Loyalty Toyota Richmond

Bailey Romain was the representative for my visit to Chester’s Loyalty Toyota. He was personable, knowledgeable of the work to be accomplished and shared his knowledge as he responded to my questions. I Chester’s Loyalty Toyota. He was personable, knowledgeable of the work to be accomplished and shared his knowledge as he responded to my questions. I’m pleased with the work and the video explaining the multi purpose check of the tires, brakes and under the hood. I was given the opportunity to accept or decline the multiple issues found. Thank you to those that worked on my vehicle and to Bailey Romain for his appreciated assistance. More

Nice video showing the work being done and evaluated on my vehicle for a normal checkup visit my vehicle for a normal checkup visit More

On my recent visit to the service dept, Bailey Romain answered/addressed all my concerns. But the topper was, he made the visit fun and he walked me to my car! answered/addressed all my concerns. But the topper was, he made the visit fun and he walked me to my car! More

I would thank Loyalty Toyota and Stewart Winstead for their customer service. Have a very good day! their customer service. Have a very good day! More

My Service Advisor (Steward Winstead) always give me advice and suggestions concerning my vechicles . I value and trust his suggestions. advice and suggestions concerning my vechicles . I value and trust his suggestions. More

Brian Johnson and team do a great job keeping my older Toyota on the road. They let me know what needs attention now and what can wait. They always keep me appraised of the status of repairs and when my Toyota on the road. They let me know what needs attention now and what can wait. They always keep me appraised of the status of repairs and when my vehicle is ready. Always great service! More

I am very thankful for the handling of my problem by the service manager, Stewart Winstead, I hope I spelled his name correctly. service manager, Stewart Winstead, I hope I spelled his name correctly. More

Very helpful and professional. Took care of me , i am very satisfied with the sevice. Took care of me , i am very satisfied with the sevice. More

Brian Johnson in the service department was very professional and welcoming. He explained about how long it would take and that he would notify me when the vehicle was ready. professional and welcoming. He explained about how long it would take and that he would notify me when the vehicle was ready. More

I really appreciate Loyalty Toyota. I do have one complaint though: nothing is ever done quickly. The purchase of our automobile took over 5 hours after we selected the vehicle. And whe I do have one complaint though: nothing is ever done quickly. The purchase of our automobile took over 5 hours after we selected the vehicle. And when i took it in for service, having made an appointment, waiting for only an oil change and check out, it took nearly two hours. More