Loyalty Toyota Richmond

they saved my life I lost the key to my car.my ins.towed my car to the nearest Toyota car lot,witch was priority Toyota! I have never meet the nicest people in my life! I lost the key to my car.my ins.towed my car to the nearest Toyota car lot,witch was priority Toyota! I have never meet the nicest people in my life!!!! everybody went way on their duties to help me!!!!if I ever have any problems again priority Toyota is the only place I will take my camery.. More

Q2 2015 Review Q2 2015: Visited for oil, tire rotation & state inspection. Troy Jackson and company were friendly/professional and had me on my way to work in an h Q2 2015: Visited for oil, tire rotation & state inspection. Troy Jackson and company were friendly/professional and had me on my way to work in an hour. They continue their record of top flight service and this is what makes Priorities for Life a great deal. Very surprised by last review. If true, Lori is outside of what I have experienced at Priority. More

Terrible Way to Do Business I had been looking for a specific used car for months. I finally found it at Priority Toyota. Lori, their internet manager, called me to confirm tha I had been looking for a specific used car for months. I finally found it at Priority Toyota. Lori, their internet manager, called me to confirm that the vehicle was in stock. I told her that I lived almost 3 hours away but that I was leaving immediately to drive down there, at which point she confirmed a 1pm appointment for me to buy the car. When I arrived after driving 3 hours straight, I was told the car had been sold 30 minutes prior to me getting there. Lori didn't seem to care that I drove 3 hours just to have her sell the car out from under me. It's bad enough that this happened but she couldn't have even called to tell me before I got all the way there? I know dealers usually don't hold used cars but you don't tell someone to drive 3 hours and then sell the car before they get there. This was a very horrible, unprofessional experience and I will make sure none of my friends or family in the area ever do business with this group. More

Q4 2014 review of Priority Toyota Q4 2014: Car continues to have small problems; however, Priority continues to standby it as of late December (a bit tardy with my update). I belie Q4 2014: Car continues to have small problems; however, Priority continues to standby it as of late December (a bit tardy with my update). I believe I was working with someone named Russell in service. He was professional, kind, and the problems were corrected <30 minutes. I was stunned given this is a high volume dealership. The bottom line is that I can't complain about a dealership that puts me first. I'd rather have a car with problems and dealer focused on the customer vs. a great car with a dealer who cares only about the bottom line. Jacy is still the GM and his people are a reflection of his leadership. I will revisit the dealership in April and provide the next update in May. More

Couldn't be happier! I recently went to Priority Toyota of Richmond and couldn't be more happier with our new 2015 4runner. I have never received better service from anyo I recently went to Priority Toyota of Richmond and couldn't be more happier with our new 2015 4runner. I have never received better service from anyone on any type of purchase let alone a new vehicle. Mike Nesmith made our purchase so easy and stress free! I left my house on Saturday not expecting to come home with a new vehicle at all, just too look, but Mike made my experience so great and made sure I found exactly what I wanted, I couldn't pass it up!! I would recommend Mike to everybody! My husband and I will definitely be returning to see Mike for any purchases in the future. Jessica & Scooter Vlkojan More

Michael made it easy to get a truck Buying a used truck/car is not always easy. My experience over the years have left me with a bad opinion of used vehicle salesmen but not this time. I Buying a used truck/car is not always easy. My experience over the years have left me with a bad opinion of used vehicle salesmen but not this time. I knew Michael was new in the business of selling vehicles but I soon realized he takes his job very serious as well as treats his cusfomers with the utmost dignity. I had mentioned to Michael that I sure would like to get a good used Tacoma during a brief conversation weeks earlier. Well, he didn't forget. As soon as Michael received a Tacoma that fit the description of what I wanted, he immediately called me. I had almost given up my search until his call. I feel Michael proved his dedication and loyalty to me as a potential customer by remembering that one conversation we had weeks before and remained true to his word. "I'll find you a truck that you want" He did! He helped me receive a solid trade-in on my 2009 matrix as well as help reduce the price of the Tacoma to what I was willing to pay. Michael definitely changed my opinion of car salesman for the better. I can't thank him enough for the help that day but also for the follow up calls to make sure I was satisfied with the used trucks performance. You don't find customer service like this every day. Top Performer in my mind. Thanks Michael, Dwayne More

Love at first sight My husband was interested in a Toyota Tacoma Pick Up, so we stopped at Priority Toyota in Chester, needless to say we left with a brand new 2015 Toyot My husband was interested in a Toyota Tacoma Pick Up, so we stopped at Priority Toyota in Chester, needless to say we left with a brand new 2015 Toyota Tacoma TRD Pro. All personnel was very attentive, courteous and made us feel like family! Thank you, Mike Nesmith! More

Awesome service!!! We purchsed a new 4Runner and the whole experience was great. Michael Nesmith was our salesman and he was wonderful to deal with. He took all the stre We purchsed a new 4Runner and the whole experience was great. Michael Nesmith was our salesman and he was wonderful to deal with. He took all the stress out of purchasing a new car and made us feel right at home. I would highly recommend Priority Toyota and especially Michael Nesmith to anyone in the market for a new car. Elaine and Andy Biedler More

More Than Great Service The service I received from Michael Nesmith, a sales person, from Priority Toyota in Chester was exceptional. He went above and beyond his call of dut The service I received from Michael Nesmith, a sales person, from Priority Toyota in Chester was exceptional. He went above and beyond his call of duty. I never purchased a car before in my whole life without visiting the dealership or car lot. Even though he is a new sales person he answered all of my questions in a satisfactory way. Thank you Michael Nesmith for your excellent performance and be assured that I will recommend you to many of my friends. Again, thank you and good luck on your new adventure. Chris Skordas More

Terrance Blackwell is a great salesman!!!! Terrance was very professional and personally caring about making us happy with our purchase of a 2014 Avalon. He went above and beyond. Everyone in Terrance was very professional and personally caring about making us happy with our purchase of a 2014 Avalon. He went above and beyond. Everyone in the dealership that we had contact with were great! Jacey worked hard to make us happy! And Greg in Finance was easy to work with, aso.l Thanks to you all! More