Loyalty Toyota Richmond

Michael Stith is courteous and very professional. He always gave straightforward estimates of work required and work recommended in both of my Toyota vehicles each and every time. Michael always sta He always gave straightforward estimates of work required and work recommended in both of my Toyota vehicles each and every time. Michael always stayed on top of the process by calling and giving me updates. I highly recommend Michael Stith at Loyalty Toyota in Central Virginia. More

Bailey Romaine is an excellent service rep. He is personable, and thorough. He explained my problems, and options to remedy them. Your dealership is always neat and clean. Thank you! He is personable, and thorough. He explained my problems, and options to remedy them. Your dealership is always neat and clean. Thank you! More

Prompt service pulled up got my information and truck being serviced nice and courteous people being serviced nice and courteous people More

efficient, professional, timely, pleasant to talk to. Area is clean and well maintained and cheery. Area is clean and well maintained and cheery. More

Dana Reed provided outstanding service. I understood the estimated costs, wait times, and any issues with my RAV. I understood the estimated costs, wait times, and any issues with my RAV. More

Bailey Romain took us in from the road got our paper work filled out and keep us advised I realize dealership was busy and advised he had made all arrangements for me to leave vehicle and get into a rental filled out and keep us advised I realize dealership was busy and advised he had made all arrangements for me to leave vehicle and get into a rental everything when we’ll and Bailey is a asset to the dealership. Thanks again Bailey More

Stewart Winstead always great to deal with, in/out very efficiently, no BS. Good feedback texts and messages systems to stay up to date, efficiently, no BS. Good feedback texts and messages systems to stay up to date, More

David busby was a fantastic service advisor. Kept me up to date on everything going on with my vehicle!!!! Kept me up to date on everything going on with my vehicle!!!! More

Well it’s a car dealership and ultimate goal is to sell cars and ensure maintenance. My maintenance advisor does make this task a little easier though with understanding the needs of the car and my needs f cars and ensure maintenance. My maintenance advisor does make this task a little easier though with understanding the needs of the car and my needs for the car as well More

We love it here because of Dana Reed. I am going to “boast”. Rarely do you receive good-decent service anywhere these days, but with Dana… 5 Star service! She goes above and beyond the c I am going to “boast”. Rarely do you receive good-decent service anywhere these days, but with Dana… 5 Star service! She goes above and beyond the call of duty to help us with our busy schedules and we are so thankful we found her! She truly is a gem! More