Loyalty Toyota Richmond

Stephen Crutcher was fantastic guiding us through the purchase of our vehicle. His knowledge of the vehicle we were purchasing was outstanding. He left no stones unturned in explaining how every funct purchase of our vehicle. His knowledge of the vehicle we were purchasing was outstanding. He left no stones unturned in explaining how every function of the vehicle worked. Stephen answered every question we asked and we never felt rushed. More

Quality product and quality service. Brian Johnson made me feel relaxed and confident about bringing my vehicle in for service Brian Johnson made me feel relaxed and confident about bringing my vehicle in for service More

Donavian Gray was exceptional. He was knowledgeable, patient, professional and kind. Tina Lewis in finance was also excellent with the same qualities as “D”. He was knowledgeable, patient, professional and kind. Tina Lewis in finance was also excellent with the same qualities as “D”. More

Jordan Johnson toke the time to explain all processes that I would go through for the service bulletin issued for my truck. He was very friendly and helpful. that I would go through for the service bulletin issued for my truck. He was very friendly and helpful. More

Dear Mr. S.K Kalathil , I want to sincerely thank you for your excellent service and guidance during my Toyota Highlander purchase in Chester showroom. Y S.K Kalathil , I want to sincerely thank you for your excellent service and guidance during my Toyota Highlander purchase in Chester showroom. Your professionalism, patience, and clear communication made the entire experience smooth and pleasant. I truly appreciate your support and will gladly recommend you to others. More

Loyalty Toyota is an amazing dealership to shop for vehicles, and have service performed on the vehicles you’ve purchased! vehicles, and have service performed on the vehicles you’ve purchased! More

A big shout out to Dustin Stroud, the service department manager. He went above and beyond and stepped up when nobody else would to take care of a situation that occurred with my truck when having a wheel manager. He went above and beyond and stepped up when nobody else would to take care of a situation that occurred with my truck when having a wheel alignment a while back.I can’t thank him enough for what he did for me and I have my confidence restored that my truck will be well taken care of by Dustin whenever I bring in for service . Thank you again Dustin 👍 More

I met with Jordan Johnson yesterday for my 2023 Rav4 annual inspection. Jordan did a great job of keeping me informed, letting me know potential services that may need to be done and getting me through annual inspection. Jordan did a great job of keeping me informed, letting me know potential services that may need to be done and getting me through the process. Always with a smile, he did a great job! More

David Busby took care of my service needs I will be using him for all service in the future using him for all service in the future More