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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,337 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,337 reviews

November 13, 2021

Everyone is so professional. Mr. Elwood is very professional, and he was able to answer all my concerns. More

by Missladyc61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood Burrells
Report | Print
Nov 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! We are so glad that Elwood provided you with great care throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 13, 2021

Service is excellent. Staff very pleasant and took the time to explain everything and I like the process of from beginning to end. More

by iaxelson
Recommend Dealer
Yes
Employees Worked With
Wes Brown, and another person
Report | Print
Nov 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

Nov 17, 2021 -

iaxelson responded

I will continue to use your services for sure.

November 12, 2021

Have been pleased with Loyalty thus far. Service Tech Mike Myer’s customer service is awesome. He is knowledgeable and personable. More

by Love my Sienna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
Nov 12, 2021 -

Love my Sienna responded

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Nov 12, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review. We are so glad that Mike provided you with top-notch service. Your satisfaction means so much to us. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service.

November 11, 2021

Stewart Winstead--service Dept--- and Manager--- solved my Bad Battery Problem in a timely manner. Thanks To All franksturkey@gmail.com More

by franksturkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart winstead
Report | Print
Nov 11, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Stewart and the team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 11, 2021

Clean very professional staff my salesman was very kind and professional my experience was Delightful More

by Stangman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Phillips
Report | Print
Nov 12, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this 5-star review! Providing a top-notch experience is so important to us, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future.

November 10, 2021

Karen took amazing care of me! She was so amazing through the entire process! I’ll always remember her 🥰 More

by Srhstan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
Nov 10, 2021 -

Loyalty Toyota Richmond responded

We are so glad that Karen could be of assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! She will be honored to hear of your very kind words and to know that you deeply valued her service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

November 10, 2021

Loyalty Toyota has been very good to me in the purchase of my car. Customer service is top notch. More

by I2peachy4em
Customer Service
Recommend Dealer
Yes
Employees Worked With
Derek Lewis
Report | Print
Nov 10, 2021 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to assist you in anyway possible. Thank you so much for your excellent review! We wish you the safest of travels in your new ride!

November 10, 2021

Karen Jarrelle was excellent. She is customer focused and received great support from her managers More

by wsinclair7907
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Jarrelle
Report | Print
Nov 10, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Karen and the team could provide you with the quality service that you deserve. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future.

November 10, 2021

I have been here numerous times I have never had ant problems. This was the first major service I have had and they were great! More

by Tina D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Meyers
Report | Print
Nov 10, 2021 -

Loyalty Toyota Richmond responded

Tina, Thank you for taking the time to leave us this excellent review! Your safety and satisfaction are our utmost priorities, and we are so glad that our team could get your automotive needs efficiently taken care of during your recent visit. We hope to see you again the next time your vehicle is ready for service! Safe travels!

November 08, 2021

BI JU was the sale man and was very nice to talk to and deal with I bought a 2021 Toyota Tacoma pick up truck from him. More

by Edward Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BIJU
Report | Print
Nov 09, 2021 -

Loyalty Toyota Richmond responded

Edward, Congratulations on your new 2021 Toyota Tacoma! We are delighted that Biju provided you with top-notch service throughout your visit! We are honored to have had the opportunity to work with you. Thank you so much for your excellent review! We hope to see you again when the time comes for your vehicle's first service.

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