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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,344 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,344 reviews

March 24, 2024

Stewart Winstead did an excellent job explaining what needed to be done on my truck. He also recommended holding off some services until I got new tires. More

by Robb23831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
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Mar 25, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review and recommendation! We are honored by your business, and so glad that Stewart could provide you with the quality care that you so much deserve. We wish you safe travels until we meet again!

March 22, 2024

Brittany Tench is our service advisor, and she always goes above and beyond our expectations when it comes to servicing our vehicles. She is always polite and courteous. She is definitely an asset to Loy More

by sgtjbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
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Mar 25, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave this amazing review! It's wonderful to know that Brittany provided you with the A+ service that you so much deserve. Please do not hesitate to let us know if there is ever anything more the team may help you with!

March 18, 2024

Great service. Cleaning my car not as much. Brian Johnson is always polite and keeps me up on my car. More

by peaches.23224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Mar 18, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! We are so glad that Brian made your experience with us an all-around success. We hope to see you again the next time your vehicle is ready for service.

March 16, 2024

Stewart Winstead is a service representive at Loyalty Toyota Richmond. Stewart Winstead and team are always helpful, polite, and spot-on providing service. The're great! More

by 20 Plus Toyota Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead and team.
Report | Print
Mar 18, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to share your comments with us. We're thrilled to hear that Stewart was there to help on answering all your questions. Please let us know if you have any other questions.

March 16, 2024

Stewart winstead always makes sure service is great and everyone else is very nice also More

by narnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart winstead,buck
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Mar 18, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Stewart this 5-star review! We are delighted that he took great care of you and your automotive needs during your recent visit! It is our pleasure to serve you. Please drive safely!

March 16, 2024

It was Chris B. He was very helpful and has a.nice personality. He took extra time to sinc our phone with the screen. Kudos!! More

by judykendall126
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris B. Loyalty in Chester, VA.
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Mar 18, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Chris this excellent review! He will be honored to know that you deeply valued his assistance. We hope to see you again the next time your vehicle is ready for service!

March 15, 2024

The Sales Consultant, Mina Abdallah was very professional and friendly making the entire experience worthwhile More

by Neo.matrix.nm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mina Abdallah; Tina Lewis
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Mar 15, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Providing thorough and efficient service is so important to us, and we are glad that Mina's efforts could consistently meet your satisfaction. Safe travels!

March 14, 2024

I’ve been dealing wit Stewart Winstead and the rest of the team for years! They are great! More

by sammillerdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead Brittany Tench
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Mar 14, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving Stewart this positive review! It's wonderful to know that he took great care of you and your automotive needs. Please do not hesitate to let us know how we may be of further assistance to you!

March 13, 2024

Thank you to Stewart Winstead, who is an asset to this dealership. He is always such a kind helpful informative service person, which is much appreciated. Also appreciated are the free lifetime oil ch More

by Rav4 customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Mar 14, 2024 -

Loyalty Toyota Richmond responded

We are so glad to hear from you! Stewart will be honored to hear your kind words, and to know he provided you with the quality service that you deserve. We look forward to continue serving all of your automotive needs in the future!

March 12, 2024

Bailey Romain addressed my one year inspection with sincere outstanding customer service. I was kept informed of the process and Service on my 2023 RAV4 was completed within the projected time frame. More

by deblinjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Mar 13, 2024 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with Baily. We are proud to be apart of always making your visits a great experience. Your safety and satisfaction are our utmost priorities. We look forward to serving your automotive needs for years to come!

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