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Loyalty Toyota Richmond

Chester, VA

4.9
1,345 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,345 reviews

August 20, 2020

MIKE MEYERS PERSONIFIES THE WORD LOYALTY IN YOUR NEW NAME,HE IS LOYAL TO THE CUSTOMER AND LEAVES NO STONE UNTURNED WHEN IT COMES TO YOUR SERVICE.MIKE GOES THE EXTRA MILE TO SEE THAT THE CUSTOMER IS SATI More

by moonshadow30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Aug 21, 2020 -

Loyalty Toyota Richmond responded

Thanks so much for your return business and great 5-star review! We are thrilled that Mike provided you with an outstanding service experience, and we look forward to assisting you again in the future!

August 19, 2020

Eddie Dunn was excellent from the time I pulled my car in for service until the time I left out! I was in and out in less than an hour! More

by Reneed85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Dunn
Aug 20, 2020 -

Loyalty Toyota Richmond responded

We are thrilled that Eddie provided you with a quick and outstanding service experience! Thank you for taking the time to share your great review with us!

August 18, 2020

Michael has always been a delight to work with when my car needs service. Very efficient & knowledgeable. All service was completed in a timely manner. More

by Mama Duck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith, Exteres Exteres
Aug 18, 2020 -

Loyalty Toyota Richmond responded

We are pleased to hear that your service experience with Micheal was quick and fantastic! Thank you so much for taking the time to share your 5-star review!

August 18, 2020

Dana Reed was a breath of sunshine on a rainy day visit. She was on point regarding how long it would take. Great friendly service. More

by gledbetter320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Aug 18, 2020 -

Loyalty Toyota Richmond responded

We're glad that Dana provided you with an excellent service experience while bringing a little sunshine into your day! Thanks for sharing your 5-star review with us!

August 18, 2020

I have been going to Loyalty Toyota for 14 years and purchased 3 new vehicles. The reason for the purchases is the service department, in particular Mr. Stewart Winstead has been my service advisor the More

by d1littlejeffey@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Aug 18, 2020 -

Loyalty Toyota Richmond responded

Hi, Thank you for the return business and for the fantastic review! We are pleased to hear that Stewart consistently provides you with excellent service, and we hope you'll visit us again for your future car needs.

August 17, 2020

Excellent experience with the purchase of our new 4 Runner, Mr. Samel Waller and team were very helpful in answering all our questions or concerns. We look forward to working with your group in the fu More

by Keith.Letchworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Aug 18, 2020 -

Loyalty Toyota Richmond responded

Hi Keith, We are thrilled to hear that you had an excellent sales experience with Samel, and we hope you'll visit again for any future vehicle needs you may have. Congratulations on your new 4 Runner!

August 16, 2020

Brittany Tench was very accommodating and Real pleasure to work with. Very accommodating and very friendly from Brittany Tench!! Thank you so very much, Brittany Tench!! More

by Klh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Aug 18, 2020 -

Loyalty Toyota Richmond responded

Thanks for taking the time to share your 5-star review, and for letting us know what a great help Brittany was to you!

August 16, 2020

I arrived early. I believe it was Jessica August 8th. Greeted very friendly took vehicle right in. David said would try to get me out by 11:45am was done by I think 11:20AM. Thanks again!! Marie Seay More

by thelordreighns
Recommend Dealer
Yes
Employees Worked With
David Busby & Jessica
Aug 18, 2020 -

Loyalty Toyota Richmond responded

Hi, We are pleased that Jessica and David were so helpful during your service appointment. Thank you for your 5-star review and for sharing your experience with us!

August 16, 2020

Service Great service provided by Mr. Wood and the Service team. I was well informed and the job was accomplished in a short period of time. More

by Billy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Wood, service team
Aug 18, 2020 -

Loyalty Toyota Richmond responded

We're happy to hear that you had a fast and excellent experience with our service center. Thanks for the fantastic review!

August 15, 2020

Wayne Epps is an amazing salesman. I appreciate the time he took to find the specific vehicle I requested for a price I am comfortable with. More

by Jmking1133
Recommend Dealer
Yes
Employees Worked With
Wayne Epps , Exteres Exteres
Aug 18, 2020 -

Loyalty Toyota Richmond responded

Hi, We are pleased that you had a great experience with Wayne and that he was able to find you the vehicle you wanted! Thanks for your business and for sharing your 5-star review!

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