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Loyalty Toyota Richmond

Chester, VA

4.9
1,354 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,354 reviews

September 23, 2021

From the moment I drove up until the moment I left service was great! Everyone was professional and helpful. I stayed informed about the services my car was receiving. More

by Lu Ann C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Sep 23, 2021 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are delighted that our team could provide you and your vehicle with exceptional care throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

September 23, 2021

I was very pleased with the level of service that I received. I took my car in for a state inspection. Wes Brown was my service advisor. He was very polite and very informative regarding what I needed More

by Chrlsmllry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Sep 23, 2021 -

Loyalty Toyota Richmond responded

Thank you for leaving Wes this 5-star review! Providing thorough and efficient service is so important to us, and we are delighted that his efforts met your satisfaction! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future,

September 22, 2021

I trust loyalty Toyota completely. The service is above and beyond. Wes Brown has been my service advisor and I couldn't ask for a better representative. Thank you very much! More

by resa268
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Sep 22, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your amazing review! Providing top-notch service is always our goal, and we are thrilled that Wes's efforts consistently meet your satisfaction. It is an honor to have your confidence and loyalty. We look forward to continue to provide you and your vehicle with our best care in the years to come. Safe travels!

September 21, 2021

Outstanding service. The advisor, Wes Brown listened to what I had to say and was willing to make it happen. The service department, at Loyalty Toyota, got me in and out in a reasonable amount of time and More

by Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Russell, We are so glad that Wes provided you and your vehicle with exceptional care throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Thank you so much for your 5-star review! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 21, 2021

Took my car in yesterday for service & auto butler & it was the first time in 4 years that everything went smoothly & there were no problems. More

by merlin3489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Merlin, Thank you for your 5-star review! We are delighted that our team provided you with top-notch service and got your automotive needs efficiently taken care of. We hope that you continue to choose us for your future vehicle's needs. On behalf of the entire team- we wish you the safest of travels.

September 19, 2021

I was very pleased with the service and especially the associate who helped me, Wes Brown. More

by Sherrilthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Sherril, Thank you for taking the time to leave Wes this 5-star review! He will be honored to know that you greatly valued his service. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

September 18, 2021

Very friendly, professional and helpful staff :)Keep it up! I highly recommend this trusted Toyota service center. More

by Mohammed AlAwadh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Mohammed, Thank you so much for your wonderful review and recommendation! We are delighted that our team could provide you with the quality service that you deserve. We greatly appreciate your business, and we hope that you continue to choose us for all of your future automotive needs! Safe travels!

Sep 21, 2021 -

Mohammed AlAwadh responded

“ we hope that you continue to choose us for all of your future automotive needs!” Absolutely I will!

September 16, 2021

Pleasant greeting. Mike Myers is very kind and very professional and very knowledgeable. He is always a pleasure to work with. More

by bwwade25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Sep 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! Providing top-notch service is always our goal, and we are pleased to hear that Mike's efforts consistently meets your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.

September 16, 2021

The service people were very friendly, efficient and professional. As I got to Counter do the service manager already had a print out of my alignment and tread depth of my tires. More

by rkmac50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Sep 17, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing a seamless and exceptional experience is always our goal, and we are glad that we could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.

September 15, 2021

David Busby went above and beyond in the service department for me and my husband! We would definitely recommend Loyalty Toyota to our friends and family! More

by Angel.cindy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Sep 15, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review and recommendation! We are so glad that David provided you and your husband with the quality service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. We hope to see you again the next time you are in need of automotive service. Take care!

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