Loyalty Toyota Richmond

Michael Stith has good customer service. He informed me what I needed to have done and let me know everything I needed to know about what I needed to have done and let me know everything I needed to know about More

Your associate Dana Reed went beyond and above what I expected in servicing my vehicle because she took time to thoroughly explain everything and genuinely took care of my request from the beginning to t expected in servicing my vehicle because she took time to thoroughly explain everything and genuinely took care of my request from the beginning to the end. She is a great and valuable asset to Loyalty Toyota dealership and I look forward to specifically having her because of her excellent and outstanding customer service. More

My spot was at 11 am. We arrived around 10:45 am and was greeted by a young lady. She had us drive in. We were greeted by Stewart Winstead. He wrote my service order and my car was taken in for service greeted by a young lady. She had us drive in. We were greeted by Stewart Winstead. He wrote my service order and my car was taken in for service More

I took my Toyota Corolla in a few days ago to have it serviced and Eddie Dunn helped me out. He was extremely nice and professional. I greatly appreciated his help and timeliness. serviced and Eddie Dunn helped me out. He was extremely nice and professional. I greatly appreciated his help and timeliness. More

Tawney Dabney provides me EXCELLENT customer service and went out of her way to help me. She is a real gem. Give her a raise. She came in early yesterday just to accommodate my schedule. went out of her way to help me. She is a real gem. Give her a raise. She came in early yesterday just to accommodate my schedule. More

While I'm satisfied with the service and staff, I chose to wait and observed customers not wearing face coverings This, I felt, was a failure to enforce rules implemented to help ensure the health of cust to wait and observed customers not wearing face coverings This, I felt, was a failure to enforce rules implemented to help ensure the health of customers & staff. More

Friendly and take time to explain services and why they’re needed. Work with my schedule to have the car ready when I need it. they’re needed. Work with my schedule to have the car ready when I need it. More

Dependable and qualified customer service. Highly recommend friends to go to this dealership for all purchases. Buying a car experience should be this way for all recommend friends to go to this dealership for all purchases. Buying a car experience should be this way for all More

Had an amazing buying experience thanks to Wayne Epps !!! Took us three months to close the deal but his consistency of keeping in touch with me closed the deal from the beginning!!! Thank you so much Loyalt Took us three months to close the deal but his consistency of keeping in touch with me closed the deal from the beginning!!! Thank you so much Loyalty Toyota and specially Wayne Epps . More

Vehicle serviced promptly in 2 hours as expected. Eddie is very knowledgeable service tech who works well with me on my 5 Toyota’s and answers my questions thoroughly. is very knowledgeable service tech who works well with me on my 5 Toyota’s and answers my questions thoroughly. More