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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,338 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,338 reviews

January 02, 2023

Stewart Winstead is who we always ask for to help us. He is very professional and lets us know when something different has to be done. He always calls before anything is done to our 4 runner. Stewart More

by hdmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
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Jan 04, 2023 -

Loyalty Toyota Richmond responded

Thank you for leaving Stewart this positive review and recommendation! We are delighted that he consistently provides you with the quality care that you so much deserve. it is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

January 01, 2023

Everyone was so helpfup and easy process. Mr. Stith was so helpful and let me know where my car was during the whole process. More

by Scoot33397
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ciara Futrell
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Jan 04, 2023 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Michael took great care of you throughout your visit. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

January 01, 2023

Brittany tench was very friendly and informative about work being performed, also called when work was finished More

by Daisy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany tench
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Jan 04, 2023 -

Loyalty Toyota Richmond responded

Daisy, Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that Brittany provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

December 30, 2022

Always pleased with service and employees especially Stewart winstead and others all done in timely manner More

by narnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart winstead
Report | Print
Jan 04, 2023 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Providing top-notch service is so important to us, and we are glad that Stewart's and the teams' efforts could consistently meet your satisfaction. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

December 28, 2022

This dealership has been so good to us, whether, we are buying a vehicle or just having one services. Stewart Winstead goes out of his way to help us with whatever is needed at the time we visit him. He h More

by hdmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Jan 04, 2023 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Stewart consistently provides you with the A+ service that you so much deserve. He will be honored to have earned your kind recommendation. We hope that you continue to choose us for all of your future automotive needs!

December 28, 2022

Great service. Francis De Leon was excellent! She was knowledgeable and professional. I dropped my truck off and she kept me informed. More

by Chitwoodc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances De Leon
Report | Print
Jan 04, 2023 -

Loyalty Toyota Richmond responded

Thank you for leaving Frances this positive review! Offering thorough and efficient service is so important to us, and we are glad that Frances provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 24, 2022

Bailey Romain was friendly, communicated well with me and made sure I was taken care of. More

by csutton7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Jan 04, 2023 -

Loyalty Toyota Richmond responded

Thank you for sharing the positive experience you had with Bailey! We are so glad that Bailey took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

December 23, 2022

Good service but as always it took longer than they said it would. And although it was thorough, the paper printout was way overboard and unnecessary… and wasteful. More

by teaks4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stith.
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December 22, 2022

Stuart Winstead is the only person I select as advisor when I make a service appointment..Most of the time I have to wait a couple of weeks before he’s available..Which tells you I’m not the only one who More

by wheele333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart Winstead
Report | Print
Dec 23, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving Stewart this positive review! He will be honored to hear of your very kind words and to know how confident you are in his efforts. Please do not hesitate to let us know how he and the team may be of further service to you in the future.

December 20, 2022

Bailey was a great associate to work with, he was insightful and very helpful. Thanks More

by wcadet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey St. Romain
Report | Print
Dec 21, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are thrilled to hear that Bailey could be of valuable assistance to you during your recent visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

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