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Loyalty Toyota Richmond
Chester, VA
1,354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 18, 2021
I have taken my Toyota to loyalty for years . Won’t go anywhere else. Brittany Tench is the best . Along with everyone else at loyaltyThey are the best. anywhere else. Brittany Tench is the best . Along with everyone else at loyaltyThey are the best. More
by Tammyelder
Employees Worked With
Brittany Tench, Stewart
December 16, 2021
Bailey Roman was a great and friendly service personnel. Even though I was on time and had to wait he made a difference with his nice greeting and smiles. Waiting room chairs were spaced apart, however, I Even though I was on time and had to wait he made a difference with his nice greeting and smiles. Waiting room chairs were spaced apart, however, I wish everyone was wearing a face mask. Enjoyed the Christmas music. More
by joycebtabb
Employees Worked With
Bailey Romain
December 14, 2021
David Buxby is by far the best rep I have encountered. I spoke to David over the phone my daught was in person he was pleasant and very personable. thanks for hiring such a great guy. spoke to David over the phone my daught was in person he was pleasant and very personable. thanks for hiring such a great guy. More
by amp101863
Employees Worked With
David Buxby
December 11, 2021
Scheduled a test drive and salesperson Fritz Toussaint reached out to me. Ended up purchasing a vehicle next day. He was so wonderful to deal with! Very efficient professional, informative and most of all reached out to me. Ended up purchasing a vehicle next day. He was so wonderful to deal with! Very efficient professional, informative and most of all answered every question I asked which was a lot! Will definitely recommend this location and salesperson. More
by Cherylpwells
Employees Worked With
Fritz
December 09, 2021
Great dealership service department! They make you feel important! Everyone I have dealt with are kind and helpful! Brian Johnson and BaileySt Romain have been my contacts so far, but others in the departm important! Everyone I have dealt with are kind and helpful! Brian Johnson and BaileySt Romain have been my contacts so far, but others in the department have also been friendly and assist when needed! More
by michellelnickell
Employees Worked With
Brian Johnson, Bailey St Romain
December 08, 2021
Brittany Tench Service advisor is a real asset to the Loyalty Service Department, friendly, efficient, and professional. Brittany is one of Loyalty's Best. A real breath of fresh air in Loyalty's Servic Loyalty Service Department, friendly, efficient, and professional. Brittany is one of Loyalty's Best. A real breath of fresh air in Loyalty's Service department. Tell Loyalty Management it's time to replace many of the worn-out seating in customer waiting area and need coffee for those waiting. More
by mdamico42
Employees Worked With
Brittany Tench
December 07, 2021
Dealership is easily accessible, scheduling is easy, text reminders are appreciated, porters greet you promptly, service manager (Michael Stith) greeted me promptly. Michael Stith offered a military discoun reminders are appreciated, porters greet you promptly, service manager (Michael Stith) greeted me promptly. Michael Stith offered a military discount that no other service manager has ever offered me. I'll be back. Thanks! More
by KP
Employees Worked With
Michael Stith
