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Loyalty Toyota Richmond

Chester, VA

4.9
1,378 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,378 reviews

September 30, 2021

Mike was very helpful in meeting my expectations, I was comfortable waiting, and he guessed the waiting time very well. More

by CountybirdMerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Oct 01, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing quality and efficient service is always our goal, and we are delighted that Mike's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with.

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September 29, 2021

Great people especially Brittany Tench! Shop does great work and takes care of the vehicle. More

by jpm0181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Sep 30, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Brittany this positive review! We are so glad that she provides you and your vehicle with great care! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

September 29, 2021

Mike has helped me as a service representative many times, and has always been knowledgeable, and friendly. More

by Monkeetoes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike,Myers
Sep 29, 2021 -

Monkeetoes responded

Mike has helped me as a service representative many times, and has always been knowledgeable, and friendly.

Sep 29, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Mike this kind review! Providing top-notch service is always our goal, and we are so glad that his efforts continuously meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

September 29, 2021

Brittany Tench is the best service representative that nanyone can ask for. Always willing to go the extra mile to ensure complete satisfaction to the customer. She's polite, extremely courteous and alw More

by Bernard Dameron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Sep 29, 2021 -

Loyalty Toyota Richmond responded

Bernard, We appreciate you taking the time to leave Brittany this wonderful review! We are so glad that she consistently provides you and your vehicle with exceptional care. Your safety and satisfaction are our utmost priorities. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

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September 29, 2021

I recently got my car serviced at Loyalty Toyota, which is also where I purchased my car. Bailey Romain was very friendly and helpful during my visit. He was very professional in how he presented himself a More

by Carleasa M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Sep 29, 2021 -

Loyalty Toyota Richmond responded

Carleasa, Thank you for taking the time to leave us this 5-star review! We are honored by your continued business, and we are thrilled that Baily provided you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs! Safe travels!

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September 29, 2021

Welcoming, personable staff. Comfortable. Great inventory. Knowledgeable sales and finance team work to accomadate you! More

by Larkinspirit23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Phillips
Sep 29, 2021 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are so glad that we could provide you with exceptional service! We greatly appreciate your business. We wish you congratulations on your new vehicle- on behalf of the entire team! Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future.

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September 27, 2021

I give the dealership high marks because of employees like Bailey Romain. Thank you for your dedication to quality customer service. More

by usmc tap1306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Sep 28, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Bailey this 5-star review! We are delighted that they provided you with the quality service that you so much deserve! It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs! Take care!

September 26, 2021

Takes great care of its customers! I was appraised of what had to be worked on and how long it would take. Dave Busby was a treat to work with! More

by Jsluggo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Busby. He was on top of what the vehicle needed and kept me in the loop.
Sep 27, 2021 -

Loyalty Toyota Richmond responded

Providing thorough and efficient service is always our goal, and we are delighted that David's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We thank you for your wonderful review, and we wish you the safest of travels until we meet again!

September 26, 2021

The Service department people are always great. The actual Service of the vehicle sometimes is lacking. More

by Ks.stell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
September 25, 2021

Recently had my head liner replaced @ Loyalty and my services advisor David Busby, was very polite and professional. He went above and beyond to ensure my vehicle head liner was installed correctly and More

by FH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Sep 27, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave David this excellent review! We are so glad he provided you with top-notch service and got your automotive needs efficiently taken care of. Your satisfaction is so important to us. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may assist you with in the future.

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