Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,343 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,343 reviews

April 12, 2025

I’ve been going to Toyota for many years and they are by far the best! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Report | Print
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Alex, Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are glad that our team consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels- on behalf of the entire team!

April 10, 2025

Guy was phenomenal to work with and took great care of us. Austin was a great sales manager More

by m—t—
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Report | Print
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Thank you for your 5-star review! We are so glad that Guy and Austin provided you with top-notch service. We greatly appreciate the opportunity to work with you. Safe travels!

April 10, 2025

Stewart Winstead was excellent. He was excellent in all phases. Pleasant, thorough and knowledgeable in his explanation. More

by millner461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review! Offering thorough and efficient service is so important to us, and we are glad that Stewart provided you with nothing less. It is our pleasure to assist you in any way possible. Take care!

April 09, 2025

They are good. They were able to get me in without an appointment to check on the issue. More

by brogerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stanley
Report | Print
Apr 09, 2025 -

Loyalty Toyota Richmond responded

Thank you for your kind review! We are glad that our team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

April 08, 2025

I would like to express my thanks for the professional Manner Baily Romain assisted me during my service appointment. Baily Romain made the process easy and quickly without any complications and he expla More

by msemack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baily Romain
Report | Print
Apr 09, 2025 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that Baily provided you with a smooth and informative experience. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 08, 2025

I am very satisfied with service provider Brittany Trench. Very friendly, smiles, easy to understand, knowledgeable about services being provided. More

by younggnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Trench
Report | Print
April 06, 2025

Brian Johnson is my continued service representative, he is awesome!Always friendly and helpful with all my concerns More

by lisa_chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Apr 09, 2025 -

Loyalty Toyota Richmond responded

Lisa, Thank you for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Brian's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 05, 2025

My experience with Toyota was great From the moment I got there, talking to the service Man until I left. More

by GrandmabettygayB P Gay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Apr 09, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience! We strive for 100% customer satisfaction, and we are delighted that our team provided you with 5-star service. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

March 26, 2025

I bought a 2023 low mileage Nissan Rogue in September 2-24. I love the vehicle, but I was getting water in the rear hatch leaking into the vehicle. I brought it back to the dealership several times as th More

by dbolduc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howard
Report | Print
Mar 27, 2025 -

Loyalty Toyota Richmond responded

Thank you for your excellent review! We are so glad that Nick and the team got your automotive needs taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 25, 2025

In 2011 I purchased a 2012 Toyota Highlander from then Priority Toyota. I've worked with them for 13 years and yesterday I bought a 2025 Toyota Highlander from now Loyalty Toyota. The same man owns it an More

by BetsyLuck1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson was awesome. He helped me order my new car and kept in touch with me while we waited for it to be delivered.
Report | Print
Mar 25, 2025 -

Loyalty Toyota Richmond responded

Thank you for your amazing review! It is an honor to have your confidence and loyalty, and we are overjoyed that Jason and the team consistently provide you with top-notch service. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new Toyota Highlander- on behalf of the entire team! Safe travels.

1
2
3
4
...
135