Loyalty Toyota Richmond

From first entering the dealership to driving away with our Prius we received exceptional service. Colby was particularly helpful making himself readily available to help us through the process. Also, I our Prius we received exceptional service. Colby was particularly helpful making himself readily available to help us through the process. Also, I am particularly impressed with the free regular service guarantee and the opportunity to receive a free manicure! More

Our experience was great from the first contact via the internet to a quick response from Colby Hall with a phone call to our arrival at the dealership and our purchase of our used minivan. It was a no pr internet to a quick response from Colby Hall with a phone call to our arrival at the dealership and our purchase of our used minivan. It was a no pressure, tour of the minivans that might interest us. Colby heard our request and went a step further to show us something we were not even considering, all the while respectfully giving us our space to decide if the vehicle might meet our needs. Sheldon Pleasant was great also!!! Colby and Sheldon definitely make a great team. Thanks so much for such a pleasant experience. We were referred to you and we will do the same! It was worth the hour and a half drive to Priority Toyota in Chester VA from Newport News, VA! We need a priority on the VA Peninsula!! More

After driving mini vans for 15 years, deciding on the next style of car to purchase was difficult. Months of every kind of research was helpful. I visited 3 dealerships over a 2 week period and was no next style of car to purchase was difficult. Months of every kind of research was helpful. I visited 3 dealerships over a 2 week period and was not pressured at any one. The Camry, the employees, and the Priority for Life program were reasons for returning to Priority Toyota Richmond. I feel comfortable having made this car purchase and comfortable riding in a Camry--a new sedan experience for me. Thank you for your respectful attitude and patience--and making the numbers work for me. More

Would I recommmend Priority Toyota? Yes, for the Priorities for Life that come with used vehicles, and for Jeannine McDevitt's impassioned pleas when settling on the final price. No, for the bit of Priorities for Life that come with used vehicles, and for Jeannine McDevitt's impassioned pleas when settling on the final price. No, for the bit of disrespect expressed towards other vehicle makes and the length of time involved in the dickering process. As I wrote the Gen'l Mgr, Priority would not be the first dealership I'd recommend to friends. Jeannine, you were wonderfully entertaining, and I know where you'd "seen" me. My twin brother had purchased a RAV4 last year(?) from Priority. Excellent memory! Daniel Dykes, thank you for your patience and help in answering questions concerning the warranty requirements and line items on the sales sheet! Tony, I really did enjoy meeting you. Maybe next time we can cut to the chase, eh? I'll be better prepared next time, but it might be another six years! More

Todd and Steve were wonderful and let us tell them what we wanted. Once we conveyed to them what we wanted, Todd and Steve gave every effort to make it happen. We were very satisfied with the customer serv we wanted. Once we conveyed to them what we wanted, Todd and Steve gave every effort to make it happen. We were very satisfied with the customer service, the dealership and the car, a Toyota Venza. Todd Barnes made sure we were getting the attention and service we needed and followed up with a phone call Monday morning (we bought the car on Saturday) to see how things were going and if we were still in love with the car. We would recommend working with Todd Barnes and Steve Cochran. In addition, the Finance Manager, Kenney Williams was very helpful, informative and most importantly not pushy. We would recommend Priority Toyota to our friends and others. More

Todd was very friendly and very professional in his approach to sales. He is knowledgeable and was willing to go the extra mile to get things accomplish. He was honest and candid in answering the que approach to sales. He is knowledgeable and was willing to go the extra mile to get things accomplish. He was honest and candid in answering the questions that I asked. He gave his cell phone number just in case I had additinal questions even after the sale. More

My wife and I where pleased with our overall experience at Priority Toyota. We were pressed for time, Antonio and Lucas were easy to talk to and got us the price we were looking for. I would recommend ther at Priority Toyota. We were pressed for time, Antonio and Lucas were easy to talk to and got us the price we were looking for. I would recommend there services to anyone and will visit them again when I am ready to purchase my next Toyota! Thanks for a Great Experience Priority!! Ron & Nancy Banta More

Annette is awesome! I contacted her on a specific car and she had it ready and waiting for me. She answered all my questions quickly and made the car buying process less stressful. Jeanine gave me a great p she had it ready and waiting for me. She answered all my questions quickly and made the car buying process less stressful. Jeanine gave me a great price, pulled a carfax, and made sure the car was beautiful for me. Thanks so much! More

