Loyalty Toyota Richmond

Mr. Kelvin Watkins was very thorough in what needed to be done for my car. He was polite and patient when answering my questions. done for my car. He was polite and patient when answering my questions. More

Brittany Tench was so helpful and friendly. She even took pictures of what the problem was so I could understand what was wrong and needed to be fixed. She was also very kind to let me know th She even took pictures of what the problem was so I could understand what was wrong and needed to be fixed. She was also very kind to let me know that I had left my credit card there. More

I am not used to writing reviews after purchasing a car from a dealership. I was moved to write this time around because this was my third car from Loyalty Toyota and the excellent service, I received from from a dealership. I was moved to write this time around because this was my third car from Loyalty Toyota and the excellent service, I received from their Salesman, Mr. Elwood Burrow. This Salesman is an experienced professional to be trusted in terms of making good recommendation when you are confused of what to buy. He pays attention to details and mounts no pressure or rush you to make a quick decision. Having bought a RAVA4, Camry and now Grand Highlander from Mr. Elwood Burrow, he made sure that I got good deal on price each time. He has a lot of humor, polite and dress to impress. I want to use this opportunity to thank Mr. Elwood Burrow for his exceptional expertise and assistance throughout the process of getting my brand new Grand Higher. More

I would to thank Bailey Roman for being a great Loyalty Service Member. Thank you for all the guidance and I truly appreciate you dedication. Service Member. Thank you for all the guidance and I truly appreciate you dedication. More

S.k helped me to find the car that I wanted and fits my budget. He was very nice and friendly. He answered all of my questions and the process was smooth. I pre booked the car and the car was delivered and budget. He was very nice and friendly. He answered all of my questions and the process was smooth. I pre booked the car and the car was delivered and received before the promised date. Thank you More

I wanted to give a thank to Chris Blanc when I came to the lot I was more than welcome by this great sales rep. He was very knowledgeable about every car I asked him about and he is also very professional the lot I was more than welcome by this great sales rep. He was very knowledgeable about every car I asked him about and he is also very professional. Loyalty Toyota is lucky to have him More

It's always a pleasure to work with Stewart Winstead at this dealership! Really like the new videos of the car checkout. this dealership! Really like the new videos of the car checkout. More

I bought a vehicle in July 2024 and took it in for its first service recently. Brittany Tench from the service department was very helpful and answered a couple of questions that I had. All with a smile first service recently. Brittany Tench from the service department was very helpful and answered a couple of questions that I had. All with a smile. Customer service means a lot to me, and I will definitely be looking for Brittany the next time I am in for service. More

Kelvin Watkins was an excellent Service Adviser! He kept me informed of the diagnostic results and the repairs needed. He kept me informed of the diagnostic results and the repairs needed. More

Darcy Mc coy was great! Prompt, courteous, great smile and understanding. ! Outstanding service- hopefully the car wash is fixed Prompt, courteous, great smile and understanding. ! Outstanding service- hopefully the car wash is fixed More