Loyalty Toyota Richmond

Bailey is everything you'll want in a service advisor: timely, informative, and quality customer service skills. Was able to drop my car off without an appointment and he found a way to get my car service timely, informative, and quality customer service skills. Was able to drop my car off without an appointment and he found a way to get my car serviced in my allotted timeframe. More

Ms.Tawnie Dabney,worked with me and my family,and through our credit challenges over several months. To achieve the results we needed.for the vehicle we desired through our credit challenges over several months. To achieve the results we needed.for the vehicle we desired More

Stewart Winstead handled my issues with patience and follow through. I had the very first less than satisfactory experience for regular oil change and some filter checks, & tire rotations. Some things follow through. I had the very first less than satisfactory experience for regular oil change and some filter checks, & tire rotations. Some things just did not get done. When I called about it Stewart got the call as the service person had left the company over the weekend! He got me back in for that service and some additional work I decided on as well. I have been very happy with Loyalty as my Toyota "go to" even though they are by far not the closest to me. There will always at times be problems/issues, it is how a company and the employees handle them that make the difference. More

Brittany Tench was pleasant and helpful. She explained everything and was very professional. A appreciated all she did. The entire process was extremely beneficial to me and my vehicle. everything and was very professional. A appreciated all she did. The entire process was extremely beneficial to me and my vehicle. More

I would to thank Dana Reed so very much for all her assistance on last Thursday's appointment 9/17/2020. She was very efficient and knowledgeable about all my RA's concerns. She helped me decipher what assistance on last Thursday's appointment 9/17/2020. She was very efficient and knowledgeable about all my RA's concerns. She helped me decipher what maintenance options were more pressing versus not and that I greatly appreciated from her. Honesty stands above anything else in my book. She ensured I had a ride to pick my vehicle up once I was ready which worked out perfectly that day since I had an conference at PM. I can not say anything bad about my services at Loyalty Toyota but it does help to have friendly, warm and welcoming staff on hand like DanaReed. She was truly a pleasure to work with. Thank you Dana for everything. More

I have been a customer for the past 11 years and I will recommend them to anyone in the market for a new or used vehicle. Mr. Guy Gordon went beyond to ensure I was given the best deal available for me. He recommend them to anyone in the market for a new or used vehicle. Mr. Guy Gordon went beyond to ensure I was given the best deal available for me. He listened to my expectations and expressed them to the management. Mr. José González reviewed my request, worked with the pertinent financial department, and was able to provide me with a deal suitable to me. Superb team work... More

I bought my Toyota in 2004. It is in excellent condition due to the fine, courteous service provided by Loyalty (Priority). My contact person, Stewart Winstead, has advised me concerning care and maintenanc due to the fine, courteous service provided by Loyalty (Priority). My contact person, Stewart Winstead, has advised me concerning care and maintenance. I always ask for him by name when making appointments because I trust that he will know what needs to be done, provide an accurate estimate, and ensure that the work is done in a timely manner. He is kind and professional. When I replace my car I will definitely return to this dealership due to the outstanding personal service . More

Eddie Dunn kept me informed by text and created a seamless pick up/drop off service experience! Reattached the windshield rain sensor free of charge. seamless pick up/drop off service experience! Reattached the windshield rain sensor free of charge. More

I bought my automobile nearly fifteen years ago and have had it serviced by Priority and now Loyalty Toyota the entire time. I have always had excellent service at the location in Chester. One of my favorit had it serviced by Priority and now Loyalty Toyota the entire time. I have always had excellent service at the location in Chester. One of my favorite mechanics was Shawn Warren as he took excellent care of my car now Montana has been taking care of it when I bring it in. He has done an excellent job as well! David Busby is my service advisor and is doing an excellent job. He is very thorough and a professional in every sense of the word! He makes this a pleasant experience while I wait on my vehicle More

When I went in to have my vehicle serviced, I found out my contact did not work there anymore. I spoke with Mike Meyers and he assured me everything would be taken care of, he took the time to go over my my contact did not work there anymore. I spoke with Mike Meyers and he assured me everything would be taken care of, he took the time to go over my account and made sure all my requests were covered. The work was done professionally and on time. More