Loyalty Toyota Richmond

Ms. Kirby was very helpful during my auto purchase. All my questions and concerns were addressed and it was a pleasure working with Ms. Kirby. Also, Priority Toyota ensured that all my questions were answe my questions and concerns were addressed and it was a pleasure working with Ms. Kirby. Also, Priority Toyota ensured that all my questions were answered and I was very pleased when they agreed to replace my windshield after I discovered several specks/small cracks on it. More

We have excellent credit, attempted to purchase 4 vehicles at 4 different times. Always ended up a few miles up the road at HALEY. Haley always was able to provide us with a deal, where as PRIORITY d vehicles at 4 different times. Always ended up a few miles up the road at HALEY. Haley always was able to provide us with a deal, where as PRIORITY did not even made the attempts to win or keep prospective customers. So far PRIORITY has lost out on 4 brand new vehicle sales. Poor management sales practices, just out for a quick buck. More

Sabrina and the entire sales staff at Priority did everything they possibly could to make the deal on my new Tundra as smooth as possible. I got a great price for my trade in and also a great deal on everything they possibly could to make the deal on my new Tundra as smooth as possible. I got a great price for my trade in and also a great deal on the new truck. The financial service manager also was very helpfull and made the loan and extended warranty paperwork seemless. The entire process went so well that we bought my wife a 2010 Camry le today. The salesman on that deal was Brian Mcfadden and he and the entire staff also did a great job with that deal. I will be a Priority customer for life. Thank You again for the wonderfull service More

My new 2011 Toyota Sienna CE is the second Toyota I've bought from Priority Toyota of Richmond, and Paul Berry has been a fantastic help both times. My trade-in (2007 Tacoma Double Cab Prerunner I bought bought from Priority Toyota of Richmond, and Paul Berry has been a fantastic help both times. My trade-in (2007 Tacoma Double Cab Prerunner I bought as a Certified Pre-Owned through Paul last year) was valued very fairly and even a bit above my expectations. The financing process was smooth and transparent, and I felt like Paul worked to get me the best deal possible each time, not just to sell a car that day. He continually followed up to check on our satisfaction, even several months after the first sale. I have several family members in the auto retail industry, and I know from experience Priority Toyota of Richmond is lucky to have a sales consultant like him. I'm also extremely happy with my new Sienna. My wife and I have owned several Toyotas in the past and wanted to stick with the brand when we decided to purchase a minivan. We were even more apt to buy Toyota again after seeing what we feel is an unjustly targeted media campaign surrounding the recent recalls. We still believe Toyota is committed to quality, and will make the adjustments necessary to restore its reputation. Of course, I was also pleased to see the current generation of the Sienna minivan scores highly in consumer quality ratings and it really only has one close competitor. While my military service may move me out of Virginia in the next few years, my experience with Priority Toyota of Richmond definitely reinforced our commitment to Toyota as owners. More

I purhased my vehicle from Colby and he took real good care of me. I dont like buying cars because of the wheeling and dealing. I must say I had fun and if i go thru this process again it will be with h care of me. I dont like buying cars because of the wheeling and dealing. I must say I had fun and if i go thru this process again it will be with him. I called Colby later because I had some questions about where I send my money for the bill which he answered, then I got the news that he no longer works their. I feel like a part of my best experience of car buying has left. my husband and I have come to the conclusion where Colby goes, we go. Thank you so much Colby and you will see me again. Priority Toyota let a good salesman get a way, but we know where you are so we are ok. Overall I still had a great experience at Priority, but strongly because of my salesman. More

Rick was very knowledgeable about all aspects of the car industry.He took time with me and he listened to me.He would stay in touch with me until he found the right one for me. Never did he ever make me f industry.He took time with me and he listened to me.He would stay in touch with me until he found the right one for me. Never did he ever make me feel pressured in any way.I like that in a salesman. More

From the time we entered the center until the time we left we felt welcome and unpressured. Everyone was very helpful and friendly. I would recommend them to my friends and family. If I am in the market left we felt welcome and unpressured. Everyone was very helpful and friendly. I would recommend them to my friends and family. If I am in the market for another car I would return. They gave a fair price for our trade-in, and were very willing to negotiate on the price of the car to make it easy to drive away in our new car. More

Sabrina Gu is such a professional, experienced dealer to help me out finding a Toyota SUV. She was extremely helpful in getting the Brand new Rav 4 which I wanted at a great price. When I picked it up, the help me out finding a Toyota SUV. She was extremely helpful in getting the Brand new Rav 4 which I wanted at a great price. When I picked it up, the car was fully ready and the transaction was quickly processed. Miss Gu spend a lot of time with me to explain the details and functions of this new suv and help me to going over the features of the car. It was such a pleasure to work a dealer whom is so nice and patient. If I wanna another car, I would definitely need Sabrina's help again! More

Pleased with everyone, all were friendly, knowledgeable and very helpful, especially Carmine Ferrante. We love our new Venza and look forward to many happy and long drives. We are very thankful for Priori and very helpful, especially Carmine Ferrante. We love our new Venza and look forward to many happy and long drives. We are very thankful for Priorities for Life, knowing our car will be well taken care of when we bring it in for service. More