Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,354 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,354 reviews

December 06, 2021

Whole shopping experience was very unpleasant. I reached out to a sales rep for a 2022 Toyota 4Runner with 3 very specific requirements of running boards, 5-seater, and army green color. He sent me pdf of More

by Abedin Ambakhutwala
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Gonzales, SK Unny
Report | Print
December 02, 2021

Britanny was very helpful and professional. The work was done correctly the first time and in a timely manner. More

by daisgonbye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Dec 02, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing the positive experience you had with Brittany! We are so glad that she could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 01, 2021

Employees are always kind and professional. I don’t take my vehicle anywhere else. The gentleman that work with me are always knowledgeable and I feel that they do their best to put the customer first. More

by rlc2007sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Report | Print
Dec 02, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing top-notch service is always our goal, and we are pleased that our efforts could meet your satisfaction. It is an honor to have your confidence and loyalty. We look forward to continue providing you and your vehicle with our best care in your visits to come!

November 30, 2021

Good work and good advice for future visits made appointment for auto butler to improve looks More

by JerryGsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana reed
Report | Print
Dec 02, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

November 28, 2021

Michael Stith was very helpful and provided very useful and accurate information at the start! More

by baileyjrc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stlth
Report | Print
Nov 30, 2021 -

Loyalty Toyota Richmond responded

Bailey, Thank you for your 5-star review! Providing top-notch service is always our goal, and we are pleased that Michael's efforts met your satisfaction! It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future.

November 28, 2021

Brian Johnson went above and beyond to take care of me and my vehicle. I really appreciate the time he spent explaining what I needed and his recommendations for my next visit. He even took the time to wa More

by sokamoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Nov 30, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Brian this wonderful review! We are so glad that he provided you and your vehicle with great care throughout your visit. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

November 27, 2021

Micheal Stith was our service rep. Good service. The service was done in a timely matter once we arrived. More

by anjum48
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Stith
Report | Print
Nov 30, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Michael got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service!

Dec 01, 2021 -

anjum48 responded

Thank you

November 23, 2021

I would buy another car from them in a heartbeat. Guy Gordon is the man More

by Vanessasandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Report | Print
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Vanessa, Congratulations on your new vehicle! We are so glad that Guy provided you with a top-notch experience! We thank you for your wonderful review, and we hope for an opportunity to work with you again in the future!

November 21, 2021

Wesley Brown treated me well and made sure that my car was serviced within good time More

by Jayhudson1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Report | Print
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Jay, Thank you so much for your wonderful review! We are so glad that Wesley provided you and your vehicle with great care throughout your visit. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future.

November 21, 2021

Dealership works hard to let you know what’s going on with your auto. Wesley Brown did a great job keeping me informed More

by Rav4Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Report | Print
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! Providing thorough and efficient service is so important to us, and we are so glad that Wesley's efforts met your satisfaction! We hope that you continue to choose us for all of your future automotive needs. Safe travels!

1
...
48
49
50
...
136