We came in on a Saturday to look for a new Tundra. They didn't have the one we wanted on the lot. We asked if they could find one for us. They wanted us to sign a blank sheet of paper saying we would buy t didn't have the one we wanted on the lot. We asked if they could find one for us. They wanted us to sign a blank sheet of paper saying we would buy the truck if "terms were agreeable". Well, there were no terms on the paper, so we weren't going to sign something for them to look at the stock. We spent 4 hours discussing what we wanted only to leave, because they wouldn't give us the information without signing the paper. We came back for an appointment on Wednesday. We spent 3 hours debating on the price of the vehicle. We finally got something that was agreeable at 9:00 at night (closing time). We decided to think about it, since they were closing and call them back the next day when our sales rep got in at 12 with a decision. When we called, we asked if the price was still the same ($31,538), he said yes. We got there at 5:30 only to find out that the price was $600 more than it was the night before. Not only that, they added $600 to the sticker price without even adding anything extra (ie $600 worth of product; bedliner, mats, etc). They decided to take off "$100 for agruements sake". We didn't agree, so the Louis Lucas came over and said that he would cut it in half as long as we filled out the survey saying that the service was great. He said they worked hard to get the presidential award and he wasn't going to sell the car to an unhappy customer. He didn't say that he would try to make us happy only that he wouldn't sell us the car. We went ahead and agreed to the $300 over sticker price, because we were tired of argueing. After that complete frustration, we went to financing department. We asked how much we would be paying without adding anything extra, and we told "well he has you at $572". We would have liked to have some say in terms and conditions instead of what the sales manager put us in as paying. We assumed the financing was at 5 years, but it was at 6.5 years. We wanted to make sure we weren't paying too much over the term of the loan, so we asked if it was better to have 2.9% APR or $2000 cash back. He told us that it would be better to get the $2000 cash back instead of 2.9% financing. After coming home and researching, we found out the 2.9% saves us $3000+ over the life of the loan. He also wouldn't tellus how much the price of added benefits were only what they added to the monthly price. We wanted to know it was going to cost $2000 not $20 a month. In the very beginning we wanted to add a bedliner, tow mirrors and floor mats to the truck. We told the sales rep, sales manager, and financing person. Steve Cochran wouldn't add those items to the deal, however he did tell us that we could get what we wanted at cost and it would be about $500 for everything ($350 for spray in bedliner, $112 for floor mats, and $150 for tow mirrors). When we finally got up with the delivery coordinator, Shauneen, we found out that we couldn't add the cost to the financing, but we could "just put it on a credit card." She explained that the bedliner would cost $695, and the sales team "couldn't be held liable" for giving us the wrong price because "they didn't know". Our initial thought wasm, if they didn't know then why on earth would they give us the price in the first place??? So, we called the store that Shauneen told us Priority uses, we found out the price would be $425. So apparently, Steve was dead on when he told us the wholesale cost of the bedliner. We also found out that we order the floor mats through the service department. It would have been nice to know that so that we could have gotten them initially instead of waiting two days. In summary, Priority Toyota's sales team will tell you whatever you want to hear to get the sale and will NOT hold up their end of the bargain. Go to Haley or McGeorge Toyota. I think Priotity's main concern is getting good grades on their surveys not actually making the customer happy. More

Stephanie King is the only person in the state that I trust to service my car. She is friendly, reliable, dependable, and trustworthy. I know that I can always depend on Stephanie to tell me the truth trust to service my car. She is friendly, reliable, dependable, and trustworthy. I know that I can always depend on Stephanie to tell me the truth about the problem with my car. She goes out of her way to make sure that her customers are taken care of and feel comfortable once the work is completed. I will continue to send my friends and family members to have their car serviced with Priority Toyota as long as Stephanie remains an employee with this company. Stephanie should train other service personnel on how to deal with the public. I can not begin to say enough good things about Stephanie King. Toyota should do whatever it takes to retain her as an employee. When the time comes for me to purchase another car, she is the ONLY person that I will deal with even though she is in service. I also had a wonderful experience with Jack Russell in the body shop. Jack made sure that I was comfortable in a very stressful time. I will continue to go to Priority Toyota as long as employees such as these two continue to remain employees. More