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Loyalty Toyota Richmond

Chester, VA

4.9
1,378 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,378 reviews

August 01, 2025

Stewart Winstead was my advisor and made with the my visit very pleasureable at the dealership with his efficient way he handeled my issues on the Highlander. He and the techs got me in and out in time More

by tnnorby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GUY GORDON
Aug 08, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review! We are so glad that Stewart took great care of you and your Highlander. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 30, 2025

Easy to schedule the required service. Got there and Mark Cartwright was the guy who handled the paperwork, explained the jobs that would be done. He kept us updated on the work and call More

by rogue435ix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cartwright
Aug 08, 2025 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this positive review! We are so glad that Mark took exceptional care of you and kept you well informed throughout the process. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again!

July 29, 2025

State safety inspection of my 2014 RAV4 was done while I waited. David Busby was the check-in consultant whom I have delt with in the past. He is willing to accept that my ideas about the amount and timing More

by jkiernan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Aug 08, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. Your safety and satisfaction are our utmost priorities, and we are glad that David provided you with thorough and efficient service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

July 29, 2025

Loyalty Toyota service department always delivers professional service, Keyone Louis was a pleasure to work with on my Camry 135,000 mile service and kept me updated throughout the whole process from More

by 0484020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyone Louis
Aug 08, 2025 -

Loyalty Toyota Richmond responded

Thank you for your excellent review! Providing top-notch service is so important to us, and we are glad that Keyone's and the team's efforts consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

July 25, 2025

Inspection and maintenance of my 2017 Camry was done while I waited. The check-in consultant, Brittany Tench, was friendly and personable. Enjoyed working with her as she made recommendations for the Ca More

by ronaldewinters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Aug 08, 2025 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are so glad that Brittany took great care of you and ensured your experience with us was as pleasant as possible. it is our pleasure to serve you and your Camry's needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

July 24, 2025

I purchase my vehicle from Loyalty Toyota Richmond in 2023 and it serviced on yesterday, Wednesday, July 23, 2025. Entering the service area is always superb! The staff are always friendly and cordial. More

by mzjcu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Johnson
Aug 08, 2025 -

Loyalty Toyota Richmond responded

We appreciate your positive review! We are so glad that James took exceptional care of you and we look forward to continue providing you with the same 5-star service in your visits to come. Safe travels!

July 17, 2025

Great Job Promt Service! Friendly Staff Knowledgeable Advisors and a great environment!! Brittany was awesome as usual! More

by Lottotrucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Aug 08, 2025 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are so glad that Brittany consistently takes great care of you and that she made this visit no different. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

July 13, 2025

The tech David Busby was wonderful and knowledgeable the service was completed on a timely fashion and David kept me informed of the service and of my next service More

by Hermancand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Jul 16, 2025 -

Loyalty Toyota Richmond responded

Herman, Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised with David! We look forward to seeing you again when your car is ready for its next service.

July 11, 2025

Always easy to work with because of people like David Busby. He always makes things simple, easy and understandable and he's my go to person for anything with my Highlander! More

by Andy R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Jul 16, 2025 -

Loyalty Toyota Richmond responded

Andy, We are thrilled to hear that we made the purchase of your new Highlander easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. David is certainly a favorite around here, so it is no surprise that you had a great experience working with him.

July 05, 2025

Jordan Johnson went above and beyond to take care of my needs. He was attentive and professional throughout our interaction, explaining everything related to my service appointment. More

by Jamal.henderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Johnson
Jul 10, 2025 -

Loyalty Toyota Richmond responded

Jamal, thank you for leaving Jordan this kind review! We are happy to hear that he provided you with the A+ service that you so much deserve. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!