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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,336 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,336 reviews

January 04, 2022

My service provider was awesome David.Busby. He took the time to walk me through the services performed and ensured that all was to my satisfaction. He is always professional and courteous and stayed In con More

by FH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David.Busby
Report | Print
Jan 06, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Providing thorough and efficient service is so important to us, and we are so glad that his efforts met your satisfaction! It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

January 04, 2022

Dana Reed always provides excellent customer service every time I come in for service. She definitely is a great asset to your organization. Signed, Very satisfied customer! More

by Charley.faniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Jan 06, 2022 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Dana this wonderful review! We are so glad that she consistently provides you with the quality service that you so much deserve! She definitely is an asset to our team, and she will be honored to hear of your very kind words! Please do not hesitate to give us a call if there is ever anything more that Dana and the team may help you with.

December 28, 2021

The service department at Loyalty Toyota does a great job on my F150 I brought from them 5 years ago Brittany Tench is my service advisor I she is polite and friendly to work with. More

by davidtoombs58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench service advisor
Report | Print
Dec 28, 2021 -

Loyalty Toyota Richmond responded

David, Thank you for your 5-star rating! We are so glad that Brittany provided you and your vehicle with great care throughout your recent visit! We wish you the safest of travels. We hope to see you again the next time your vehicle is ready for service!

December 24, 2021

Always fast courteous service Brittany tench was absolutely friendly courteous and answered all my questions for me More

by Jltjwmy4evrangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany tench
Report | Print
Dec 24, 2021 -

Jltjwmy4evrangel responded

A+ service

Dec 28, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing the positive experience you had with Brittany! We are so glad that she provided you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!

December 24, 2021

Brian, in the service dept, was excellent and I'm glad he kept me in the loop the entire way. I had a problem with the diagnosis of the problem from the mechanic because I was told I should get my rear b More

by CCNY93
Customer Service
Recommend Dealer
No
Employees Worked With
Johnson, Brian
Report | Print
December 23, 2021

Mr Brian Johnson was my service advisor this is the 2nd time I had him,he is always very Detailed Friendly and courteous. I am a veteran, I have been going to loyalty Toyata since 2008. Nobody never ask More

by Vinci
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Dec 28, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Brian this wonderful review! We are so glad that he consistently provides you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service. Safe travels!

December 23, 2021

I had a very pleasant experience with Karen. She made the process quick and easy. More

by samuelmarshall13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Report | Print
Dec 28, 2021 -

Loyalty Toyota Richmond responded

Samuel, Thank you for your positive review! We are so glad that Karen provided you with a seamless, 5-star experience! It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 22, 2021

Service is always quick, fast and friendly when getting your car dine here. Such a great place to visit. More

by ms2vlp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Dec 28, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Providing quality and efficient service is so important to us, and we are so glad that our efforts could meet your satisfaction! It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service!

December 21, 2021

I love this dealership. My last 4 vehicles all came from here. No pressure, very helpful, and easy to work with. More

by Bob S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood Burrows
Report | Print
Dec 21, 2021 -

Loyalty Toyota Richmond responded

Bob, Thank you so much for your wonderful review! We are honored by your continued business, and we are overjoyed that our team could consistently provide you with a pressure-free and remarkable experience! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

December 21, 2021

Have always been satisfied with service and everyone's wonderful attitude and niceness Stewart instead has a very professional team More

by narnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart winstead
Report | Print
Dec 21, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are so glad that Stewart's and the teams efforts could consistently meet your satisfaction. We hope to continue serving you and your automotive needs for many years to come! Safe travels!

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