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Loyalty Toyota Richmond
Chester, VA
1,337 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,337 reviews
December 09, 2021
Great dealership service department! They make you feel important! Everyone I have dealt with are kind and helpful! Brian Johnson and BaileySt Romain have been my contacts so far, but others in the departm important! Everyone I have dealt with are kind and helpful! Brian Johnson and BaileySt Romain have been my contacts so far, but others in the department have also been friendly and assist when needed! More
by michellelnickell
Employees Worked With
Brian Johnson, Bailey St Romain
December 08, 2021
Brittany Tench Service advisor is a real asset to the Loyalty Service Department, friendly, efficient, and professional. Brittany is one of Loyalty's Best. A real breath of fresh air in Loyalty's Servic Loyalty Service Department, friendly, efficient, and professional. Brittany is one of Loyalty's Best. A real breath of fresh air in Loyalty's Service department. Tell Loyalty Management it's time to replace many of the worn-out seating in customer waiting area and need coffee for those waiting. More
by mdamico42
Employees Worked With
Brittany Tench
December 07, 2021
Dealership is easily accessible, scheduling is easy, text reminders are appreciated, porters greet you promptly, service manager (Michael Stith) greeted me promptly. Michael Stith offered a military discoun reminders are appreciated, porters greet you promptly, service manager (Michael Stith) greeted me promptly. Michael Stith offered a military discount that no other service manager has ever offered me. I'll be back. Thanks! More
by KP
Employees Worked With
Michael Stith
December 06, 2021
Whole shopping experience was very unpleasant. I reached out to a sales rep for a 2022 Toyota 4Runner with 3 very specific requirements of running boards, 5-seater, and army green color. He sent me pdf of out to a sales rep for a 2022 Toyota 4Runner with 3 very specific requirements of running boards, 5-seater, and army green color. He sent me pdf of the vehicle that had all my requirements which was still in transit. When the vehicle arrived, it came without running boards. His manager told me that there’s nationwide shortage of boards. This shortage is there since 2020 so why did they not tell me on 25th Oct when he sent me the pdf and on Oct 30th when I met him in person. I was completely blown away by THE LIES they said to earn my business. The sales rep knew that I will not buy the car without the running boards and hence, even though they knew all along there were no running boards, they never told me knowing that I will not buy it from them. Sorry to say all this but it is the real treacherous experience that will be etched in my mind FOREVER!! More
by Abedin Ambakhutwala
Employees Worked With
Jose Gonzales, SK Unny
December 01, 2021
Employees are always kind and professional. I don’t take my vehicle anywhere else. The gentleman that work with me are always knowledgeable and I feel that they do their best to put the customer first. my vehicle anywhere else. The gentleman that work with me are always knowledgeable and I feel that they do their best to put the customer first. More
by rlc2007sam
Employees Worked With
Wesley Brown
November 28, 2021
Brian Johnson went above and beyond to take care of me and my vehicle. I really appreciate the time he spent explaining what I needed and his recommendations for my next visit. He even took the time to wa and my vehicle. I really appreciate the time he spent explaining what I needed and his recommendations for my next visit. He even took the time to walk me to my car. He is great!!! More
by sokamoto
Employees Worked With
Brian Johnson
