Loyalty Toyota Richmond

This was my first experience with Toyota Service Department. I was greeted by Dana Reed who was very friendly and answered all my questions. Everyone was wearing masks which help me feel as eas Department. I was greeted by Dana Reed who was very friendly and answered all my questions. Everyone was wearing masks which help me feel as ease in this COVID-19 world we live in now. More

Eddie Dunn was excellent from the time I pulled my car in for service until the time I left out! I was in and out in less than an hour! for service until the time I left out! I was in and out in less than an hour! More

I have been going to Loyalty Toyota for 14 years and purchased 3 new vehicles. The reason for the purchases is the service department, in particular Mr. Stewart Winstead has been my service advisor the purchased 3 new vehicles. The reason for the purchases is the service department, in particular Mr. Stewart Winstead has been my service advisor the entire time. I completely trust his advice and recommendations I never question them he is why I take my wife's Mitsubishi to Loyalty' for service. Employees like Stewart Winstead are far and few, if he were ever to leave Loyalty they would loose my business because I would take it to wherever he went. Big fan of Toyota! More

Dana Reed was a breath of sunshine on a rainy day visit. She was on point regarding how long it would take. Great friendly service. She was on point regarding how long it would take. Great friendly service. More

Michael has always been a delight to work with when my car needs service. Very efficient & knowledgeable. All service was completed in a timely manner. car needs service. Very efficient & knowledgeable. All service was completed in a timely manner. More

Excellent experience with the purchase of our new 4 Runner, Mr. Samel Waller and team were very helpful in answering all our questions or concerns. We look forward to working with your group in the fu Runner, Mr. Samel Waller and team were very helpful in answering all our questions or concerns. We look forward to working with your group in the future. More

Service Great service provided by Mr. Wood and the Service team. I was well informed and the job was accomplished in a short period of time. Great service provided by Mr. Wood and the Service team. I was well informed and the job was accomplished in a short period of time. More

Brittany Tench was very accommodating and Real pleasure to work with. Very accommodating and very friendly from Brittany Tench!! Thank you so very much, Brittany Tench!! to work with. Very accommodating and very friendly from Brittany Tench!! Thank you so very much, Brittany Tench!! More

I arrived early. I believe it was Jessica August 8th. Greeted very friendly took vehicle right in. David said would try to get me out by 11:45am was done by I think 11:20AM. Thanks again!! Marie Seay Greeted very friendly took vehicle right in. David said would try to get me out by 11:45am was done by I think 11:20AM. Thanks again!! Marie Seay More

Wayne Epps is an amazing salesman. I appreciate the time he took to find the specific vehicle I requested for a price I am comfortable with. he took to find the specific vehicle I requested for a price I am comfortable with. More