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Loyalty Toyota Richmond

Chester, VA

4.9
1,337 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,337 reviews

November 23, 2021

I would buy another car from them in a heartbeat. Guy Gordon is the man More

by Vanessasandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Vanessa, Congratulations on your new vehicle! We are so glad that Guy provided you with a top-notch experience! We thank you for your wonderful review, and we hope for an opportunity to work with you again in the future!

November 21, 2021

Wesley Brown treated me well and made sure that my car was serviced within good time More

by Jayhudson1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Jay, Thank you so much for your wonderful review! We are so glad that Wesley provided you and your vehicle with great care throughout your visit. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future.

November 21, 2021

Dealership works hard to let you know what’s going on with your auto. Wesley Brown did a great job keeping me informed More

by Rav4Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! Providing thorough and efficient service is so important to us, and we are so glad that Wesley's efforts met your satisfaction! We hope that you continue to choose us for all of your future automotive needs. Safe travels!

November 19, 2021

I would like to tell you about your employee Stewart windstat . He is a great asset Loyalty Toyota. He is the most knowledgeable an well mannered service writer i no. He has been my writer for over 40 More

by tsgmamasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Windstat, Mr Ross Willis
Nov 19, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Stewart this wonderful review! We are honored by your continued business, and we are overjoyed that he consistently provides you with the quality service that you so much deserve! He will be honored to hear of your very kind words and to know how confident you are in his efforts. Please do not hesitate to give us a call if there is ever anything more that Stewart and the team may help you with.

November 19, 2021

Me Stewart Winstead was the associate who assisted me and he was fantastic: friendly, professional, extremely helpful. He said the service would take an hour and half and it was. More

by Jamesebryant65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Nov 19, 2021 -

Loyalty Toyota Richmond responded

James, Thank you for your positive review! Providing quality and efficient service is so important to us, and we are pleased that Stewart's efforts met your satisfaction. It is our pleasure to serve you. We wish you the safest of travels, and we hope to see you again the next time your vehicle is ready for service.

November 19, 2021

Wesley Brown was AWESOME!!! He really was super helpful with helping take care of all my vehicle needs! The best experience in service I’ve ever had! I definitely recommend Wesley Brown for all your servic More

by DawnMich23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Nov 19, 2021 -

Loyalty Toyota Richmond responded

Dawn, We greatly appreciate you taking the time to leave Wesley this amazing review and recommendation! He will be honored to hear that you deeply valued his service. Your safety and satisfaction are our utmost priorities. We hope that you continue to choose us for all of your future automotive needs! Safe travels!

November 18, 2021

Pleasant and quick service. Always meets my needs and addresses any concerns. Thank you for always keeping me updated on my maintenance for my vehicle. More

by mschandler71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Nov 18, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are delighted that our team consistently provides you and your vehicle with great care. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 18, 2021

Loyalty Toyota is fair priced and dependable dealer. I recently had service performed. Brittany Tench advised me every step of the way. Advising but not pushing services my vehicle me need. I go to Lo More

by jkleven00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Nov 19, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Brittany provided you with top-notch service during your recent visit. It is an honor to have your confidence and loyalty. We wish you safe travels, and we hope to continue serving you and your automotive needs for many years to come!

November 18, 2021

Very well organized and the work was done in a timely manner. Made the appointment worth keeping. More

by Jwt604
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes brown
Nov 18, 2021 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is always our goal, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your wonderful review, and we hope to see you again the next time your vehicle is ready for service.

November 17, 2021

I came in to get an oil change and bought a car! Derek Lewis was an absolute professional and gave information on the new vehicle. Highly recommend his work ethics. More

by jbolling4013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Lewis, Dana Hall
Nov 18, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Derek provided you with top-notch service and made your visit with us worthwhile! He will be honored to have earned your high recommendation. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!

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