Loyalty Toyota Richmond

Good experience Mike. Always professional, efficient, friendly, nice to see him and all employees in a mask, referred me to Guy Gordon regarding buying another Prius Mike. Always professional, efficient, friendly, nice to see him and all employees in a mask, referred me to Guy Gordon regarding buying another Prius also very helpful without being pushy the trade in value suggested by his boss however was quite an insult given all the maintenance you guys have provided for six years and the suggested turn in value I goggled up Back to Mike and guy very satisfied with both as well as every other aspect of your enterprise except the head of sales who I haven’t met who on behalf of my beloved Prius can kiss my forgive me mom, xxx. More

My experience with Dana Reed at Toyota was a awesome experience. Dana Reed and the staff at Toyota made my experience there pleasant. I felt my vehicle was important to them getting it repaired with urg experience. Dana Reed and the staff at Toyota made my experience there pleasant. I felt my vehicle was important to them getting it repaired with urgency and Timely. Dana Reed kept me up to date the whole way theough. Any questions I had she made herself available to help at any time. For that I can't ask for any better service.. Thank you Dana Reed and Toyota More

I have been dealing with Stewart Winstead and his team since I have been at Toyota. He and his team know my car and that I often travel by myself. Stewart keeps my Avalon in top running condition. I am a since I have been at Toyota. He and his team know my car and that I often travel by myself. Stewart keeps my Avalon in top running condition. I am a senior citizen and don't want to have trouble while on the road. More

Dana Reed provided excellent service on my 10,000 mile checkup. She was friendly and knowledgeable and delivered my car on time. She and the team followed the COVID rules. checkup. She was friendly and knowledgeable and delivered my car on time. She and the team followed the COVID rules. More

Your associate Dana Reed went beyond and above what I expected in servicing my vehicle because she took time to thoroughly explain everything and genuinely took care of my request from the beginning to t expected in servicing my vehicle because she took time to thoroughly explain everything and genuinely took care of my request from the beginning to the end. She is a great and valuable asset to Loyalty Toyota dealership and I look forward to specifically having her because of her excellent and outstanding customer service. More

My spot was at 11 am. We arrived around 10:45 am and was greeted by a young lady. She had us drive in. We were greeted by Stewart Winstead. He wrote my service order and my car was taken in for service greeted by a young lady. She had us drive in. We were greeted by Stewart Winstead. He wrote my service order and my car was taken in for service More

Michael Stith has good customer service. He informed me what I needed to have done and let me know everything I needed to know about what I needed to have done and let me know everything I needed to know about More

I took my Toyota Corolla in a few days ago to have it serviced and Eddie Dunn helped me out. He was extremely nice and professional. I greatly appreciated his help and timeliness. serviced and Eddie Dunn helped me out. He was extremely nice and professional. I greatly appreciated his help and timeliness. More

Tawney Dabney provides me EXCELLENT customer service and went out of her way to help me. She is a real gem. Give her a raise. She came in early yesterday just to accommodate my schedule. went out of her way to help me. She is a real gem. Give her a raise. She came in early yesterday just to accommodate my schedule. More

While I'm satisfied with the service and staff, I chose to wait and observed customers not wearing face coverings This, I felt, was a failure to enforce rules implemented to help ensure the health of cust to wait and observed customers not wearing face coverings This, I felt, was a failure to enforce rules implemented to help ensure the health of customers & staff. More