Loyalty Toyota Richmond
Chester, VA
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My experience with Toyota was outstanding. I was given every opportunity to browse the lot at my own pace, and when I had questions about different vehicles Kristen was quick to answer all my concerns and every opportunity to browse the lot at my own pace, and when I had questions about different vehicles Kristen was quick to answer all my concerns and gave me comparisons to other vans. I am extremely happy with my Sienna Van and with the Priorities for life program. I can’t say enough about how much help Kristen gave me and how professional she and the other staff members handled everything. Thank you! More
Wow, I have purchased 5 new vehicles in the past from other dealerships, but this is by far the best experience I have had. This is the second Toyota I have purchased. I love my scion TC and this is by f other dealerships, but this is by far the best experience I have had. This is the second Toyota I have purchased. I love my scion TC and this is by far the best experience I have had. My sales person Kristen went out of her way to make sure all my needs in this vehicle were met. I have never had a salsman go to such great lenghts to show me everything about all the featurs in my new car. Not every car purchase I have made I felt good about, but Kristen has changed all that. I will be sure to ask for her by name on any future purchases. More
I have been driving Toyotas for quite some time now. I purchased a new Prius in January from John Martin. He was a real joy to deal with and gave me a great deal. He made buying a car very pleasant expe purchased a new Prius in January from John Martin. He was a real joy to deal with and gave me a great deal. He made buying a car very pleasant experience. He has excellent people skills and does a great job demonstrating how to use the equipment on the car. He is very prompt about following up with you and is always willing to go the extra mile for you. I would definitely recommend him very highly if you are looking to purchase a Toyota!!! More
Great experience. Brian could not have been more helpful. I would buy another car from him anytime. His knowledge of the product and professionalism were outstanding. I could not have bben in better hands. I I would buy another car from him anytime. His knowledge of the product and professionalism were outstanding. I could not have bben in better hands. I was buying this car for my daughter and Brian made her feel very comfortable. More
I have purchased several Toyota's over the last ten years and my purchasing experiance with Priority Toyota was the best experiance I have ever had. Skip Davis, my salesperson, was polite, patient, efficient and my purchasing experiance with Priority Toyota was the best experiance I have ever had. Skip Davis, my salesperson, was polite, patient, efficient and knowledgeable. He went way beyond what is expected to make sure that I understood everything, as well as made sure that I got everthing I was looking for. He made the whole process a very easy one. I will definately tell all my friends and relatives to go see Skip Davis when they need a new car. More
I am a Toyota fan. I have driven two Highlanders but the new model had gotten too big for this Grandmother. I went to Priority after noticing their ads on TV. Their salesman, Skip Davis, greeted us with m new model had gotten too big for this Grandmother. I went to Priority after noticing their ads on TV. Their salesman, Skip Davis, greeted us with much enthusiasm. After explaining what we didn't want, he proceeded to explain to us what he thought would be a good fit. The RAV4 was our #1 choice. Skip explained that the RAV had gotten bigger from the first models but not too big. He was knowledgeable about all of the models he had to offer. He stressed that he wanted us to be satisfied as he liked to make customers for life. He even told us that he had recommended the RAV to his Mother and her happiness and satisfaction was very important to him. After driving the RAV, we agreed this was the car for us. He showed us why the purchase price was fair. The paperwork was handled efficiently and was the most pleasant car purchase we ever made. Skip Davis has made a customer for life. More
As a first time car buyer I did my research. After going to Haley Toyota and being ignored I gave Priority a call. Ward met me at the door with a friendly smile and greeting. He told me everything about t to Haley Toyota and being ignored I gave Priority a call. Ward met me at the door with a friendly smile and greeting. He told me everything about the Prius he could and we took a test drive. I wanted the car, but I wanted to bring in my Dad to ask Ward all the questions I didn't know the answer to....you know everything about the motor. So the next day I returned with Dad. My Dad was not very easy to get along with and was rather rude at times, but Ward took it like a champ and I walked out of the door with a new Prius. Even now I can still pick up the phone and give Ward a call if I have a question. I have even called him on a Sunday and he was able to help me set up a service appointment for Monday because I had an alarm going off. (it turned out that I just hadn't closed my door tight) I can't praise Ward enough! He was and still is wonderful! I look forward to being a client of his for a very long time! So if you are looking to buy a Toyota give Ward a call at Priority! More
John was a pleasant person to deal with. Was very clear about every detail and I would recommend him to anybody that is looking for a new car. He even keeps up with you after purchase and will help with sc about every detail and I would recommend him to anybody that is looking for a new car. He even keeps up with you after purchase and will help with scheduling your maintenance appointments that you need to go in for. You won't be disappointed. More
John is a longtime friend and alot of people hate to mix friends with business. But everything was handled in a professional and timely manner. We researched a long time on the Scion XB & John helped with a friends with business. But everything was handled in a professional and timely manner. We researched a long time on the Scion XB & John helped with any answers we could not figure out. Priorities for Life Rocks! The XB is a nice ride. The staff @ Priority are what customer service is all about. I would highly recommend them to anyone. More