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Loyalty Toyota Richmond
Chester, VA
1,430 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 29, 2025
Jordan Johnson was our contact person and he as excellent! He kept us informed on our cars progress. He also helped us get a rental lined up, excellent service excellent! He kept us informed on our cars progress. He also helped us get a rental lined up, excellent service More
by tommy744
Employees Worked With
Young lady at rental car
October 24, 2025
Very Friendly. Found the truck I was looking for! Floyd Whitlock came in on his day off & finalized the sale. Karen in finance was so helpful. Found the truck I was looking for! Floyd Whitlock came in on his day off & finalized the sale. Karen in finance was so helpful. More
by canyon2crk
Employees Worked With
Floyd Whitlock & Karen & Austin
October 17, 2025
We have been going to Loyalty Toyota since we purchased our 2020 Highlander. In the five years we have been using their service department, we have always received exceptional service. We always try and sc our 2020 Highlander. In the five years we have been using their service department, we have always received exceptional service. We always try and schedule with David Busby as he is very knowledgeable on what our Highlander requires to run at its optimal performance. We highly recommend Loyalty Toyota! More
by Dimples22c
Employees Worked With
David Busby
October 15, 2025
Great service, and great enthusiasm to answer all my questions and to discuss details on service. I would recommend him to family and friends. questions and to discuss details on service. I would recommend him to family and friends. More
by lbergerb48
Employees Worked With
Bailey, St. Romain
October 09, 2025
Jordan Johnson was very polite and professional. Very helpful young man. He helped this old lady into the building....holding my hand. (smiles) Very helpful young man. He helped this old lady into the building....holding my hand. (smiles) More
by cindiboo123
Employees Worked With
Jordan Johnson
October 06, 2025
I purchased my Vehicle a few years ago at the time I thought it was a good deal. But after looking at the benefits they said they were giving me for purchasing the car. It has cost me more money. When thought it was a good deal. But after looking at the benefits they said they were giving me for purchasing the car. It has cost me more money. When they sold me the AUL Warranty they said it would take care of the power train, and it was the best warranty I could get. Incorrect, the engine went, they paid only a portion, and I ended up spending a lot of money for the car and a heart ache before it was fixed. Warranty company makes it very difficult to get the car fixed and returned to me. I refuse to purchase another car from them. When you take it in the have the car service, they want to fix things that don't need fixing. All done with them, they really don't care about you, they just want to make money. That they did, so I will not refer to any one buyer beware. This is an update from the previous review I wrote. I was contacted by the general manager; he inquired about the issues I had and worked to improve the situation. He spoke with AUL, and I was reimbursed for most of the repairs I had to pay above my deductible. I appreciate the help I received from the General Manager. He provided me with great service and asked me to bring my car back to be serviced with them. Thank you for your assistance, and kindness to me. I want to keep my promise to share how you were able to help me. More
by htuj78
Employees Worked With
Unknown
October 04, 2025
My contact with this dealer has always been pleasant as everyone has been professional and helpful. When I checked in for auto butler service Keyone Louis quickly explained that the service would take seve everyone has been professional and helpful. When I checked in for auto butler service Keyone Louis quickly explained that the service would take several hours and offered me the option to wait for the car or a courtesy ride home so that I wouldn’t have to just sit in the waiting room for hours. I opted for a ride home. When the service was done, Keyone called me and arranged for me to be picked up. He got my RAV4 and drove it to the service door for me. I cannot think of any negative comment I could make concerning my contact with this dealer. More
by VfmValpo
Employees Worked With
Keyone Louis
