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Loyalty Toyota Richmond
Chester, VA
1,338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 26, 2022
Staff is always polite, professional and they work to get you in and out as quickly as possible. Also very thorough in their explanation of service needed and received. you in and out as quickly as possible. Also very thorough in their explanation of service needed and received. More
by chbjlb
Employees Worked With
Kelly
June 22, 2022
Selling vehicles with high "market adjustments" so that when the inflation subsides or the recession hits the customer is left holding the bag $$$. $7-12k markup on the Tundras. "But what about the fre when the inflation subsides or the recession hits the customer is left holding the bag $$$. $7-12k markup on the Tundras. "But what about the free oil changes" they ask when you mention that the other 3 local dealerships arent doing MA's. Even at 7k thats roughly 82 oil changes before you break even. Do yourself a favor and do what I did and take the Drive to Mcgeorge or even Haley where they arent charging you extra "because they can". More
by RowdyRam07
Employees Worked With
Rosie Carter
June 18, 2022
My service tech was Bailey R and Roman, very helpful and friendly. with a lot of energy at 7:30 in the morning. I decided to drop off this time instead of waiting. I didn't know they had shutter service u friendly. with a lot of energy at 7:30 in the morning. I decided to drop off this time instead of waiting. I didn't know they had shutter service until my sister told me. Dropped off at home, vehicle ready by 9:30am, picked up from home within 30 minutes of calling. Back at dealer Bailey review service and recommendations with prices. Back home by 1:30pm and back to work. Did not have to miss a day out of work. Also, like ideal I was texted service work and recommendations ahead of time with prices, so I knew what I had to pay before I got there. No surprises. Shutter driver very nice and knew his surroundings. Came right back to drop off without an address. More
by joycebtabb
Employees Worked With
Bailey Romain
June 15, 2022
Karen was extremely helpful. She had lots of energy and was very personable.She made sure she had most of the paper work completed before I showed up to pick up my new suv. She had lots of energy and was very personable.She made sure she had most of the paper work completed before I showed up to pick up my new suv. More
by Dee
Employees Worked With
Karen
June 05, 2022
Todd Foster was exceptional! ! Excellent communication skills organized and informed!! Loyalty is my go to place!! Service dept is excellent!! I will search out Todd Foster for fu ! Excellent communication skills organized and informed!! Loyalty is my go to place!! Service dept is excellent!! I will search out Todd Foster for future business!!! More
by Erin
Employees Worked With
Todd Foster
June 04, 2022
Dana Reed and David did a great job. Very accommodating and helpful . Thank you . First choice to consider when it comes to get service for the car. Very accommodating and helpful . Thank you . First choice to consider when it comes to get service for the car. More
by Amie
Employees Worked With
Gordon
