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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,337 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,337 reviews

December 21, 2021

Have always been satisfied with service and everyone's wonderful attitude and niceness Stewart instead has a very professional team More

by narnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart winstead
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Dec 21, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are so glad that Stewart's and the teams efforts could consistently meet your satisfaction. We hope to continue serving you and your automotive needs for many years to come! Safe travels!

December 21, 2021

Great service, friendly fast, comfortable waiting Great service, friendly fast, comfortable waiting environment Mike Nyers is informative and friendly. Very accommodating More

by Maryda6982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
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Dec 21, 2021 -

Loyalty Toyota Richmond responded

Mary, Thank you for taking the time to leave us this wonderful review! We are so glad that Mike and the team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. if there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 19, 2021

The Best Dealership Ever CustomerService Excellent They Make You Feel At Home Every Step Of The Way. Elwood Burrow Helped Me Purchase My First Vehicle, And He Was AWESOME!! He Made Sure I Was Satisfied Wit More

by Meerah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood Burrow
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Dec 21, 2021 -

Loyalty Toyota Richmond responded

Meerah, Thank you so much for your wonderful review! We are honored to have been of assistance to you with your special purchase, and we are overjoyed that Elwood provided you with the quality care that you so much deserve! Your satisfaction means so much to us. Wishing you the warmest congratulations on your first vehicle- on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

December 18, 2021

I have taken my Toyota to loyalty for years . Won’t go anywhere else. Brittany Tench is the best . Along with everyone else at loyaltyThey are the best. More

by Tammyelder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench, Stewart
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Dec 20, 2021 -

Loyalty Toyota Richmond responded

Tammy, Thank you for taking the time to leave us this amazing review! We are honored to have your confidence and loyalty. Providing top-notch service is so important to us, and Brittany and the team will certainly continue to provide you with nothing less in the years to come! Safe travels!

December 18, 2021

Brian Johnson was professional and courteous. He Went out of his way to help with a scheduling problem. More

by missgretchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Dec 20, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are so glad that Brian provided you with great care throughout your visit. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 17, 2021

Excellent service, outstanding customer service, extremely clean, friendly, knowledgeable, and treat you like your family More

by Wellies
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey
Report | Print
Dec 17, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star review! We are so glad that our team provided you with great care and made your experience with us top-notch! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

December 16, 2021

Bailey Roman was a great and friendly service personnel. Even though I was on time and had to wait he made a difference with his nice greeting and smiles. Waiting room chairs were spaced apart, however, I More

by joycebtabb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
December 14, 2021

David Buxby is by far the best rep I have encountered. I spoke to David over the phone my daught was in person he was pleasant and very personable. thanks for hiring such a great guy. More

by amp101863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Buxby
Report | Print
Dec 15, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave David this wonderful review! He will be honored to hear of your very kind words and to know that you deeply valued his assistance! Please do not hesitate to give us a call if there is ever anything more that David and the team may help you with. Take care!

December 12, 2021

Thank you Dana Reed for helping me with the car and get it done on time, More

by Jesus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Dec 13, 2021 -

Loyalty Toyota Richmond responded

Jesus, We are so glad that Dana could be of valuable assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 11, 2021

Scheduled a test drive and salesperson Fritz Toussaint reached out to me. Ended up purchasing a vehicle next day. He was so wonderful to deal with! Very efficient professional, informative and most of all More

by Cherylpwells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fritz
Report | Print
Dec 13, 2021 -

Loyalty Toyota Richmond responded

Cheryl, Thank you so much for your wonderful review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that Fritz provided you with the quality service that you so much deserve! He will be honored to hear of your very kind words. On behalf of the entire team- we wish you the warmest congratulations on your new vehicle! Safe travels!

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