Loyalty Toyota Richmond

My experience was very pleasant today. The Service was timely and everyone I met was courteous and respectful. Paden gave a full review of what was done, how my car scored and details about the next check timely and everyone I met was courteous and respectful. Paden gave a full review of what was done, how my car scored and details about the next checkpoint. More

the dealership gave me a hard sell on the Auto Butler add on to my contract but didn't inform me the only time I could schedule this service was in the morning. I can never get to them in the morning and wo on to my contract but didn't inform me the only time I could schedule this service was in the morning. I can never get to them in the morning and would not have signed up for the service had I known. I have already missed one of my appointments due to this policy. A TOTAL RIP OFF!!!! And yes I hold the dealership accountable for not informing me as they were more than willing to add it to my loan from Toyota More

Kris was extremely helpful and knowledgeable about the car I drove as well as the other models and what they had to offer and how they differed. We were able to get an excellent value and the financing s car I drove as well as the other models and what they had to offer and how they differed. We were able to get an excellent value and the financing staff really worked with us to give us a true deal. The Priorities for Life program sounds great and I look forward to coming back to the service department to get work done on the car. More

Kristina was extremely helpful and friendly. I am certain that once she completes training, she will excel with the company. Keep up the work Kris! that once she completes training, she will excel with the company. Keep up the work Kris! More

No pressure to buy. Not intimidating. Genuine concern about our needs. Very knowledgeable about product - impressive. Earned our business and trust. It was easy to make decision to purchase a new vehicle about our needs. Very knowledgeable about product - impressive. Earned our business and trust. It was easy to make decision to purchase a new vehicle. I will be back. More

Wonderful salesman and dealership. Everyone was very friendly and our overall experience was great with the exception of the 6 hrs we were there, it took a while to get everything straight. I have and w friendly and our overall experience was great with the exception of the 6 hrs we were there, it took a while to get everything straight. I have and will continue to recommend this dealer, the benefits you offer your customers is outstanding! (oil changes, inspection, etc). You will most definitely see me in the future as I have a teenager about to turn 16 who is very interested in the prius. More

I was hesitant about buying a new car. The salesman Nate took his time and made me feel very comfortable. The manager that assisted was great and helped me obtain the payment that I needed. We look forward took his time and made me feel very comfortable. The manager that assisted was great and helped me obtain the payment that I needed. We look forward to trying their manicure area when I return for service. Thank you Priority. Jan More

I was pleased with the care and concern of the employees who worked with me to decide and purchase my new Corolla. Nate and Carmine were great. Kim was thorough with the finances. who worked with me to decide and purchase my new Corolla. Nate and Carmine were great. Kim was thorough with the finances. More

Ibought a 2010 Matrix S back in Jan2011.I have to say that I was very pleased to find this dealership...They took the time to shop for a loan for me,which I must say that my credit wasnt that good and it that I was very pleased to find this dealership...They took the time to shop for a loan for me,which I must say that my credit wasnt that good and it seems that some dealers either dont want take the time,or they dont have the right people in place with the right contacts. I do have one con,I felt I knew mare about the Matrix than my sales person.The dealer didnt have a booklet for the Matrix. I had one that I got in the state that I live in,plus I had ordered one to be mailed to me. I had to go out of state to get my Matrix. I am having only one issue for now,the problem is this,my Matrix doesnt have the Chrome exhaust tip. The day I was there to purchase the car I noticed it was not on the car.I had seen them on the corolla model. I was told they had the part in back and the dealer installs the tip at the dealership.I had asked Sandra if she can get me the part that I would attach it when I returned home. Sandra said she wouldgo back and get me the part and have the car cleaned and ready for me to pick up after I finished my paper work.. I would like to have the part sent to me if she can get me one. Thanks for your time Michael Klooz 5202 US 70 Mebane,NC 27302 More

We found the vehicle that we were looking for on their website so we stopped by to look at it after we left the gym. Granted, I was in shorts, a t-shirt and running shoes, but I stood there and stared at website so we stopped by to look at it after we left the gym. Granted, I was in shorts, a t-shirt and running shoes, but I stood there and stared at Antonio for about two minutes and then he turned around and walked inside. He did hold the door open for me and after another minute of staring at him inside he asked if he could help me. I explained what I was looking for and that I had seen it on the website, that I had cash and if everything was good with the car I planned on buying it. Apparently the vehicle was actually not at the dealer the website listed it at, it was five hours away. They said that I could still get the internet price if I wanted to deal with the dealer five hours away. He told me that he could have it brought up, but that would probably add $1k to the price. He was very unwilling to do anything to help. When I returned home, I sent them a message about the experience and asking further about the car. I received a response three days later telling me that I can get a guaranteed trade in price if I use Autotrader. I'm not trading anything in. Apparently they don't even read their emails. My wife also sent them a message. They replied to her that they had the vehicle and would like to set up a test drive for her the next day. We went along. She asked about a dozen times, are you sure that you have the car, I don't want to have to pack my kids up and come down there if it's gone. She was assured every time that it was on the lot, they had "personally touched it." She called the morning on the "test drive," and was told that it was sold, but they had some other great deals that she should come look at. MORONS, shady morons. More