Loyalty Toyota Richmond

I make an appointment and drop my car off sometime two hours ahead. I go back to pick it up and for the last 5 visits I am told that it will be a few minutes. Last time a few minutes turned into 2 hours hours ahead. I go back to pick it up and for the last 5 visits I am told that it will be a few minutes. Last time a few minutes turned into 2 hours and this time 1 1/2 hours? Why do I bother to make an appointment? Also when I went to have my car serviced at 20,000 I was told that I needed to buy new tires? I was just the unlucky one that got the tires that are programed to go bad in short distances most of the tires on their cars were this other brand. But I walked the lot and every car on the lot had the same tires. I put good tires on the car and drove for 80,000 miles on that set so can't be the way that I drive or maintain my tires. Is this a message on the quality of the car, cause that is what it said to me. Extended Warranty translates to absolute waste of money worthless as the paper it was written on. CD player doesn't like to load, and never has liked to load asked about it and was told they don't repair them they just replace them for $600 so for the entire time I have had this car I have had to smack the dashboard to get the thing to load about half of the time. Plastic latch broke on the door on the dash $100 and the comment these things break all the time I have such a sour taste in my mouth. Windows like to roll themselves down have asked them to be checked and was told that the sound that I was hearing was something in the door panel compartment. More

This is the third Tundra I have purchased from this dealer. Mr. Brandon McGaskill was a very courteous and diligent salesperson. He found what I wanted when it was not located on the Priority lot and dealer. Mr. Brandon McGaskill was a very courteous and diligent salesperson. He found what I wanted when it was not located on the Priority lot and I was in a new vehicle the following day. He is a young man and shows potential to become a great salesman. More

This is the second vehicle I have purchased from Carmine Ferrante and Priority. Carmine Ferrante is a down to earth person who listens to his customers. He does not try to rush a sale and pays attention t Ferrante and Priority. Carmine Ferrante is a down to earth person who listens to his customers. He does not try to rush a sale and pays attention to what his customers want in a vehicle. I would highly recommend Mr. Ferrante if you visit Priority. More

had excellent purchasing experience and had fun as well. More

It was my pleasure to work with John Jackson, Ryan Tarman and Jack Carpenter. I particularly like the fact that my sales consultant John Jackson didn't try to use high pressure sales tactics, he showed me al and Jack Carpenter. I particularly like the fact that my sales consultant John Jackson didn't try to use high pressure sales tactics, he showed me all the vehicles I requested to see and answered all my question. I did not buy a vehicle the first time we met. I check many other dealership. I liked the professional responses by Priority Toyota employees. More

On a whim my husband and I went to just go look at vehicles, not expecting we were actually going to make a deal that night. However when Tony Ross approached us and showed us around, we found ourselv vehicles, not expecting we were actually going to make a deal that night. However when Tony Ross approached us and showed us around, we found ourselves in the right vehicle at the right price. It was late at night, but Tony never skipped a beat. He was great even late! He stayed until the lights were out and everyone had gone home, making sure everything was done for us and all of our questions were answered. He was so helpful, my husband dubbed him "Magic Man". We hope to be seeing Tony again soon! More

I visited Priority Toyota a few weeks ago to check out a used Toyota RAV4, did not purchase at that time. The Sales Consultant was so people friendly, knowledgeable with no pressure to buy, I returned a cou used Toyota RAV4, did not purchase at that time. The Sales Consultant was so people friendly, knowledgeable with no pressure to buy, I returned a couple of days ago and purchased the vehicle!!! More

I was very pleased with my experience buying a new vehicle at Priority Toyota. I highly recommend Priority Toyota in which I brought a Corolla. Tony Ross, the sales consultant, did an excellent job of vehicle at Priority Toyota. I highly recommend Priority Toyota in which I brought a Corolla. Tony Ross, the sales consultant, did an excellent job of demonstrating the Corolla's features and walking me through the buying process. Robert Cooley, the Sales Manager was very friendly and personable. They did a spectacular job from the time I walked in the door until I left with my new Corolla. Highly recommended and they provided excellent customer service. I will definitely be a returning customer. Thanks Priority! More

I was very pleased with my experience buying a new vehicle at Priority Toyota. Priority was highly recommended by my daughter who purchased her Scion there two years ago. Larry Bland did an excellent vehicle at Priority Toyota. Priority was highly recommended by my daughter who purchased her Scion there two years ago. Larry Bland did an excellent job of demonstrating the RAV4's features and walking me through the buying process. Ed Salazar was outstanding and went above and beyond my expectations answering all my questions and getting me the best deal possible. Robert Cooley, the Sales Manager was very friendly, personable and went out of his way to make the buying process a pleasurable one. Jack Carpenter in finance was also friendly and helpful. They did a spectacular job from the time I walked in the door until I left with my new Rav4. They also stayed well after closing time to finalize the deal and I never felt rushed or pressured. I bought my first car 33 yrs ago and can honestly say it was the first time I actually enjoyed buying a new vehicle. Highly recommended. Excellent customer service. I will definitely be a returning customer. Thanks Priority! More

My experience with priority and Mr. Jackson were great. They went above and beyond my expectations. They worked to give me the best price on my vehicle and even drove from VA to PA to get the car for me. T They went above and beyond my expectations. They worked to give me the best price on my vehicle and even drove from VA to PA to get the car for me. This is the second new vehicle I have purchased from them and I will continue to do my business with Priority. More