Loyalty Toyota Richmond

Keone Louis was very nice and accommodating. He took care of the car and came out to inform us of the progress. The waiting area is very nice and comfortable. The restrooms are clean, they pr He took care of the car and came out to inform us of the progress. The waiting area is very nice and comfortable. The restrooms are clean, they provide water (a cup filler type machine) at no cost. They provide a snack machine and coffee machine if so desired. Though they seem to be extremely busy, they seem to have everything managed efficiently. You do need to make an appointment however. More

They are friendly, and very professional. They are on time with their appointments. They do excellent work. They are on time with their appointments. They do excellent work. More

Every time we have our 2019 Four runner serviced, Stewart Winstead always let us know what else needs to be done, if anything. Stewart is always professional and very courteous to us. Winstead always let us know what else needs to be done, if anything. Stewart is always professional and very courteous to us. More

Stewart Winstead alwas explain what is going on with my vechicles . I have been with Stewart for over 20 years. vechicles . I have been with Stewart for over 20 years. More

Kat and Karen were absolutely amazing and I’m so thankful for them for helping me buy my car!! for them for helping me buy my car!! More

I had a great experience with Loyalty Toyota from start to finish. The staff was knowledgeable, respectful, and never pushy. They took the time to answer all my questions and helped me feel confident in my to finish. The staff was knowledgeable, respectful, and never pushy. They took the time to answer all my questions and helped me feel confident in my decision. The showroom was clean and welcoming, and the vehicle selection was impressive. More

Stewart Winstead was my advisor and made with the my visit very pleasureable at the dealership with his efficient way he handeled my issues on the Highlander. He and the techs got me in and out in time visit very pleasureable at the dealership with his efficient way he handeled my issues on the Highlander. He and the techs got me in and out in time to get my other appointments taken care of.GREAT VISIT AT LOYALTY TOYOTA More

Easy to schedule the required service. Got there and Mark Cartwright was the guy who handled the paperwork, explained the jobs that would be done. He kept us updated on the work and call Got there and Mark Cartwright was the guy who handled the paperwork, explained the jobs that would be done. He kept us updated on the work and called to let us know the car was ready to pick up. Great service, friendly people, great cars. We'll keep getting our services on the car done there and if we buy another new vehicle it will be from Loyalty Toyota. More

State safety inspection of my 2014 RAV4 was done while I waited. David Busby was the check-in consultant whom I have delt with in the past. He is willing to accept that my ideas about the amount and timing waited. David Busby was the check-in consultant whom I have delt with in the past. He is willing to accept that my ideas about the amount and timing of maintenance required for a ten-year-old vehicle that gets driven 3500 miles a year may be minimal (i.e. no hard sell). I was in and out in about 2 hours, which seems reasonable. The inspection identified some things that will need to be done in the future, More

Loyalty Toyota service department always delivers professional service, Keyone Louis was a pleasure to work with on my Camry 135,000 mile service and kept me updated throughout the whole process from professional service, Keyone Louis was a pleasure to work with on my Camry 135,000 mile service and kept me updated throughout the whole process from beginning to completion. Job well done! thanks More