Loyalty Toyota Richmond

Steve Crutcher really worked hard to meet my desired purchase and trade-in criteria. Working with his sales manager, they put in an order to change the color of a vehicle they had in the order queue and purchase and trade-in criteria. Working with his sales manager, they put in an order to change the color of a vehicle they had in the order queue and met my asking price for the trade-in. I couldn't have asked for a more pleasant car-buying experience. More

Customer Service is always awesome! Welcoming, Communication and updates with a sense of urgency! I am definitely returning for service. Welcoming, Communication and updates with a sense of urgency! I am definitely returning for service. More

Bailey Romain helped me with my most recent Rav4 service. It was a very expense visit but he did his best to make me understand everything that needed to be done. Bailey was friendly and treated me like he It was a very expense visit but he did his best to make me understand everything that needed to be done. Bailey was friendly and treated me like he cared about me as if I was his friend. Thank you Bailey for the outstanding way you kept me informed and for caring about me. More

Brian Johnson is a pleasure to work with. He is very courteous and respectful. Explained what was going on with my vehicle and what important issues should be dealt with. He is very courteous and respectful. Explained what was going on with my vehicle and what important issues should be dealt with. More

David Busby is a pleasure to work with. He is friendly and professional. He kept me informed every step of the way and put no pressure on me at all. He is a major reason why I will keep usi He is friendly and professional. He kept me informed every step of the way and put no pressure on me at all. He is a major reason why I will keep using Loyalty Toyota. More

Teng Lim helped me find the right car for my lifestyle. I highly recommend it! I highly recommend it! More

David Busby is always great to work with and keeps me updated on what is being done as far as the repairs on my 4Runner. Love working with him. updated on what is being done as far as the repairs on my 4Runner. Love working with him. More

Brittany Tench is my go to person for my service advisor! She is thorough in the information she provides. I look forward to seeing her when I come for me vehicle service appointments. She is thorough in the information she provides. I look forward to seeing her when I come for me vehicle service appointments. More

Guy Gordon was awesome. I would recommend my friends and family to see him. Super friendly. Very thorough explaining everything to me. Funny too. Enjoyed meeting him. I I would recommend my friends and family to see him. Super friendly. Very thorough explaining everything to me. Funny too. Enjoyed meeting him. I know I can reach out to him anytime. He is definitely a people person. Very knowledgeable. Many thanks to him helping get the vehicle I love. More

Stewart Winstead did an excellent job explaining what needed to be done on my truck. He also recommended holding off some services until I got new tires. needed to be done on my truck. He also recommended holding off some services until I got new tires. More