Loyalty Toyota Richmond

POOR CUSTOMER SERVICE, UNPROEFESSIONAL, AND RUDE...My husband and I just purchased a used vehicle from Priority Toyota on 12/21/10. Unfortunately, we smelled fuel coming into the cabin and the vehicle st husband and I just purchased a used vehicle from Priority Toyota on 12/21/10. Unfortunately, we smelled fuel coming into the cabin and the vehicle started to make a loud noise after we left priority. It was approximately 9pm when we observed this and contacted the service dept on 12/22/10 and was scheduled an appointment for 12/27/10. Priority Toyota had my husband waiting for three hours and did not resolve the issue. Carlton Chadwick informed my husband we did not have a warranty since our vehicle was purchased from Ebay. Ebay...we purchased this vehicle from Priority Toyota and we have all the paperwork stating this vehicle was purchased from Priority Toyota on 2000 Walthall Center Drive, Chester, VA 23834 on 12/21/10. Not only does this vehicle come with a 30 day...1,000 miles warranty but we purchased the extended warranty. Also, Carlton Chadwick told my husband to wait 30 days and take the vehicle to another dealership for the repairs. Interesting, because the warranty for Priority Toyota expires in 30 days. I contacted Carlton again 12/28/10 requesting for the vehicle to be repaired and was informed per Michael Jackson our vehicle will not be repaired. He kept bringing up Ebay. I've never purchased anything in my life from Ebay. Besides what did Ebay have to do with us? Carlton stated he was going by what Michael Jackson stated even though I was looking at my warranty information and Buyer's Guide. How can Michael Jackson make the decision not to honor a contract provided by his place of business? I've read all our paperwork thoroughly, including the BUYER'S GUIDE. There's a check located in the warranty box. As of today, my vehicle still reaps of gas and is making a loud noise and NO assistance from Priority Toyota. This is the absolute worse customer service I've ever experienced in my life. More

I went to this dealership convinced that I would be lucky to by a cheap used car, but after living for years with cars that were old and undependable I really wanted something that would be trustworthy for a to by a cheap used car, but after living for years with cars that were old and undependable I really wanted something that would be trustworthy for at least a couple of years. We have had a spotty credit record since the economy tanked and I went in with a very specific limit to what we could spend per month. We were in a position of HAVING to buy a car, because our last one had just lost its transmission, so we felt kind of at the mercy of the dealership and we had visited a couple of other dealerships that seemed to confirm that feeling. From the time we arrived at Priority we felt that they had our interests at heart as much as their own. We were told that there may be some creative ways of doing the financing so that we could keep our payment low, and they worked with both of our credit scores to see which way would be the best to apply. As it turned out, we were able to buy a new Toyota Yaris, 0% interest, 70,000 mile bumper to bumper warranty, all oil changes and state inspections free for as long as we owned the car, and all scheduled maintainence covered for the first 25,000 miles! And they covered the first two payments, so that we don't have a payment due until March 1, 2011! We left having had the best experience either of us have ever had with a car dealership. I have recommended Prioriy Toyota and Mr.Stone to everyone I see, they have been great. More

My husband and I were so pleased with our salesman, Mr. Eley. With only 2 weeks on the job, he handled the sale with expertise. He explained all the options, obtained all the important and correct inform Eley. With only 2 weeks on the job, he handled the sale with expertise. He explained all the options, obtained all the important and correct information from us to make the process flow even smoother. More

I had a great experience with Sarah Street as well as Carmine, her Sales Manager. I found them to be professional, courteous and knowledgable. I shopped at another local dealer but definitely enjoyed m Carmine, her Sales Manager. I found them to be professional, courteous and knowledgable. I shopped at another local dealer but definitely enjoyed my experience at Priority more. I purchased a new truck and found the price to be competitive. I also purchased accessories and warranty products and found the prices to be more than fair based on my research. I am very comfortable recommending Sarah and Carmine and the whole Priority team. I will go back again. Bill Ventura Richmond, VA More

We recently had a problem with paint peeling from the grill of our new Toyota. We went to see Jeff Kubik in the body shop and he referred us to Joe Masi, the service manager. Joe was very helpful and too grill of our new Toyota. We went to see Jeff Kubik in the body shop and he referred us to Joe Masi, the service manager. Joe was very helpful and took care of the repair. Joe and Jeff both were a pleasure to deal with. They really make toyota customers feel special and are an excellent example of service after the sale! Tommy & Patricia Whitt, McKenney, Va More

Every one at Priority Toyota is really great to work with.This is my second truck i have gotten from them and will continue to do buisness in the future with Priority Toyota.The service department is th with.This is my second truck i have gotten from them and will continue to do buisness in the future with Priority Toyota.The service department is the best ive ever delt with so thats what makes it even better. More

My experience at Priority was very enjoyable. Richard Thompkins was very helpful. He listened to my needs and responded immediately. He is very knowledgeable of the vehicles and attentive to his custom Thompkins was very helpful. He listened to my needs and responded immediately. He is very knowledgeable of the vehicles and attentive to his customers. Everyone from beginning to end were focused on me and my needs and made buying a car a pleasant experience. In my 3 weeks of car searching, I have to say, Priority topped all dealers. I would definitely recommend them to my friends and family. More

Toyota's Promise which is printed on nice little cards at the front desk says they will do the extra step for customer service. They will do whatever it takes to ensure the customer's desire. This is all " the front desk says they will do the extra step for customer service. They will do whatever it takes to ensure the customer's desire. This is all "corporate speak" and double talk. Once you have purchased their product, you will hear nothing but we can't and we won't. Stay away from these people as customer service is a foreign term to them. More

Thanks to Mr. Tony Ross, I found my gr8 car!!! Although I purchused a Nissan frm Toyota it was perfect!...I recommend all 2 condone in their{Toyota} dealership. Their customer service quality is awesome they purchused a Nissan frm Toyota it was perfect!...I recommend all 2 condone in their{Toyota} dealership. Their customer service quality is awesome they will hlp you find "your" car w/gr8 pricing!...nd da warranty is excellent!! :)...thank you Priority! More

I have purchased two Avalon's from you and when I come in for service I am threatened with having my warranty voided. I have always had the required 5K services done, and my maintenance records will confirm for service I am threatened with having my warranty voided. I have always had the required 5K services done, and my maintenance records will confirm that. I also like to come in between 5K intervals to have the oil changes, at my expense, and this is where your "service" writers seem to have blinders on. Rather than looking at my records they admonish me that my warranty is in jeopardy because I am not having the required maintenance done, when if fact it has already been done on a prior visit, or will be on an upcoming visit! This morning I had a scheduled appointment for an oil change, I had my 45K service done in the recent past, and will have my 50K service done on time, I simply wanted an oil change in between, I have slightly over 47K miles on the vehicle right now. The person I spoke to, Bryan from the Bronx, would not listen and insisted on putting on my work order that I had refused the 50K service, which isn't even required yet. The service manager was not available to speak to me, so I left. If this were the first time this happened I would be less dis-appointed, but this has happened in the past and I do not feel I should be treated this way. I assumed that Priority appreciated my business, and even the extra business perhaps, but this does not appear to be the case. More