Loyalty Toyota Richmond

I really appreciate Loyalty Toyota. I do have one complaint though: nothing is ever done quickly. The purchase of our automobile took over 5 hours after we selected the vehicle. And whe I do have one complaint though: nothing is ever done quickly. The purchase of our automobile took over 5 hours after we selected the vehicle. And when i took it in for service, having made an appointment, waiting for only an oil change and check out, it took nearly two hours. More

David Bugsby, works for Loyalty Toyota 2000 Walthall Center Drive in Chester, Virgina. He always greets me with a smile and asks how I'm doing. He's courteous and takes care of his clients. He answers a Center Drive in Chester, Virgina. He always greets me with a smile and asks how I'm doing. He's courteous and takes care of his clients. He answers any and all questions with patience. Thank you! More

Ross and Stewart were excellent in skill and customer service! They are vital to the team service! They are vital to the team More

Outstanding service provided by Steward Winstead. He is the very best that Loyalty Toyota has. He is has provided service to at least 4 of our Toyota's. He always gets us in and takes wonderful ca He is the very best that Loyalty Toyota has. He is has provided service to at least 4 of our Toyota's. He always gets us in and takes wonderful care of us. He is is always respectful, courteous, polite, and very knowledgeable. I get wonderful service everytime by him. More

Excellent service. Kelvin Watkins was wonderful. He got me in quick, listened to any concerns I had and my service was completed in a reasonable amount of time. Kelvin Watkins was wonderful. He got me in quick, listened to any concerns I had and my service was completed in a reasonable amount of time. More

It was a very good experience. my salesperson Brandon Davis was more than helpful and awesome at getting me into the vehicle that I wanted. The manager was awesome as well! I have b my salesperson Brandon Davis was more than helpful and awesome at getting me into the vehicle that I wanted. The manager was awesome as well! I have been shopping here for years and the staff is more helpful and courteous than ever! I highly recommend buying a car from this team and make sure you ask ask for Brandon Davis so good to work with! Thank you team loyalty Toyota!😊 More

Loyalty Toyota and Jason Johnson were EXCELLENT. I purchased a new 2024 Prius Prime. Everything I wanted without having to order, spending months waiting. THANKS! I purchased a new 2024 Prius Prime. Everything I wanted without having to order, spending months waiting. THANKS! More

Mr. Kelvin Watkins was very thorough in what needed to be done for my car. He was polite and patient when answering my questions. done for my car. He was polite and patient when answering my questions. More

Brittany Tench was so helpful and friendly. She even took pictures of what the problem was so I could understand what was wrong and needed to be fixed. She was also very kind to let me know th She even took pictures of what the problem was so I could understand what was wrong and needed to be fixed. She was also very kind to let me know that I had left my credit card there. More

I am not used to writing reviews after purchasing a car from a dealership. I was moved to write this time around because this was my third car from Loyalty Toyota and the excellent service, I received from from a dealership. I was moved to write this time around because this was my third car from Loyalty Toyota and the excellent service, I received from their Salesman, Mr. Elwood Burrow. This Salesman is an experienced professional to be trusted in terms of making good recommendation when you are confused of what to buy. He pays attention to details and mounts no pressure or rush you to make a quick decision. Having bought a RAVA4, Camry and now Grand Highlander from Mr. Elwood Burrow, he made sure that I got good deal on price each time. He has a lot of humor, polite and dress to impress. I want to use this opportunity to thank Mr. Elwood Burrow for his exceptional expertise and assistance throughout the process of getting my brand new Grand Higher. More