 5-star review with us, and we hope to see you again in the future!

December 23, 2020

I had Mike Myers as service adviser and received great service. I highly recommend Mike. I have seen Mike several times and has always received excelled service More

by Lester1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike myers
Dec 24, 2020 -

Loyalty Toyota Richmond responded

Hi Lester, Thank you for your great 5-star review! We are so pleased to hear that Mike took good care of you and provided you topnotch service. We hope you will visit us again for your future car needs!

Dec 24, 2020 -

Lester1964 responded

As long as mike meyers is there, i will be a customer

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