Loyalty Toyota Richmond

Brittany tench is always wonderful, friendly and very helpful. Updates on service and answers all my questions. Very thankful when she is there and she always is!! helpful. Updates on service and answers all my questions. Very thankful when she is there and she always is!! More

During my visit to loyalty Toyota yesterday, David Busby did a great job guiding me through my service and giving recommendations for future service.. Very good customer service. did a great job guiding me through my service and giving recommendations for future service.. Very good customer service. More

I have been coming here for more than 13 years I have purchased 7 vehicles They are very good They know there job well Also peace of mind purchased 7 vehicles They are very good They know there job well Also peace of mind More

Brittany Tench was very efficient and helpful when I brought in my new RAV4 for my first 5,000 mile check up. The service department was thorough and timely. brought in my new RAV4 for my first 5,000 mile check up. The service department was thorough and timely. More

Michael Stith is wonderful. I always get top notch service at Loyalty Toyota. Everything is explained so I can understand what they will be doing. It’s always a positive experience. service at Loyalty Toyota. Everything is explained so I can understand what they will be doing. It’s always a positive experience. More

Bought a 2017 Toyota RAV4 yesterday, Karen Jarrelle, allowed me to drive 2 a beautiful Red 2019 and the Deep Purple 2017 she let me make the decision. I really thought I would get the 2019 but I felt b allowed me to drive 2 a beautiful Red 2019 and the Deep Purple 2017 she let me make the decision. I really thought I would get the 2019 but I felt better in the 2017 so that’s what I got Amazing experience!!! I will definitely encourage all my family and friends to go and see Miss Karen 😄 More

Really had a great experience during a recent service visit. Dana Reed promptly greeted me upon my arrival and explained the process to me. I received an annual service check and inspection in the timefr visit. Dana Reed promptly greeted me upon my arrival and explained the process to me. I received an annual service check and inspection in the timeframe that she stated. More

The best customer service received in a long time. Dana was very professional, approachable and knowledgeable about what my car needed. She was able to give me key information about why I needed additional was very professional, approachable and knowledgeable about what my car needed. She was able to give me key information about why I needed additional services. More

The customer service representative Dana Reed was pleasant, she took the time to explain that she was dealing with a customer before me thst took longer than expected. The technical (Mike) that did t pleasant, she took the time to explain that she was dealing with a customer before me thst took longer than expected. The technical (Mike) that did the detailing dif a awesome job, car looked like the day I purchased it. More

Stewart Winstead has been the person who we have contacted whenever we have problems with the car. He has always been very honest with us with what needed to be done. He is very personable and kn contacted whenever we have problems with the car. He has always been very honest with us with what needed to be done. He is very personable and knowledgeable of his job. He is very courteous and makes sure that we know what needs to be done before the mechanics begin work. We would definitely recommend Stewart as a service rep. More