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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,338 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,338 reviews

June 03, 2022

Excellent customer care. Good service. Answered all the questions and well explained. Over all excellent More

by somabobby2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju Kanamkombil
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Jun 03, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

June 03, 2022

The sales representative Karen was excellent. Overall great experience at this dealership. Everything worked out smoothly. More

by aangh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
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Jun 03, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Karen could provide you with a smooth, top-notch experience! It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!

Jun 03, 2022 -

aangh responded

Great experience at Loyalty Toyota Richmond, Virginia

June 03, 2022

Beware of this dealership. Bought like new rav4, windshield leaked like a river in rain. They said it was clips that it needed. Clips on line were 30 dollars for a bag full. More

by HS
Recommend Dealer
No
Employees Worked With
Michael in service
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Jun 06, 2022 -

Loyalty Toyota Richmond responded

Mrs Schnell, I am sorry to hear about your recent frustration with the used vehicle you purchased back in January. We strive to make sure every service visit is an enjoyable one. While you did bring the vehicle in for a complaint, we have to diagnose it to find the problem so it can be fixed. However, there is a cost associated with that. We waived that fee for you to help lower the costs for you. Being the vehicle is out of Toyotas New Car warranty that is why you had to absorb the cost for the repairs. While you can buy a bag of clips online, they still need to be installed. We made the appropriate repair using Toyota parts that comes with a 12 month warranty. Our technician did run the vehicle through the carwash a few times after the repair to verify there were no further leaks. If you have any further questions, please feel free to contact me at (804) 518-3810 Phil Wood Service Drive Manager

June 02, 2022

Top notch service. Brian is always amazing and the tech Hunter was fast and efficient. More

by michellewatko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson , Hunter Baylor
Report | Print
Jun 02, 2022 -

Loyalty Toyota Richmond responded

Michelle, Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are pleased that Brian and Hunter provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with!

May 31, 2022

Much less painful than other buying experiences I have had in the past--Biju was Great. More

by barnesal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju Kanamkombil
Report | Print
Jun 02, 2022 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are happy to hear that Biju took great care of you. It is our pleasure to serve you. We wish you safe travels and we hope for an opportunity to work with you again in the future!

May 29, 2022

I have purchased multiple vehicles from Loyalty over the years and always use their service department. They are professional and do excellent work More

by Fred O’Daire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Jun 02, 2022 -

Loyalty Toyota Richmond responded

Fred, Thank you so much for your wonderful review! We are honored by your continued business, and we are delighted that our team consistently takes great care of you. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

May 28, 2022

Just purchased my fourth vehicle from Loyalty! Super easy deal and a fantastic salesperson Guy. More

by dawnwaller0905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Jun 02, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are honored by your continued business, and we are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

May 28, 2022

Great service provided by Kelly Humbert and service technician Alyse, sorry I don't know her last name. More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Humbert, Alyse
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Jun 02, 2022 -

Loyalty Toyota Richmond responded

Jay, Thank you so much for your positive review! We are so glad that our team took great care of you! It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service! Safe travels!

May 26, 2022

Service Dept & Phil Wood did an excellent job getting an ontime servicing of my RAV4 ! More

by Ron
Recommend Dealer
Yes
Employees Worked With
Phil Wood
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May 26, 2022 -

Loyalty Toyota Richmond responded

Ron, Thank you so much for your positive review! We are so glad that Phil and the team took great care of you and your vehicle! It is our pleasure to serve you. Wishing you the safest of travels- on behalf of the entire team!

May 21, 2022

Biju & S. K. were awesome! They made the process go smoothly & continuously kept me up to date. More

by Lauren.shires104
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju & S.K.
Report | Print
May 24, 2022 -

Loyalty Toyota Richmond responded

Lauren, Thank you so much for your positive review! We are so glad that Biju and SK could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future! Safe travels!

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