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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,367 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,367 reviews

June 15, 2025

Mr. Stewart Winstead was very professional and courteous, and addressed information for future issues. Completed service in a timely manner. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Jun 16, 2025 -

Loyalty Toyota Richmond responded

Billy, Thank you for taking the time to leave us this kind review! Offering thorough and efficient service is so important to us, and we are glad that Stewart provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 13, 2025

Always courteous. Brought new 2024 RAV4 in December last year. Second RAV4. Appointments on time. Like they provide transportation to pick you up and take you home More

by joycebtabb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cartwright
Report | Print
Jun 13, 2025 -

Loyalty Toyota Richmond responded

We strive for 100% customer satisfaction, and we are glad that our team consistently provides you with the quality care that you so much deserve. It is our pleasure to serve you and your Rav4's needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Thank you and safe travels!

June 12, 2025

I purchased my Camry in 2024 and have been coming to have regular Free oil changes and maintenance every since. Bailey Romain is my go to and is amazing. I wouldn't work with anyone else! More

by kellyepps75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Jun 12, 2025 -

Loyalty Toyota Richmond responded

Kelly, Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and we are so glad that Bailey and the team have consistently provided you with top-notch service. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

June 11, 2025

State inspection oil change regular maintenance Davis Busby was great to work with. Always gave me a heads up of what was going to happen and how long it would take. Hope I get to work with him each vi More

by Wally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Jun 12, 2025 -

Loyalty Toyota Richmond responded

Wally, thank you for your wonderful review! We are so glad that David provided you with quality and efficient service and we look forward to continue providing you with the same 5-star service in your visits to come. Safe travels!

June 06, 2025

Very quick and easy to set up. Dana Reed was very professional and courteous. Completed service in a timely manner. More

by KimberlyElmore5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Jun 09, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us, Kimberly! Offering quality and efficient service is so important to us, and we are glad that Dana provided you with nothing less. We hope to see you again the next time your vehicle is ready for service.

June 04, 2025

Proper diagnosis, very honest with promise times, everything I asked for was completed and on time More

by Daniel Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Jun 06, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. We are so glad that our team got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

June 03, 2025

Thank you Stephen Crutcher for making my car buying experience a great one! I really appreciated your kindness. More

by steffysuter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Crutcher
Report | Print
Jun 06, 2025 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are so appreciative of the opportunity to work with you, and we are glad that Stephen provided you with a top-notch experience. On behalf of the entire team- congratulations on your new vehicle!

May 26, 2025

Brittney Lench nice person very friendly and professional. Helpful also. She needs a raise for hard work. More

by Oliviafriend28@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney Trench
Report | Print
May 27, 2025 -

Loyalty Toyota Richmond responded

Thank you for leaving Brittany this positive review! She will be delighted to hear of your kind words. if there is ever anything more that she and the team may help you with, please do not hesitate to give us a call.

May 24, 2025

Very friendly and professional everyone does their job with putting the customer first thank you so much Dixie Crockett More

by dixiedarling58
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
May 27, 2025 -

Loyalty Toyota Richmond responded

Dixie, Thank you for sharing your wonderful review! We strive for 100% customer satisfaction, and we are glad that our team provided you with 5-star service. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 15, 2025

I purchased 3 cars over the last 18 years. Always bring them in for service. On time appointments,keeping me informed about what the car needs always work with Stuart Winstead He is great to More

by srcimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart Winstead
Report | Print
May 16, 2025 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are glad that Stewart consistently provides you with thorough and efficient service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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