Loyalty Toyota Richmond

Brittany Tench was my advisor and she was excellent.She made sure she kept me updated on my car and my wait time was long but she made sure she checked on my and to let me know it wouldn’t but much longer made sure she kept me updated on my car and my wait time was long but she made sure she checked on my and to let me know it wouldn’t but much longer on my car More

Dana Reed was great ! Good communication. In and out quickly . We inquired about a future service and she gave us the estimate and explained parts needed. quickly . We inquired about a future service and she gave us the estimate and explained parts needed. More

Dana Reed was extremely attentive to my Camry service needs, made adjustments as asked and was personable and easily understood in explanation of present and future service requirements. She was a pleasu needs, made adjustments as asked and was personable and easily understood in explanation of present and future service requirements. She was a pleasure to deal with. More

My experience with Loyalty Toyota Richmond has been beyond excellent since my rep Brittany Tench has been working with me. (Additionally, the donuts and cleanliness of the facility are greatly apprecia beyond excellent since my rep Brittany Tench has been working with me. (Additionally, the donuts and cleanliness of the facility are greatly appreciated. My two terriers LOVE the dog-friendly Loyalty Toyota environment!) Brittany is relatable, professional, and very informative in her position. Brittany is THE only one who successfully deals with my slightly obscure maintenance package on my RAV4, and I haven’t had a single issue since she took over. I can’t thank her enough for her hard work and determination, as well as her care and concern for my vehicle’s regular maintenance. Thank you so much! You’re fantastic. More

Fast and efficient . 10/10 recommend . Plus I love my 2021 Rav-4 #teamtoyota 2021 Rav-4 #teamtoyota More

We have purchased two Toyota Prius from the former Priority which is now Loyalty Toyota. They are the best two cars we've ever owned. We've had both cars served exclusively at Loyalty Toyota. Our m Priority which is now Loyalty Toyota. They are the best two cars we've ever owned. We've had both cars served exclusively at Loyalty Toyota. Our most recent visit was Superior in every way. Baily St. Romain, our Service Representative, was Courteous, Knowledgeable, Attentive and made us feel comfortable and cared for.. We're entirely satisfied and pleased with our Loyalty Toyota experiences. More

The last time I had a butler service my vehicle was cleaned inside and out. This time only outside. Had to go over the tires once I got home a lot places missed with tire shine. cleaned inside and out. This time only outside. Had to go over the tires once I got home a lot places missed with tire shine. More

My husband and I came in needing to drive away with a car that day. Considering how difficult it is get a new car these days, Guy went above and beyond to help us get a slightly used Nissan Rogue that I jus that day. Considering how difficult it is get a new car these days, Guy went above and beyond to help us get a slightly used Nissan Rogue that I just love. Shucks, He even bought me a Pepsi! It was a good experience overall. More

I had my very first service appointment at Loyalty Toyota of Richmond on yesterday, August 19, 2021 and was a great experience from start to finish. Ms. Dana Reed made the process great by answerin of Richmond on yesterday, August 19, 2021 and was a great experience from start to finish. Ms. Dana Reed made the process great by answering questions, and well as providing outstanding customer service. Her professional and personal touch towards the customer experience should be commended, great job! More

Overall, I have had Stewart Winstead as my direct contact when having my vehicle services at Loyalty. I feel that Stewart is honest with the information, in reference,to my vehicle and I do appreciate that. when having my vehicle services at Loyalty. I feel that Stewart is honest with the information, in reference,to my vehicle and I do appreciate that. Stewart has shown that professionalism, with me, for at least 10 years. More