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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,333 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,333 reviews

May 29, 2022

I have purchased multiple vehicles from Loyalty over the years and always use their service department. They are professional and do excellent work More

by Fred O’Daire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Jun 02, 2022 -

Loyalty Toyota Richmond responded

Fred, Thank you so much for your wonderful review! We are honored by your continued business, and we are delighted that our team consistently takes great care of you. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

May 28, 2022

Just purchased my fourth vehicle from Loyalty! Super easy deal and a fantastic salesperson Guy. More

by dawnwaller0905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Jun 02, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are honored by your continued business, and we are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

May 28, 2022

Great service provided by Kelly Humbert and service technician Alyse, sorry I don't know her last name. More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Humbert, Alyse
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Jun 02, 2022 -

Loyalty Toyota Richmond responded

Jay, Thank you so much for your positive review! We are so glad that our team took great care of you! It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service! Safe travels!

May 26, 2022

Service Dept & Phil Wood did an excellent job getting an ontime servicing of my RAV4 ! More

by Ron
Recommend Dealer
Yes
Employees Worked With
Phil Wood
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May 26, 2022 -

Loyalty Toyota Richmond responded

Ron, Thank you so much for your positive review! We are so glad that Phil and the team took great care of you and your vehicle! It is our pleasure to serve you. Wishing you the safest of travels- on behalf of the entire team!

May 21, 2022

Biju & S. K. were awesome! They made the process go smoothly & continuously kept me up to date. More

by Lauren.shires104
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju & S.K.
Report | Print
May 24, 2022 -

Loyalty Toyota Richmond responded

Lauren, Thank you so much for your positive review! We are so glad that Biju and SK could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future! Safe travels!

May 18, 2022

My advisor communicated with me during the entire process to keep me updated while served. More

by Rowena Cannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
May 18, 2022 -

Loyalty Toyota Richmond responded

Rowena, Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

May 17, 2022

Michael Stith is courteous and very professional. He always gave straightforward estimates of work required and work recommended in both of my Toyota vehicles each and every time. Michael always sta More

by Franko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
May 17, 2022 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Michael this excellent review and recommendation! Providing thorough and efficient service is so important to us, and we are pleased that his efforts met your satisfaction! We hope that you continue to choose us for all of your future automotive needs. Safe travels!

May 15, 2022

Bailey Romaine is an excellent service rep. He is personable, and thorough. He explained my problems, and options to remedy them. Your dealership is always neat and clean. Thank you! More

by Purcell_bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romaine
Report | Print
May 17, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving Bailey this wonderful review! We are so glad that he took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 14, 2022

Prompt service pulled up got my information and truck being serviced nice and courteous people More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
May 17, 2022 -

Loyalty Toyota Richmond responded

Henry, Thank you so much for your positive review! We are so glad that our team provided you with top-notch service throughout your visit. We hope to see you again the next time your vehicle is ready for service. Safe travels!

May 13, 2022

efficient, professional, timely, pleasant to talk to. Area is clean and well maintained and cheery. More

by cloudtop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gumbert
Report | Print
May 13, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. It is our pleasure to assist you in any way possible. Safe travels!

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