Loyalty Toyota Richmond

BUYER BEWARE!! On July 20, 2018 my mother drove 3 hours to your dealership from her home in NC to purchase a 2017 Ford Escape. I had initially found the vehicle onli On July 20, 2018 my mother drove 3 hours to your dealership from her home in NC to purchase a 2017 Ford Escape. I had initially found the vehicle online for her and spoke with your internet representative, Treasure Godwin, about the vehicle. On the day my mother came to purchase the car Antonio Owens did her paperwork. The day after the purchase we called mom's insurance company (Farm Bureau) to verify that they had all the correct information. They had no record of the vehicle nor any record of a phone call from your dealership. My mother had driven the car all the way home without insurance. She paid $18,000 cash and financed the remainder through Toyota financing. I plan to contact them as I believe they will find it interesting that you put a tag on a car that they partially financed and sent her home WITHOUT INSURANCE. Last week we began to wonder why she had not received her tag. I called Treasure and she transferred me to Antonio, who told me he would "check on it and call me back". Whenever I hadn't received a return call 3-4 hours later I called Antonio back and left a voicemail. 2 hours later I called and left another voicemail. The next day I called again. Realizing I was not going to get a return call I called and spoke with Treasure Godwin again, who said she would "personally check on it". She called me back 5 mins later and told me the tag was at the dealership and that they were going to overnight it to my mom. My mom still does not have her tag. Today i called once again and left voicemail messages. Then went to the dealership's online chat to try to find someone to help me. At this point I am not sure what to do. This is by far the WORST experience I have ever had with a dealership. I want to do whatever I can to get the word out to warn others to avoid this dealership whenever looking to purchase a car. More

They had patience with boyfriend with Aspergers Syndrome My boyfriend has Aspergers Syndrome (think Sheldon from Big Bang Theory) and doesn't "get" social norms but is extremely detailed in everything. He gr My boyfriend has Aspergers Syndrome (think Sheldon from Big Bang Theory) and doesn't "get" social norms but is extremely detailed in everything. He grinds every detail to a fine powder before going to next detail. This causes his anxiety level to go sky high. For weeks before buying his new truck he fussed about it. So he goes to see Thurman his salesman, and spends hours negotiating a price and was given a "shopping estimate" of $34,000 (new 2018 Toyota Tacoma) for him to take to dealers and shop. The idea is that no one will beat that price and Priorty will get the sale, but it wasn't a real estimate. One thing about Aspergers is that they take everything literally. In my boyfriend's mind, it didn't make sense to have a written estimate for a price if it wasn't real. So he argued another hour about that and he eventually understood and a sale price of $35,000 was agreed to. A couple more hours of financial stuff and he was ready to sign. Because of his detail oriented nature, he read every paper put in front of him. The lady had to get up and walk around every time she laid a paper in front of him to sign. Also, he asked for an amended interest rate and received it. But, even though they were now closed and everyone was tired, they were unbelievably patient with my boyfriend. He had never bought a new vehicle before so he didnt know how it worked, and again, his Aspergers mind could not comprehend that he should take the truck home at signing. They gave him the key and he was dumbfounded, saying he had to get his money transferred, etc before taking truck. So he left it there. Then 3 days later after getting all details straight (transferring money, insurance and getti,g organised) he went to get truck. He said on his way down there he was so afraid. His anxiety was through the roof. But he said it went off without a hitch. Smooth sailing. He is now enjoying his nice new truck. I thank everyone at Priorty for putting him at ease. More

"WORRY-FREE" SERVICE! "OH WHAT A FEELING"!!! Thanks for the great service from Priority Toyota of Richmond! This was another AMAZING experience that was all put in place by "OH WHAT A FEELING"!!! Thanks for the great service from Priority Toyota of Richmond! This was another AMAZING experience that was all put in place by my service tech, Mr. Michael Stith. If it wasn't for his knowledge and experience, I don't know where I would get my car serviced! Thanks Mr. Stith for your continuous great service and patience. You are a FIVE STAR!!! I'll see you again for my next scheduled maintenance service. ps...Thanks for the HOT COFFEE AND FRESH DOUGHNUTS. THE WOODS FAMILY More

Outstanding Sales Support Angela Shaw provided great sales service! She was well informed, efficient and professional. She provided all the information we needed quickly and Angela Shaw provided great sales service! She was well informed, efficient and professional. She provided all the information we needed quickly and competently. She guided us through the process and kept us informed at each step. She was particularly helpful when it came to explaining the vehicle's technological features. She patiently enabled the Entune system and paired our smart phones with the vehicle. She also worked with us to obtain a fair price on the new vehicle and on our trade-in. I also want to express appreciation to Priority Toyota for hiring veterans. More

AMAZING I am a first time car buyer, my parents bought my first car (from this dealership) and it was time for my to buy one on my own. I went in looking to r I am a first time car buyer, my parents bought my first car (from this dealership) and it was time for my to buy one on my own. I went in looking to run number and find a ball park on what I should save for a down payment. Angela Shaw was my sales person and was SO sweet and professional! Her and the general manager, Juan Roman, helped me work out a deal on a BRAND NEW 2017 corolla. They both listened to my budget and helped me find a car that was perfect for me! Nabiel in finance was a pleasure to work with as well. I had an amazing time chatting with the 3 of them as well as sealing a sweet deal. I HIGHLY recommend stopping by to see Angela, Juan, and Nabiel. More

Good professional staff Angela Shaw was our sales consultant. She is professional, patient, knowledgeable, & personable. She did everything she could to make my husband and I Angela Shaw was our sales consultant. She is professional, patient, knowledgeable, & personable. She did everything she could to make my husband and I comfortable during our long wait in the show room (circumstances beyond her control). Despite the wait, the entire staff was very friendly. They had the vehicle I wanted, the price I wanted, and the best part they offered an interest rate I couldn't refuse. More

Courtesy Service Dealing with the purchase of my Toyota Camry XLE service was very good with Angela. She was thoughtful and professional. She was very knowledgeable of Dealing with the purchase of my Toyota Camry XLE service was very good with Angela. She was thoughtful and professional. She was very knowledgeable of the vehicle. More

Salesperson's knowledge far beyond her experience I arrived at the dealership just intending to scope out a car (RAV 4) that I had spotted through the AARP Auto Buying Program. We took a test drive, I arrived at the dealership just intending to scope out a car (RAV 4) that I had spotted through the AARP Auto Buying Program. We took a test drive, and then my salesperson, Angela, proceeded to show me many features that I already knew about from the rigorous product research that I had already done. She then brought to my attention some that I hadn't known about for that vehicle, including some safety features that I actually teach about in a lesson about crash testing cars. She was pointing out things I had just finished covering in a Powerpoint presentation at a nearby middle school. Her knowledge was spot-on, especially considering she has only been with this dealer a short time. I was very impressed, especially since she never once tried to BS me like some other salespeople I had dealt with at another dealership. I ended up driving the car back to my house and picked up my surprised wife, who accompanied me back to Priority. After some more discussion, we made the purchase at a great price, and drove home in our new RAV 4! More

Outstanding There service was phenomenal. I was able to get detailed answers to all my questions. They were patient and heard everything that I was looking for in There service was phenomenal. I was able to get detailed answers to all my questions. They were patient and heard everything that I was looking for in a vehicle and in service. The agent that worked with me surpassed my expectations. More

Like dealing with a friend (Angela my salesperson) It was like dealing with a very good friend. Husband really liked having a conversation with Angela because they are both have military (Army) backgro It was like dealing with a very good friend. Husband really liked having a conversation with Angela because they are both have military (Army) background. More